Local Reviews
In March 2015, TheMcDs2012 said about Mercure Bolton Georgian House Hotel
I booked this hotel for the hubby and I on an £89 dinner and bottle of wine, bed and breakfast deal-a nice night away from the baby! Unfortunately not long before we were due to travel I was hospitalised with pneumonia and as our hotel date approached I was still quite unwell. I contacted Mercure to see if we could get a refund or even change the date of travel, they said no. We use Mercure 3 or 4 times a year on these deals so we were a little disappointed that they couldn't do anything for us, however not wanting to lose the money paid we decided we'd give it a go and hopefully try and enjoy a rest.
On arrival and check in we asked the receptionist Claire if we could do the privilege upgrade (we thought we might as well have a nicer room as we would be spending most of our time in it!) no upgrades were available, however Claire, on seeing that I was quite poorly, offered us a complimentary upgrade to a suite. We thought this was a very kind and lovely gesture so thank you for that Claire.
The room itself was spacious and clean. Probably the only two things that let it down slightly were the poorly flushing toilet and the lack of air-conditioning/temperature control (something the hubby and I think is a must in a modern hotel). We ended up spending the afternoon watching a film in the room (again sorted by Claire after there was a programming fault with the TV).
We attempted dinner in the restaurant on the evening. It was very quiet when we arrived and after receiving our bottle of wine, another member of staff, Isabel, could see I was quite unwell and went and got me a large jug of water to have instead. She was very attentive and so kind in looking after us (as was the other waiter but we didn't get his name I'm afraid). The food itself was really good quality, both the hubby and I thoroughly enjoyed what we had. Unfortunately the restaurant didn't have air-conditioning either and halfway through our main course I took a turn for the worse so we had to leave rather quickly. We were quite disappointed that we didn't get to finish our main meal, never mind get the chance to sample the puddings that looked fab!
Breakfast the next morning was the let down to this hotel. Very cold and limited choices (no eggs out of any kind, hash browns…) and staff were pretty non existent (other than someone came to ask us to move from the table near the window to further into the room-not what I wanted when I wasn't feeling the best…)
All in all I think we are pretty gutted about our stay here, we didn't really get to enjoy it in the way we would've liked. However I do think we will be back at some point, the hotel overall seemed really nice, we need to finish our dining room experience properly and try out the leisure facilities that we didn't even get to see never mind try out.
On arrival and check in we asked the receptionist Claire if we could do the privilege upgrade (we thought we might as well have a nicer room as we would be spending most of our time in it!) no upgrades were available, however Claire, on seeing that I was quite poorly, offered us a complimentary upgrade to a suite. We thought this was a very kind and lovely gesture so thank you for that Claire.
The room itself was spacious and clean. Probably the only two things that let it down slightly were the poorly flushing toilet and the lack of air-conditioning/temperature control (something the hubby and I think is a must in a modern hotel). We ended up spending the afternoon watching a film in the room (again sorted by Claire after there was a programming fault with the TV).
We attempted dinner in the restaurant on the evening. It was very quiet when we arrived and after receiving our bottle of wine, another member of staff, Isabel, could see I was quite unwell and went and got me a large jug of water to have instead. She was very attentive and so kind in looking after us (as was the other waiter but we didn't get his name I'm afraid). The food itself was really good quality, both the hubby and I thoroughly enjoyed what we had. Unfortunately the restaurant didn't have air-conditioning either and halfway through our main course I took a turn for the worse so we had to leave rather quickly. We were quite disappointed that we didn't get to finish our main meal, never mind get the chance to sample the puddings that looked fab!
Breakfast the next morning was the let down to this hotel. Very cold and limited choices (no eggs out of any kind, hash browns…) and staff were pretty non existent (other than someone came to ask us to move from the table near the window to further into the room-not what I wanted when I wasn't feeling the best…)
All in all I think we are pretty gutted about our stay here, we didn't really get to enjoy it in the way we would've liked. However I do think we will be back at some point, the hotel overall seemed really nice, we need to finish our dining room experience properly and try out the leisure facilities that we didn't even get to see never mind try out.
Source: tripadvisor.co.uk
In March 2015, villamartin said about Mercure Bolton Georgian House Hotel
Stayed hear to visit family, on arrival felt the receptionist was rather frosty. Not what you expect on a people facing roll. We were checked in & arrived at our room that was a good size with everything we needed. The bathroom needed some work & the toilet didn't flush properly. We had drinks before going out in the bar which was a very nice area. The following morning the breakfast staff were very friendly & efficient & served a lovely fresh breakfast. Later in the day we needed to speak to reception again & this time another person was staffing the desk but her attitude was probably worst than the the previous person. I cannot understand Management putting staff on a desk that is customer facing with no people skills. There was a Xmas party that evening & the event coordinators were so very friendly to us as we were going out for the evening, shame couldn't be said the the front of house. Other than that we had a good stay.
