Local Reviews
In January 2023, Ian B said about The Last Drop Village Hotel & Spa
I made this booking months in advance of my stay but when it came to online check in time I realised I wasn't getting the room standard I requested.
Following an email to the hotel I received an apology and free upgrade to what I later discovered was the bridal suite.
During the upgrade process my booking was moved forwards a day, to the day before I was due to arrive! Dinner, that I did not want, had also been added at an additional cost.
Fortunately I was able to visit the hotel and rectify the booking.
On arrival on the correct day, at the correct time my room wasn't ready.
The bridal suite sounds very grand, it isn't. The room is big and has a separate lounge area with TV and coffee/tea making facilities but the furniture is old and grubby. The bedroom area is large with a comfy bed but during the night the wind was howling through one of the windows blowing the curtains which allowed outside lighting to flash across the room. It was only in the morning that we found that this particular window could not be secured and had been flapping all night.
The bathroom is a reasonable standard but the over bath shower floods the bathroom because of a poorly fitted seal on the shower screen.
The central heating was very noisy and the room was cold over night, in hindsight due to the faulty window.
The issues were raised at checkout.
Since my stay I have completed an online survey which is supposedly seen by the general manager, this included my personal email address and booking reference.
I did not receive any acknowledgment to the survey and felt that my concerns were not being treated seriously so I emailed the general manager directly asking if he had seen the survey, there was no response.
So a week later I emailed him again, there was no response.
I note however, that he does respond to comments that are publicly visible, so watch this space.
Overall the room (if the window, heating and bathroom were sorted) would be okay but the quality of it doesn't reflect its price, there are better, cheaper options available a short taxi ride away.
Following an email to the hotel I received an apology and free upgrade to what I later discovered was the bridal suite.
During the upgrade process my booking was moved forwards a day, to the day before I was due to arrive! Dinner, that I did not want, had also been added at an additional cost.
Fortunately I was able to visit the hotel and rectify the booking.
On arrival on the correct day, at the correct time my room wasn't ready.
The bridal suite sounds very grand, it isn't. The room is big and has a separate lounge area with TV and coffee/tea making facilities but the furniture is old and grubby. The bedroom area is large with a comfy bed but during the night the wind was howling through one of the windows blowing the curtains which allowed outside lighting to flash across the room. It was only in the morning that we found that this particular window could not be secured and had been flapping all night.
The bathroom is a reasonable standard but the over bath shower floods the bathroom because of a poorly fitted seal on the shower screen.
The central heating was very noisy and the room was cold over night, in hindsight due to the faulty window.
The issues were raised at checkout.
Since my stay I have completed an online survey which is supposedly seen by the general manager, this included my personal email address and booking reference.
I did not receive any acknowledgment to the survey and felt that my concerns were not being treated seriously so I emailed the general manager directly asking if he had seen the survey, there was no response.
So a week later I emailed him again, there was no response.
I note however, that he does respond to comments that are publicly visible, so watch this space.
Overall the room (if the window, heating and bathroom were sorted) would be okay but the quality of it doesn't reflect its price, there are better, cheaper options available a short taxi ride away.
Source: tripadvisor.co.uk
In January 2023, barrym48 said about The Last Drop Village Hotel & Spa
Given a voucher at Christmas for an afternoon tea for two, we chose the Last Drop as it was fairly near where we live. We arrived early and were sat down reasonably quickly. The service was very efficient with friendly chit chat thrown in. Everything was fresh and tasty and typical of what we expected. We went home full and satisfied.
Merry Christmas.
Merry Christmas.
Source: tripadvisor.co.uk
In January 2023, Sarah W said about The Last Drop Village Hotel & Spa
Stayed for one night as a couple
DBB Clean, friendly, amazing food
Reasonably priced food and drink
Spa enjoyable - small but not overcrowded
Shops were not great and I expected more in the “village”
Great price for the package and if you are happy to simply chill and relax - get booking!
DBB Clean, friendly, amazing food
Reasonably priced food and drink
Spa enjoyable - small but not overcrowded
Shops were not great and I expected more in the “village”
Great price for the package and if you are happy to simply chill and relax - get booking!
