The Personal Agent - Estate Agents

4.9/5 based on 2052 reviews
Latest Reviews
Ben thank you so much and thank you for everything you have done to help us sell our property. You have been very kind (got married in-between) and also very patient with your wonderful clients The xxxx’s I am so happy they have the property - I hope Lauren will be happy there for many years to come.
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To Richard and the rest of the gang at Personal Agent, Thanks for such a professional service.
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they were efficient and quick
the first agent could not find a tenant for 5 weeks, they found one in 2 days
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Stacey was punctual, friendly and professional. She welcomed us warmly into the property, had all the information we could need and more, and was so helpful in helping us place an offer on our dream property. Fantastic service. Many thanks
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Just a little note to say that buying through you estate agent is much more pleasant than buying from other agencies. Our offer on bridle path has been accepted however, it is really not pleasant dealing with other agents. Your honesty and kind nature makes the purchase such a nice process.
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We dealt with Stacey on the viewing of a house on Ormonde avenue epsom. She was very friendly and helpful. She also had a the answers to my questions I had regarding the property. Very pleased with the service I received and she was very quick regarding putting our offer in and passing on the accepted offer. Thank you for this Stacey.
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Fantastic service from all the girls, esp Stacey, she went way outta her way to find us a place that suited our (slightly awkward) needs...very happy!
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Stacey was very friendly and more importantly on time for the viewing. She was also very knowledgeable about the property I was viewing. This was a lasy minute move and stacey has been in good contact with myself and my partner and dealing with our needs very quickly in order for us to move in in 4 days time. Very pleased with the service! Thank you Stacey!
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We were looking for a property at short notice. Stacey was very helpful in listing everything in our price range, getting us viewings and negotiating on price. She had considerable knowledge of the local housing market and was also very helpful in making the referencing process as quick and as easy as possible. I would (indeed have) recommended both Stacey and The Personal Agent to friends.
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Stacey was very approachable and professional in showing us around the property. She took the time to listen to any questions we asked and responded to them as best and accurately as possible.
thebestof.co.uk
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I wanted to put in writing how happy we have been with the personal agent
right from putting our house on the market to exchanging last week! Every
single person in your Epsom office have been a delight to deal with
throughout the marketing period (which wasn't very long) as Ashleigh found
us our perfect buyers very quickly. Since then Chris has been fantastic
progressing our sale, and with a couple of bumps along the way he kept calm
and positive throughout.
I am so glad we went with the personal agent. We have already been telling
friends about our experience and highly recommending you. If we need to sell
again I wouldn't go anywhere else!
See you on completion day with a case of wine for the whole office!
thebestof.co.uk
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Just wanted to say thanks so much for getting the sale through nicely. I promise I will put something more formal in writing soon because you and the whole office to be honest have been fantastic.
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Your firm is doing an excellent job for me; I would particularly like to commend Sue Boardman who kindly went into the house to read and photograph the meter readings for me. Personal service at 80 miles distance!
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Can I just reiterate what I said back in March that I was most pleased with the service given by personalagent and found the staff both very attentative and most courteous.
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The whole process was not the easiest but I have never seen an agent work as fast hard or efficient as Stacey. Her intentions were always good and I know that she was trying her best to help me. At many stages it seemed as if it was going to fall through due to my house not completing in time but Stacey did a fabulous job at holding together. I really don’t know how to thank her enough. I have already recommended one of my friends to see Stacey as she now has a house that she is looking to rent out.
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Stacy from the start was extremely helpful - well organised and knew everything about the property, which makes life for a prospective tenant much easier. Communication following certain requests were sorted within an hour. Highly recommend Stacy as an excellent agent.
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Stacey is the most upbeat, helpful member of staff. Always polite, very knowledgeable, efficient and friendly. It has truly been a pleasure dealing with her. I would highly recommend The Personal Agent based on my experience so far and that has a lot to do with Stacey and her professionalism in her work - her enthusiasm is infectious and she clearly loves what she does. 100% positive experience and cannot fault her at all.
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Stacey was bubbly, friendly and very helpful from start to finish. She made the whole process simple and went out of her way to help us.
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We needed to move house due to our current landlord selling. The whole process has been very easy and Stacey has been very friendly and helpful. I think that she is very good at her job because she has always got our best interest at heart.
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Can I just take the opportunity to thank you both and the rest of the team for your professionalism, approach and generally positive attitude throughout the process of selling my house. I am, as you know, now exchanged and totally delighted.
You have taken the stress and worry out of house building and it has gone unbelievably smoothly in a way I could never have imagined. Right from meeting Richard who instantly recognised the sort of people who would be keen to buy my cottage through to the agents who got so many people around so quickly through to chris' magnificent, calm and pragmatic management skills, I feel I have been in good hands.
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Many thanks for your message yesterday. Can’t believe we’ve finally exchange – brilliant! Jack and I just wanted to say a big thank you to you, Rupert and the team for all your support and efforts in pushing the sale through – a stirling job – thanks so much!
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As I said on the phone I have never doubted my decision to choose The Personal Agent to manage my sale even though there have been some challenges along the way! I have appreciated your professionalism, direct approach and the hard work you have put in to achieve the full asking price for me. I have already recommended you as a company and will continue to do so.
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Who to choose? Someone professional, enthusiastic, responsible, honest and must have integrity. I chose 'The Personal Agent'. Got a valuation, exactly what I thought. Now the timing. The market is improving. Is Christmas a good time to sell. They told us 'only serious buyers are looking at Christmas'. Andrew Burn my personal agent stepped in. Day 1 can someone come round this evening? That was quick. Feedback, lovely house. Next day, photographs plans description, property on line. Visit by assessor to obtain energy performance certificate. Two more to view this evening. Feedback, serious contender. Property on Zoopla, hundreds of hits immediately. Suggestion, lets have an open day, we have four couples who want to view, two days from now. Next morning a new couple wants to view. Feedback, two offers made. The serious contender wants our house. Offer accepted. Only 30hours has passed from first call to Andrew to accepting an offer, fantastic. Stressful but exciting. Andrew re-assured us with timely calls. 60 days later, contracts exchanged and looking forward to moving into our next home. Andrew, you and your team are brilliant. Many thanks
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I hope you and your family are well. We are settling into Albert Road now, excited about the changes that we are going to make to this old house! I just wanted to send over an official Thank you to you and your team for making our house move stress free, quick and very enjoyable.

