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Awesome check in service from Chuti. Thank you for organising my items with your colleagues. Great Reception and supporting staff here at Mercure!
As part of a coach party we were treated excellently despite the hotel catering for several marriage and business events. The head waiter and a lovely slim waitress in particular …
Attended a business event once again last week, hotel looks stunning from the outside and is a great location; looks a little tired inside in some areas, on this occasion …
I would like to leave a review for an exceptional young holiday whilst I was on holiday with Angela Holidays 10th to 15th June. Courtney Amanda Mia She was ex …
Excellent from start to finish, the staff made our anniversary so special 💙 every staff member are a credit to your hotel, definitely coming back.
Bonnie was very friendly and helpful from checking in for the spa to the end of the day, very polite and bubbly character Afternoon tea was lovely Facilities were clean …
Came today with my little sister for the princess afternoon tea. There was a lovely gentleman called Aziz, he was super helpful. My sister has autism and struggles with foods …
Wonderful weekend special thanks to Eden, kelsie,Courtney who served us our meal great energy keep up the fab work and thanks to the wonderful bar staff mal kayden and kaleb, …
I have stayed at this hotel three times now and thoroughly enjoyed my time there. Rooms are very clean and well equipped, breakfast is great and all the staff that …
I couldn't genuinely give a review on the rooms, as I didn't stay over. However, we had a spa day with treatments. The hot stone massage (back, neck and shoulders …
Arrived after a harrowing night . Sat down in comfy chair pot of tea ordered free juice supplied. Afternoon tea pre ordered but staff member double checked went to recovery …
Nice hotel run by a great team. Nothing is to much trouble. Thank you Sara and her team in the restaurant for sorting out our dining party. Special mention for …
Completed a 40mins ishga scrub with Alisha snd it was phenomenal, she was gentle and left my skin feeling great, she also performed a scalp massage encouraging blood flow and …
Great food and service, rooms are ok. Could do with some attention in maintenance but won't stop me going back
Another comfortable overnight stay. Only complaint is orderrd the grilled chicken breast from the Grill Menu. In the past this has comprised a grilled chicken breast served with fries , …
We all had a lovely time during our visit. The staff were very welcoming but we would like to give a special mention to Courtney. She was amazing on the …
I had a lovely day in the spa and my massage by the lovely Alysha was amazing. My room was gorgeous with the nespresso coffee machine and the lovely welcome …
Dunkenhalgh spa day was amazing I had the back shoulder and head massage performed by Sarah-Louise and was absolutely fantastic. Very relaxing experience throughout the day. The afternoon tea was …
Nice hotel, good location. Great big rooms in the courtyard area. Service in the bar could be a bit better and possibly the worst wifi I have encountered. Travelling for …
A superb hotel which exceeded expectations. A lovely room (we were upgraded to an executive room) with lovely facilities including an excellent shower; fabulous food for breakfast and dinner; lovely …
Brilliant two days away. Reception were friendly and the duty manager escorted us to our room, as hubby has mobility issues. Our room was massive, and very clean. C C
Very comfortable beds and great breakfasts. The reception and restaurant staff were so helpful and generally lovely
Julia on reception was so lovely and welcoming and wet are staying in one of the refurbished rooms which is really nice.
Had the most wonderful time. Special thanks to Carla Courtney Sean and Eden for their impeccable service and wonderful food.
