The Personal Agent - Estate Agents

4.9/5 based on 2030 reviews
Latest Reviews
Ria and team have recently let a flat that I own in Sutton. The experience was a joy, professional, straightforward and uncomplicated. I would recommend to my friends. Thank you
thebestof.co.uk
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I have recently rented out my property through Personal Agent and am very happy with their service. All the people I have dealt with have been very helpful, pleasent and full of good advice. I would definitely use them again and recomend them.
thebestof.co.uk
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As a landlord, I have been extremely happy with every aspect of service provided by The Personal Agent. I have purchased and let property through their very experienced team and would not hesitate to recommend their services to landlords and tenants alike.
thebestof.co.uk
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I have been a tenant in a property managed by The Personal Agent for the last year. Our property was in Epsom and the team at the local office have been helpful and courteous whenever we have needed them. I see no reason for any concern when renting a property through them and the deposit was returned in full, quickly at the end of our stay. Recommended.
thebestof.co.uk
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It has been an absolute pleasure having The Personal Agent manage the flat we rent. They have been very efficient, professional and friendly over the last two and a half years we have been living in the property. They always respond very quickly to queries and requests. We have had nothing but a very positive experience with them. If you can get a property to rent with The Personal Agent as managing agent, I would highly recommend it! Outstanding service.
thebestof.co.uk
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Staff in the Lettings Team have provided a friendly, efficient, professional service right from the beginning of the process. Always keeping me up to date. Highly recommended!
thebestof.co.uk
Source: thebestof.co.uk
I just wanted to say thank you to the both of you for the work and effort that you both put into the purchase and sale of our house.

I think it is fair to say it was a very long drawn out process for lots of different reasons but we got there in the end.

Both your efforts to push things over the line were very much received and you made the difference.

We have settled well into Seaforth and hope to spend many happy years there. When the time is right to move on again, I shall give you a call!! Hopefully, you will want to deal with us again…..

Thanks again.
thebestof.co.uk
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Sold our house in 2 days. Really amazing performance from the team. Thank you.
facebook.com
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Thanks for your help on the sale and purchase mate, have no issues in recommending you guys and have been doing so to friends locally
thebestof.co.uk
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Andrew, Richard and Rupert - We've not spoken before but just wanted to send a note to thank Tom and Carlo for their efforts whilst we were looking for a property in Epsom. A few weeks ago we had an offer accepted on 54 xxxxxx and are absolutely delighted with the professionalism that both Tom and Carlo showed every time we had any contact with them. They came across as knowledgeable about the local area, were enthusiastic about helping us find the right property, and kept us regularly updated with new properties that came on the market. In addition, always friendly, approachable and efficient.
We are now in the next stages of the house buying process working with Chris, and look forward to everything continuing to progress quickly and smoothly.

Thank you for the efforts so far, and we will keep you updated.
thebestof.co.uk
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Joe and the team at Personal agent have provided an excellent service. They made the stressful process of moving house much easier and I have been particularly impressed with how quickly they have dealt with questions and paperwork. They have been much better than other agents we have used in the past
thebestof.co.uk
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Personal Agent has provided me so far with an excellent service right from the beginning. Staff is very resourceful and amicable at all times and the intermediation with the landlord has been effective. I am very pleased with service and I would definitely recommend them
thebestof.co.uk
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Now we have finally exchanged contracts, I would like to thank you for all the excellent work you did to secure a sale on our property. There are two other people who have been outstanding, firstly Emily at the Stoneleigh office who has been great all the way through, but I must say a very big thank you to Paul from the Stoneleigh office who went above and beyond when we lost our house on the first occasion. He really has been superb, and would you please pass on my thanks to them. I am immensely grateful to them both.

I still can’t believe after all this time that we’ve actually gone and done it!

Many thanks once again.
thebestof.co.uk
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I understand the agent for the bungalow we are trying to secure has been in touch with you this morning - he commented that you were very nice and very helpful :-) We already knew that of course, but now a SALES person too lol!
Although it's really hard waiting to hear about the bungalow, we trust that the outcome that is meant to be will happen, whatever that may be...
Thank you Emily and we will of course keep you updated.
And a HUGE thank you again for what you achieved for us yesterday - I'm sure all the PA team know what a 'gem' and an asset they have in you
thebestof.co.uk
Source: thebestof.co.uk
we both want to thank everyone at the Personal Agent for all your help and reassurance. From the moment we decided to place our house on the market up until now everyone at PA has been so helpful and supportive throughout, we didn't feel like a number, the service really did feel personal!

