Local Reviews
In December 2025, Lucyj2022222 said about Mercure Dunkenhalgh Hotel & Spa
Hotel was lovely, room was spacious and clean, slightly too warm as we were above the spa. Tina at breakfast was fantastic, so friendly and welcoming. Nice to see a smiley face so early in the morning! Lenny was also lovely, she was very chatty and genuinely cared. Overall would recommend this hotel, staff have been fantastic.
Source: tripadvisor.co.uk
In December 2025, Lisa B said about Mercure Dunkenhalgh Hotel & Spa
I went to the Boogie Bingo Christmas party night with friends. Let’s start with the positive. We booked a room for three people, bed and breakfast for £40 per person, which we all thought was good value for money. Room was spacious, lovely and clean. The customer service at reception/in the bar was really good too. As a party we felt like there was one or two things that would make our night/stay at Dunkenhalgh go from a 3 star to a 5 star.
We paid £50 a head for the Boogie Bingo, this included a two course meal and entertainment. Other places we have been to included a three course meal for the same price. Our meal came, it was tiny and barely warm. Two of our group have gluten intolerance, one with a really severe gluten allergy. There was nothing highlighted on our table to show this to the waiter/waitresses. Our meals were just placed down on our table, leaving us with no idea if our meals were gluten free! Not one single member of staff understood the seriousness of someone with a food allergy! The Boogie Bingo was good but went on too long. On a more positive note the drinks weren’t badly priced.
The next morning we went down for breakfast, after informing a member of staff of our gluten allergies, she sat us down at the table and told us to just help ourselves! To say we were gobsmacked was an understatement. We complained and the lady handed us an allergen booklet. No explanation on how the food had been prepared. The booklet told us there was gluten free bread so we had to ask for that. A simple explanation from the member of staff would have been helpful! I highly recommend extra training for all staff on food allergies.
After breakfast we decided to use the spa. To which we were greeted with you have to pay £30 to use the Spa once you have checked out! This was never explained to us. The lady in the Spa would not let us in. Thankfully reception in the main hotel gave us a card allowing us entry. The Spa changing rooms are run down and in need of a face lift. The Spa itself we really enjoyed.
Despite one or two faults, this would not deter us from staying at the hotel and we would ring ahead before arriving for food and make sure our gluten allergy is highlighted to the staff.
We paid £50 a head for the Boogie Bingo, this included a two course meal and entertainment. Other places we have been to included a three course meal for the same price. Our meal came, it was tiny and barely warm. Two of our group have gluten intolerance, one with a really severe gluten allergy. There was nothing highlighted on our table to show this to the waiter/waitresses. Our meals were just placed down on our table, leaving us with no idea if our meals were gluten free! Not one single member of staff understood the seriousness of someone with a food allergy! The Boogie Bingo was good but went on too long. On a more positive note the drinks weren’t badly priced.
The next morning we went down for breakfast, after informing a member of staff of our gluten allergies, she sat us down at the table and told us to just help ourselves! To say we were gobsmacked was an understatement. We complained and the lady handed us an allergen booklet. No explanation on how the food had been prepared. The booklet told us there was gluten free bread so we had to ask for that. A simple explanation from the member of staff would have been helpful! I highly recommend extra training for all staff on food allergies.
After breakfast we decided to use the spa. To which we were greeted with you have to pay £30 to use the Spa once you have checked out! This was never explained to us. The lady in the Spa would not let us in. Thankfully reception in the main hotel gave us a card allowing us entry. The Spa changing rooms are run down and in need of a face lift. The Spa itself we really enjoyed.
Despite one or two faults, this would not deter us from staying at the hotel and we would ring ahead before arriving for food and make sure our gluten allergy is highlighted to the staff.
Source: tripadvisor.co.uk
In December 2025, leahwilkinson1999 said about Mercure Dunkenhalgh Hotel & Spa
Hotel was lovley from what we seen, we went as a part of 6 (3 couples) and was situated in rooms 62/63/64. There was a wedding within the hotel so as expected this was noisy with music which I can accept to a degree however we was next to where the bins are filled and upto midnight on a number of occasions there was loud noises filling the bottle bins meaning we did not get to sleep till early hours of the morning. And then again 7:30am the bins was being filled/ emptied and hear smashing of bottles. We didn’t even stay for breakfast as just wanted to get home for some sleep. Informed the man at reception who apologised and said next time he will write a note to me in a more ‘quiet area’ however not sure will return after this experience.
Source: tripadvisor.co.uk
In December 2025, Samantha V said about Mercure Dunkenhalgh Hotel & Spa
We had a brilliant time at Boogie Bingo for our ladies Christmas get together! Great food, fantastic DJ and excellent service from our waiter Caine. Great atmosphere and lots of fun and dancing. We’ll definitely be booking more events.
Source: tripadvisor.co.uk
In December 2025, Joanna D said about Mercure Dunkenhalgh Hotel & Spa
A group of us went to the bingo Christmas party last night and it was fab. Caine our waiter was extremely attentive and really polite ☺️.
Source: tripadvisor.co.uk
In December 2025, Louise C said about Mercure Dunkenhalgh Hotel & Spa
Had a great night with friends, boogie bingo was good, music choices great, hood atmosphere and we had a lovely young gentleman, Caine tending our table, he made sure we had everything we needed and carried our heavy wine chiller to our table.
Thankyou
Thankyou
Source: tripadvisor.co.uk
In December 2025, Helen L said about Mercure Dunkenhalgh Hotel & Spa
Had a fantastic time at the Boogie Bingo night, loads of fun. The DJs were very good, as was our waiter Caine who was very attentive and polite. The food was ok but had a great night, will definitely go again next year.
Source: tripadvisor.co.uk
In December 2025, Lorraine J said about Mercure Dunkenhalgh Hotel & Spa
We went to the Boogie Bingo Christmas party on Saturday. What an absolute blast. Great DJ, Great atmosphere and what a lovely waiter we had. His name was Caine and he really made our night.
Will defo be back
Will defo be back
Source: tripadvisor.co.uk
In December 2025, Yvonne C said about Mercure Dunkenhalgh Hotel & Spa
Fabulous experience as always. A special hats off to new girl, Holly. She was extremely helpful and very pleasant. We would never have guessed it was her first day . Well done
Source: tripadvisor.co.uk
In December 2025, Stephen F said about Mercure Dunkenhalgh Hotel & Spa
Stayed over for work event, food and drinks where great. Staff excellent, location and breakfast was good. Would stay again
Source: tripadvisor.co.uk