Took my RX in for a ATF change that Lexus Stockport REFUSED to do. Technician Darren Manning invited me back into the workshop (following all COVID protocols etc) to look over areas of the car that he noted could be potential problems in the future and gave me guidance on what to do to rectify. Very friendly chap and clearly very knowledgeable about the cars he works on. His health check video was also a lot more involved than Stockport's. Will be taking my business to Bolton in future as they were all a lot friendlier and, although I appreciate it probably didn’t need doing, it couldn’t do any harm, it’s a cheap process and they didn’t try to make me feel like a fool for asking to have it done. Pretty strange that the tracking was off in Stockport and didn’t have it done but was fine in Bolton 2 weeks later?
In April 2021, Ehsan Dolat said:
I took my GS450 today to have some minor works there , although I wasn’t happy about prices but Helen is so polite and professional , Daren always looks after their loyal customers and most of all the head of technician there call Dave ,He is a massive credit to the company, He is so knowledgeable and he went above and beyond to sort my car issue , such a helpful person. I do appreciate it.
Thank you so much RRG Lexus Bolton for having such employees who are so professional and helpful that although with high price tags for your products , but they manage to put smile on costumer face and keep them happy.
Keep up the good work.
In March 2021, Nic Griffiths said:
Just had my RX serviced....
What have come to expect
In March 2021, Athanasios Baxevanis said:
Got our Lexus ES today exceptional service from John all the way from start to finish .
In February 2021, Craig Vickery said:
Great customer service and quality vehicles.
In February 2021, Martin Wright said:
Despite the obvious difficulties managing car sales during a Covid lockdown, my experience in buying a new LC500 at Lexus Bolton was excellent. Alex kept me informed at all times with excellent communication and made the whole process easy. Thanks to all for supporting me and wow what a car !!
In February 2021, Simon Naylor said:
Wayne is a very helpful chap, and sold me a lovely car. Bravo sir, I doff my cap.
In February 2021, J Honeyman said:
Fantastic after sales service. Nothing is too much trouble. Dave - thank for sorting everything for me
In January 2021, Neville Smith said:
Excellent experience in difficult circumstances due to covid cannot fault the way my purchase was handled very professionally dealt with thank you all
In January 2021, Dharmendra Patel said:
In January 2021, Mike Code said:
Every time I visit for the scheduled car service, the staff are first class. Never left to wait long and always provided with a clean courtesy car. I'm contacted when the car is ready for collection so not waiting around all day. Thanks Lexus! Great customer service every time.
In January 2021, Pauline Nazeri said:
Really helpful and patient.... when I asked same question twice lol
Covid safe !
In December 2020, Tracy Pooley said:
Brilliant staff and unrivalled customer service.
In November 2020, Brian Smith said:
Excellent experience for my planned main service. Lovely friendly reception staff and efficient drop off and courtesy car collection.
In September 2020, Christine Murray said:
In September 2020, Stephen Walsh said:
In September 2020, Colin Kirby said:
Courteous and professional as usual.
In September 2020, BoBo's Drone said:
Collected my new Lexus NX300H from Lexus Bolton today. The whole buying experience was top class. Henry Gill is a credit to the business and treats his customers with nothing but respect. He also had great knowledge of all the features of the car which helped my decision to buy the car. The car was in pristine condition when I collected it too.
In September 2020, Matthew Eccles said:
I can't fault the buying experience at Lexus Bolton.
After initially looking at a certified pre-owned UX, Alex Fairclough was able to create a great deal on a new model which met all of my requirements. Clear and professional communication throughout the whole buying process lead to me driving away in an amazing new car!
In September 2020, Richard Showman said:
I'm truly a lucky boy!! When the time came to change my car there was only car I wanted and only one place I wanted to buy it from. From start to finish everyone at Lexus Bolton were fantastic. From the initial call to John Morrison with what was a speculative enquiry to the crystallisation and realisation of a dream thanks to John and Chris Eastwood. But the thanks can't end there. From the moment you walk into the showroom you are treated like a friend and that's down to the Wayne and the rest of the team. Just wanted to say a big thanks !!
In September 2020, Elfed Lloyd said:
Can’t speak highly enough of these guys up in Bolton. Since first purchasing an is200 from them several years ago, their sales and service team have been exceptional to deal with. Love the fact that their sales team listen to what you want, and look to satisfy your requirements. Special mention to John Farrington. First time I’ve personally dealt with him - real joy from start to finish. Great listening skills, brilliant communication throughout, and the easiest experience I’ve ever had purchasing any vehicle. Give these guys an idea of what you’re looking for, they’ll come up with the goods if they can.
Wouldn’t hesitate to recommend Lexus Bolton to anyone. Having just picked up 7th vehicle from them in 20 years, goes without saying that their aftercare is as good as their initial sales contact.
In August 2020, Nick Evans said:
First time at Lexus and we have already recommended to family and friends! Fantastic service from Alex and Wes from start to finish. Nothing was too much trouble, faultless service. Really impressed with our NX. Nick & Becky
In August 2020, Stephen Holt said:
Fantastic place to buy a car john Farrington great guy to buy a car from definitely recommend
In August 2020, Steve Fairclough said:
I have recently had the pleasure of purchasing my third Lexus over a period of circa 6 years. These cars are stacks above the competition and continuously improving. Each time I have endured a top class sales experience. This time, thankfully, too Henry Gill. Who has a wealth of knowledge on the vehicles and is a credit to Lexus Bolton.