Shout out to whomever helped my teenage daughter yesterday with new running shoes and insoles for her soccer shoes. She said your customer service was top notch!! I wouldn’t send her anywhere but Gazelle!! Thank you!!!
In March 2021, Naomi Buff said:
Love these Keen snow boots, smart wool socks, and lolè leggings I got from the downtown Kalamazoo store!! Amazing quality and the employees helped with explaining my options, and finding a great fit. 🙏🏽
In December 2020, clive lord said:
what a great company to deal with super products and helpful staff
In December 2020, Joell Richards said:
Amazing work , and even better communication. Angie is a star.
In October 2020, Dan McKnight said:
Excellent site easy to use. Prompt shipping. And price was best I could find.
In September 2020, Payton Cooper said:
I haven't been gotten for shoes since high school and was recommended the Holland, Michigan branch from a friend. STRONGLY recommend it myself. They are welcoming, knowledgeable, and able to help anyone (and don't make you feel stupid for having beginner questions).
In August 2020, Craig Levens said:
Great customer service, fast deliver and excellent products. 10 / 10
In August 2020, Sonya Parmar said:
Amazing service and 10/10 quality
In June 2020, Angelene Eubank said:
Great visit today. I came in with a small issue with the Brooks I had purchased online. After sitting down with an associate (I believe his name was nick!) and having my foot measured he watched me walk . He suggested some orthotics in the future for my pronation. I tried some out and they made my feet feel like a million bucks! I walked out with them that day. Thanks you for being so knowledgeable and helpful with my issues !
In June 2020, Lovice Briggs said:
I stopped in needing a good supportive tennis shoe due to breaking from a surgery. Gazelle was recommended by my physical therapist. I am so glad she did! Cass did an amazing job finding the best shoe & fit for me!
In May 2020, Erin Bernstein said:
Thank you for your amazing customer service! When I messed up my online order with a shoe that wouldn't work for me (completely my fault), you took the time (over the phone) to help me find something that would work for me within my budget based on your notes on me from the past. You fixed my order with the right shoes for me and I was able to pick them up curbside right away. Thank you for making things so easy!!
In May 2020, Lis Bokt said:
I really appreciate the care and attention I received trying to get a pair of running shoes. When they didn't work out and I needed to exchange the care I received was EVEN MORE. I am now in a solid pair that are perfect for me. Contactless exchange was super weird and felt a little "James Bond" but we got it done and everybody laughed along the way. I am now ready to rock some warm weather shoes 🏃🏼♀️🏃🏼♀️🏃🏼♀️
In April 2020, Christine Smith said:
I just made my first purchase (online) from Gazelle. I was incredibly impressed by the fast arrival of my favorite Asics AND the great price I paid. The cherry on the top was the handwritten thank you note! Thanks Gazelle! I will be back.
In March 2020, Sherrie Childs-Ashenbremer said:
They are so professional always helping with every question and helping with the best sports equipment no matter what your plan is
In February 2020, Jen 'Stevens' Redeker said:
I love Gazelle Sports! They always spend the time to help you and really find you the best show for your needs. I have been going to them for 19 years and will continue to shop there!
In February 2020, Eric Schweigert said:
I worked with Terry and he was great! Being new to running he assisted me every step of the way and it was clear he just wanted me to be happy with my shoes. He had me do some easy technical work on the equipment they had to match me in the best shoe for my gait (basically standing in one place and then walking over a mat). He was very knowledgeable about all things running shoe related. It was great to work with him as there was absolutely no pressure to buy and it was clear he wanted to get the best fit for me. I will certainly be back!
In January 2020, Molly Ann Cartwright said:
So helpful, friendly and knowledgeable. thank you for helping me find the right shoes!!
In January 2020, Teresa Kaj said:
Great communication!Amazing job and such a lovely tshirts!!!The quality of the thsirts are amazing!!!Highly recommended!!!
In January 2020, Unsung Hero Awards said:
Very impressed with the service, product and price.
In January 2020, Steven Baskerville said:
very helpful, speedy service and quality products
In November 2019, Erin Clancy Bush said:
Gazelle has always been helpful in finding the right running shoe for our family. My daughter's shoe developed a hole, most likely due to her stride. We went back to try to find a new shoe and Gazelle replaced it with a new pair saying that the shoe should have held up better then it did. Thank you for your outstanding customer service - this is why we shop here.
In September 2019, Emily Lahman said:
A huge thank you to Gazelle Sports for donating gift cards to Egress Endurance's race - Last Runner Standing in Holland Michigan. It was such a treat to receive the giftcard along with my award. I was able to purchase some new injinji socks off their website (which has oodles of things!) to replace the ones that got holes in them during my 80 mile run during the race. Thanks again for your generosity to the running community!
In April 2019, Alysse Hecker Mengason said:
Thank you, thank you Gazelle Sports, Birmingham, for helping my daughter!! Your staff was awesome in terms of fitting her with both running shoes and everyday all-the-time athletic shoes and orthotics!! It’s awful to be an injured teen athlete...but you guys made it easier for her to understand just why she is having these Achilles issues!!! We will be forever customers!!
In April 2019, Courtney Houldsworth said:
I stopped into Gazelle this morning (28th Street location) to FINALLY purchase a proper pair of running shoes! I’m currently training for a half marathon, but I didnt want to spend a fortune on shoes! I’m so happy I stopped in! The girl who helped me was incredibly friendly, knowledgable, and helpful! Just went on my first run with my new shoes and I could not be happier! They’re perfect! No more post-run pain!! 😅🙌🏻