The whole process from valuation to completion was so professional. You and your team are friendly, honest, diligent and hard working. The fact that your team are not pushy and they know their stuff meant that we actually achieved higher than asking price on our property and had a great offer accepted on our new home.

Communication lines were always open, messages were always returned in a timely manner and a friendly approach ran through the whole of your team.

We have been so impressed with your service that we have recommended you to all of our friends in the Epsom area, and I know that you have just had a successful sale on Albert Road and our old neighbours have just instructed you too!

We hope that we will be staying here for many more years to come, but we will continue to recommend you to our friends, family and colleagues in and around Epsom.

I will invite you all round for a nose and a valuation once we have had the builders in and we have made this a very happy family home.

Best wishes to you all
thebestof.co.uk
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We were very impressed with our first contact with Personal Agent with the valuation and marketing materials for our property. Richard really took time to take photos to show the house in the best possible way. The whole Epsom office team were knowledgeable, professional and friendly throughout the process. We bought through Cairds and the contrast in assistance and guidance from the two agencies was marked. We would definitely recommend Personal Agent to others.
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Property of the Week – 3 bed semi in peaceful #Tadworth location #Epsom #Surrey @PersonalAgentUK
16/05/2019

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Latest Feedback

In October 2016
Guy S said

Andrew is an excellent communicator with a good knowledge about the product he is selling. Strong commercial acumen and I would highly recommend him to anyone buying or selling a house in the area