Source: tripadvisor.co.uk
In January 2023, 07cp9i6i9o said about The Last Drop Village Hotel & Spa
Great gym, good spa, great access to the Pennines.
Ensure you request a room with a refurbished bathroom. Thank me later.
Everyone is very friendly which makes the visit pleasant!
Will probably stay here again, but this is due to the gym facilities , rather than the food, or consistency of the room quality..
Ensure you request a room with a refurbished bathroom. Thank me later.
Everyone is very friendly which makes the visit pleasant!
Will probably stay here again, but this is due to the gym facilities , rather than the food, or consistency of the room quality..
Source: tripadvisor.co.uk
In January 2023, Susan T said about The Last Drop Village Hotel & Spa
An excellent stay at the last drop village hotel and spa, a lovely clean warm hotel with friendly staff , we are vegan and we found plenty of vegan options on the menu’s, would have like to have seen soya milk in the room so I could have my morning cup of tea !
Source: tripadvisor.co.uk
In January 2023, FarAway280700 said about The Last Drop Village Hotel & Spa
Pleasantly surprised with our stay, as we had purchased a deal, which included a meal and glass of Prosecco. The meal was lovely and Prosecco nice too.
The staff were friendly and helpful at reception, restaurant and anyone else we spoke with.
Our room was upgraded, which was really lovely - with Espa products as an added bonus.
The spa facilities were very nice and just what the 'doctor ordered' - only wish we had spent 2 nights at the hotel to have made use of the facilities for an added day.
Thank you
The staff were friendly and helpful at reception, restaurant and anyone else we spoke with.
Our room was upgraded, which was really lovely - with Espa products as an added bonus.
The spa facilities were very nice and just what the 'doctor ordered' - only wish we had spent 2 nights at the hotel to have made use of the facilities for an added day.
Thank you
Source: tripadvisor.co.uk
In January 2023, Donna B said about The Last Drop Village Hotel & Spa
Arrived here this afternoon to a lovely warm welcome, infact the hotel is full of lovely friendly staff. We checked in to room 27 in the court yard (classic room) warm, cosy and smart with a new renovated bathroom. Tea, coffee, iron, ironing board shampoo ect all the bits n bobs you need. We popped to the pub for one and a game of darts followed by a trip to the spa and saunas before relaxing before dinner. Lovely 2 course dinner in the resturant (although limited menu)there is also a bar menu and now enjoying a few drinks in the hotel bar before retreating to our comfy bed. Would highly recommend this homely hotel to lift your spirits. Thanks "last Drop Inn" 🙂
Source: tripadvisor.co.uk
In January 2023, Kirsty said about The Last Drop Village Hotel & Spa
The food was delicious, the spa was amazing, nice and clean, very professional staff and service, can not fault it what so ever, will definitely be coming back, they made my daughters birthday special.
Source: tripadvisor.co.uk
In January 2023, EmmaH1986 said about The Last Drop Village Hotel & Spa
Fab deals and I'll be taking advantage of the blue light deal too. Spa was amazing. Jessica was attentive and helped me relax so much.
It is pricey but when you break it down for what you get its worth the price. Check is 11am which is great but i dont feel you should pay to use the spa till 1pm. It should be included . We didn't use it on arrival as we were going out and needed to pay 30£ to use it for 2 yours the next day!!
You can take away the pizzas as we were going out that night.
It is pricey but when you break it down for what you get its worth the price. Check is 11am which is great but i dont feel you should pay to use the spa till 1pm. It should be included . We didn't use it on arrival as we were going out and needed to pay 30£ to use it for 2 yours the next day!!
You can take away the pizzas as we were going out that night.
Source: tripadvisor.co.uk
In January 2023, Mal H said about The Last Drop Village Hotel & Spa
Great hotel, lovely food really nice freindly staff who went out of there way to please, executive room we stayed in spot on with massive comfy bed, bathroom with bath and separate shower all spot on. Spa staff and spa excellent we will be visiting again very soon.
Source: tripadvisor.co.uk