Aura Global Solutions provides UK businesses with skilled remote staff from South Africa, acting as a seamless extension of your team for office-based roles. With UK based leadership and a proven delivery hub in South Africa, you get quality, reliable support at around half the cost of hiring locally.

What they do

Aura recruits and manages almost any role that can be delivered remotely or in a hybrid office setting. Typical functions include customer service, back-office processing, bookkeeping support, data management, order management and technical helpdesk. Contact centre style activity is available when needed, but the focus is flexible remote staffing that fits your processes.

Example roles they can provide

• Customer support and customer success
• Finance admin, invoicing support and credit control
• Data entry, data quality and reporting
• Order management and logistics coordination
• Technical support and helpdesk
• Sales assistance and lead follow up
• CRM administration and optimisation
• Multilingual support where required

How it works

You get UK based account management for clear communication and governance, with delivery handled by a trained, English speaking South African team in a closely aligned time zone for real time collaboration. Service levels are agreed up front, and performance is reported transparently, so you always know what is being delivered and how it is performing.

Why it saves money

Labour costs in South Africa are materially lower than in the UK. From 1 April 2025 the UK National Living Wage is £12.21 per hour, while South Africa’s national minimum wage from 1 March 2025 is R28.79 per hour. Exchange rates vary, but this gap is a key reason clients achieve significant savings without compromising on quality.

Who they support

Aura works with retailers and e commerce brands, financial services, healthcare, telecoms, travel and hospitality, technology and SaaS, utilities and energy, and claims management. Whether you need short term capacity or a long-term managed team, services are tailored to your size, sector and goals.

Why Choose Aura

Why do companies choose Aura Global Solutions? Because they make outsourcing clear, reliable, and easy to manage. With multilingual capability, UK leadership, and a delivery model designed for both quality and value, they act as a trusted extension of their clients’ teams. For businesses that want to maintain high service standards while reducing pressure on internal teams, Aura Global Solutions offers a dependable and professional solution.