Thank you to everyone :)
thebestof.co.uk
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We are very happy in our new home and wanted to say thank you again for all your support and help during the sale.
thebestof.co.uk
Source: thebestof.co.uk
Thank you so much Susan I can't believe how quickly we got the asking price. Amazing job by Personal Agent and Emma.
thebestof.co.uk
Source: thebestof.co.uk
Just wanted to say thank you for all your hard work, perseverance and determination to find us a property in Epsom with Personal Agent. It has been a long time coming since our first house purchase at Church Road fell through May 2012. Thank you for always contacting us whenever suitable properties became available and keeping your eyes peeled for us. We were beginning to give up hope especially last March when a property we were buying with another agent fell through at the last minute! We are glad that we have found a property with The Personal Agent and that this time the whole process has been alot smoother. We would not hesitate to recommend The Personal Agent to local friends and colleagues who are looking to buy or sell properties in the future.
The Personal Agent indeed live up to their reputation of giving a personal service for vendor and buyer alike. Thanks for going the extra mile!
We are very much looking forward to making our new house a home.
Please also pass on our regards to Susan and Chris T.
thebestof.co.uk
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Stacey looked after me. I was registered with another few local letting agents, but none of them were as efficient or prompt as Stacey. She bombarded me with new properties everyday. Also she was replying to my questions out of business hours - which I really appreciated. Thank you for that Stacey - your are a shinny star!
thebestof.co.uk
Source: thebestof.co.uk
From valuation to completion the team at TPA did everything they could to help us. A number of people worked hard to sell our house, Tom , Chris and especially Cat. We had quite a rollercoaster ride with highs and lows and Cat felt the bumps as hard as we did. Anybody who thinks estate agents just want their money obviously haven't dealt with Cat, she was extremely helpful, understanding and we felt like she was personally involved not just professionally.

Thanks for everything.
thebestof.co.uk
Source: thebestof.co.uk
'We recently purchased a house through the Personal Agent and I can honestly
say that their customer service was second to none. Ben was very efficient
at arranging the viewing and coordinating the initial steps of getting in
touch with our solicitor and mortgage adviser once our offer was accepted.
Chris and Cat worked extremely hard at ensuring that there was communication
between all parties throughout and constantly kept us up to date with the
next steps in the buying process either by telephone or email. Their help,
support and cheerful disposition made this whole experience a lot easier and
the process faster as they were committed to ensuring that they deliver
customer service at its best. Once again, thank you and we will not hesitate
in recommending the Personal Agent to others.
thebestof.co.uk
Source: thebestof.co.uk
I can't recommend the The Personal Agent highly enough. They have done an absolutely fantastic with selling our property. All the staff have been extremely helpful, prompt, sincere and highly professional. They have helped deal with and resolve some slightly difficult issues in our property transaction with a very much "can do" attitude. This makes an extremely refreshing change from all other estate agents which I've dealt with over the years. If you are deliberating over who to choose as your agent - do not hesitate to go with The Personal Agent. A big thanks for Chris, Emma and Charlotte in the West Ewell office.
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Many thanks for your help, and to Paul for his expert negotiating skills...
This is a collage I prepared from the images you kindly sent to me.
have a good day off tomorrow… you deserve a rest.
(Note the reviewer attached a lovely collage of pictures of their new home to their email)
thebestof.co.uk
Source: thebestof.co.uk
Everyone at The Personal Agent was really helpful and friendly, as well as being efficient. They treat you as an individual and understand your priorities. I was particularly impressed with the care taken to identify the best buyer from those making the full offer - and they were right in their hunches!
thebestof.co.uk
Source: thebestof.co.uk
Now that the realisation we are homeowners (after a long 18 months!) has settled in we just wanted to drop you an email to thank you for all your hard work and persistence.

Your unflappable attitude and good humour meant we were never in doubt that you would find us a home and after two rocky starts with other properties the speed with which we completed was incredible! You kept us informed every step of the way and nothing was ever too much trouble for you.

The Personal Agent were the only agent in the area to ever get back to us on new properties and fully understand our requirements and we would have no hesitation in recommending them, and specifically you, to anyone who was looking to buy or sell in the area.

It’s been refreshing to deal with an agent who genuinely cares, we’ll be in touch very soon to expand the portfolio!
thebestof.co.uk
Source: thebestof.co.uk
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Property of the Week – 3 bed semi in peaceful #Tadworth location #Epsom #Surrey @PersonalAgentUK
16/05/2019

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Latest Feedback

In October 2016
Guy S said

Andrew is an excellent communicator with a good knowledge about the product he is selling. Strong commercial acumen and I would highly recommend him to anyone buying or selling a house in the area