Source: tripadvisor.co.uk
In March 2015, Ron B said about Mercure Bolton Georgian House Hotel
Spent one night in this hotel and checkin was effortless and efficient and a warm welcome was received from the friendly staff. Restaurant staff at both dinner and breakfast were friendly and attentive and the food was excellent. Room very bright, clean and quiet. Will recommend to friends and would not hesitate to stay again. Excellent service in all areas.Thank you to all!
Source: tripadvisor.co.uk
In April 2015, LindaSA1832DH said about Mercure Bolton Georgian House Hotel
We stay for two nights at this hotel and it was a wonderful experience , Lovely staff ,huge bed , very clean and a really delicious breakfast and you could eat as much as you wanted.Would stay there again ,
Source: tripadvisor.co.uk
In April 2015, dawna4488 said about Mercure Bolton Georgian House Hotel
Very good value for money, good spacious rooms and comfortable bed, also very good level of cleanliness. Ideal location for Bolton and surrounding areas.
Friendly, helpful staff on hand.
Could include breakfast in the price though.
Friendly, helpful staff on hand.
Could include breakfast in the price though.
Source: tripadvisor.co.uk
In April 2015, Keith R said about Mercure Bolton Georgian House Hotel
My wife and I stayed ay this hotel in a classic room.
I asked at the time of booking for a quiet room,which was allocated, room 325.
For a small fee you can upgrade your room. If in doubt phone them and ask!
There is a spa and swimming pool on site.
A rather good breakfast each morning and extremely friendly and hard working staff were on duty. We will book again.
If you like a drink, you pay Hotel prices, so be aware! There are bars and pubs within five minutes drive.
I asked at the time of booking for a quiet room,which was allocated, room 325.
For a small fee you can upgrade your room. If in doubt phone them and ask!
There is a spa and swimming pool on site.
A rather good breakfast each morning and extremely friendly and hard working staff were on duty. We will book again.
If you like a drink, you pay Hotel prices, so be aware! There are bars and pubs within five minutes drive.
Source: tripadvisor.co.uk
In April 2015, blackcountry said about Mercure Bolton Georgian House Hotel
I was working in Bolton for a month, I stayed for the first week at a different hotel and chose to move to a better quality hotel for the remainder of the month. The Mercure was reasonable though for the first week I was there the toilet in the room didn't flush properly and the shower was virtually unusable despite requests at reception for these faults to be rectified. The food served was good, on an evening I generally had the fixed menu. Despite the plumbing the room was comfortable though the TV and WIFI was hit or miss which caused me some problems responding to emails. I didn't get the opportunity to use the leisure facilities. The staff were generally friendly. I would stay here again for business purposes.
Source: tripadvisor.co.uk
In April 2015, Kerri-Anne L said about Mercure Bolton Georgian House Hotel
I had my wedding here this weekend and I couldnt have wished for anything better. The service was great. The food and drink where perfect. Rooms where excellent. Comfy beds. Chris the wedding guy was fab. Made up feel so special. Thank you to all the staff at Mecure this was the best day of my life and you made it all perfect. Thank you again. MR and Mrs lodge
Source: tripadvisor.co.uk
In May 2015, podge1978 said about Mercure Bolton Georgian House Hotel
Lovely hotel some damp in parts but for a place with unique features nice views and fantastic staff I can live with a dripping roof on a landing. Pool area good it's a shame the sauna is not mixed but we could use the steam room together gym was small but had lots of weights and machines. The food was really nice we had the set menu at £22pp breakfast was like every hotel. Surcharge on bill at 10%
Source: tripadvisor.co.uk
In May 2015, Ian M said about Mercure Bolton Georgian House Hotel
We had driven up from the South of England by road, travelling by faith, and in sure hope, that some form of quaint English accommodation, brimming with character and appeal, would "pop up" somewhere towards late afternoon . It didn't !!
In ignorance, we left the M62 and tried the labyrinth of roads winding around the industrial midlands, studded with traffic lights and bus stops, to find nothing but rows of cramped stone building, and dirty brick terrace houses, blackened with industrial grime, which offered no hope of finding any accommodation whatsoever.
We re-joined the M62 and drove further west, to again try our fortunes in the Blackburn area. Here we discovered that the English Pubs were places focused on drinking and dining, with not the slightest intention of providing accommodation .... anywhere.
From one of these establishments we were directed to the Mercure Bolton Last Drop Village Hotel" . The barmaid, a local for 60 years gave us directions , with the parting encouragement that " You can't miss it " which with our luck that day, meant that we probably would. To our relief , in steady rain which had persisted all day, we arrived.
The huge building standing majestically on the hill, looked like a peace time rendition of Colditz Camp with fairy lights, and immediately our relief was evident, as nightfall was now approaching, after a long day on the road.
Happily we entered the inviting foyer, and upon announcing our needs, were told that two weddings had been booked, and in consequence, they had no accommodation available : next, waves of dripping sports cyclists began arriving , complete with their bikes, looking for the sauna , and there appeared to be a shortage of staff at the desk . The hotel staff rang a sister Mercure Hotel and found that a room was indeed available. It was only fifteen minutes away according to them, but as first time visitors we really had no idea about how to get there. After a twenty minute wait, with the dripping cyclists, y they accessed a google map which they printed out and produced directions from the same source to assist the onward journey.
The fifteen minute drive was represented by a 2 centimetre squiggle on the map , which prompted us to fire up our "Tom Tom" which had a fading battery. Whilst trying to enter the address, we wondered who the idiot was that invented "Bolton Blackrod"
as part of a place address. The Tom Tom wanted a street number , and did much thinking about this name, but the staff had said again " You can't miss it".
They were right. We didn't miss it and were pleased to be quickly processed and allocated room 780 on the 2nd Floor. The room provided was an unusual shape: certainly not square, but the space was most adequate, as was the bathroom.
Two things stood out. The first was the size of the TV. It was a modern appliance, but the screen was the size of an overgrown postage stamp. We could have done with binoculars to watch the TV whilst in bed. The image was so small. The other item that surprised me was the stingy supply of coffee. There were only two paper tubes of instant coffee for two people, and two decaffeinated paper tubes of coffee.
The room was functional and comfortable however, and featured double glazing. It was nice to find that the windows actually opened meaning the room can be ventilated by atmospheric air. The queen size bed was ensemble style and comfortable enough, but it featured a sort of modern four poster contrivance: for what purpose ? I have no idea. WiFi was available in the room, and quickly accessed at no extra cost.
We thankfully had dinner not long after arriving at about 8:45 pm. We were told that the restaurant serves until 9:30 pm. The food and service was to the highest standard. Breakfast in the morning was set up as a self serve affair, with good cooked and continental breakfast variety. Two things offered, amongst others were the black pudding, and fried bread: quite characteristic of Lancashire.
We departed the Mercure Hotel, Blackrod, somewhat wiser for the experiences of then past 24 hours, and very thankful that we had at least found it after a tedious day in the rain.
In ignorance, we left the M62 and tried the labyrinth of roads winding around the industrial midlands, studded with traffic lights and bus stops, to find nothing but rows of cramped stone building, and dirty brick terrace houses, blackened with industrial grime, which offered no hope of finding any accommodation whatsoever.
We re-joined the M62 and drove further west, to again try our fortunes in the Blackburn area. Here we discovered that the English Pubs were places focused on drinking and dining, with not the slightest intention of providing accommodation .... anywhere.
From one of these establishments we were directed to the Mercure Bolton Last Drop Village Hotel" . The barmaid, a local for 60 years gave us directions , with the parting encouragement that " You can't miss it " which with our luck that day, meant that we probably would. To our relief , in steady rain which had persisted all day, we arrived.
The huge building standing majestically on the hill, looked like a peace time rendition of Colditz Camp with fairy lights, and immediately our relief was evident, as nightfall was now approaching, after a long day on the road.
Happily we entered the inviting foyer, and upon announcing our needs, were told that two weddings had been booked, and in consequence, they had no accommodation available : next, waves of dripping sports cyclists began arriving , complete with their bikes, looking for the sauna , and there appeared to be a shortage of staff at the desk . The hotel staff rang a sister Mercure Hotel and found that a room was indeed available. It was only fifteen minutes away according to them, but as first time visitors we really had no idea about how to get there. After a twenty minute wait, with the dripping cyclists, y they accessed a google map which they printed out and produced directions from the same source to assist the onward journey.
The fifteen minute drive was represented by a 2 centimetre squiggle on the map , which prompted us to fire up our "Tom Tom" which had a fading battery. Whilst trying to enter the address, we wondered who the idiot was that invented "Bolton Blackrod"
as part of a place address. The Tom Tom wanted a street number , and did much thinking about this name, but the staff had said again " You can't miss it".
They were right. We didn't miss it and were pleased to be quickly processed and allocated room 780 on the 2nd Floor. The room provided was an unusual shape: certainly not square, but the space was most adequate, as was the bathroom.
Two things stood out. The first was the size of the TV. It was a modern appliance, but the screen was the size of an overgrown postage stamp. We could have done with binoculars to watch the TV whilst in bed. The image was so small. The other item that surprised me was the stingy supply of coffee. There were only two paper tubes of instant coffee for two people, and two decaffeinated paper tubes of coffee.
The room was functional and comfortable however, and featured double glazing. It was nice to find that the windows actually opened meaning the room can be ventilated by atmospheric air. The queen size bed was ensemble style and comfortable enough, but it featured a sort of modern four poster contrivance: for what purpose ? I have no idea. WiFi was available in the room, and quickly accessed at no extra cost.
We thankfully had dinner not long after arriving at about 8:45 pm. We were told that the restaurant serves until 9:30 pm. The food and service was to the highest standard. Breakfast in the morning was set up as a self serve affair, with good cooked and continental breakfast variety. Two things offered, amongst others were the black pudding, and fried bread: quite characteristic of Lancashire.
We departed the Mercure Hotel, Blackrod, somewhat wiser for the experiences of then past 24 hours, and very thankful that we had at least found it after a tedious day in the rain.
Source: tripadvisor.co.uk