Local Reviews
In October 2025, Debra H said about Mercure Dunkenhalgh Hotel & Spa
Very tired looking in places, needs a good deep clean.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Source: tripadvisor.co.uk
In October 2025, Gavin W said about Mercure Dunkenhalgh Hotel & Spa
Stayed for one night to break journey to Scotland. Stables room spacious and clean but a little cold as only a small electric heater which was not on when we arrived and took a long time to heat room. Spa was good with a very good pool and choice of steam rooms and sauna. Non hotel guests can be members of the Spa so it may be busy on occasions, but fine when we were there. One issue was the male and female changing rooms had been swapped over for maintenance reasons which could be confusing and a man walked into the female changing rooms. This needs to be addressed with clearer signage. All staff friendly and helpful. Food in restaurant was very good for evening meal and our waitress Chloe looked after us very well. Breakfast was normal hotel buffet style but nice with a good choice. Overall very good value and would definitely stay here again.
Source: tripadvisor.co.uk
In October 2025, Luigi said about Mercure Dunkenhalgh Hotel & Spa
All the staff looked after us really well for the 12 days we were there.
Henry and the bar staff were great
Room service was a real luxury
Henry and the bar staff were great
Room service was a real luxury
Source: tripadvisor.co.uk
In October 2025, PKBraz said about Mercure Dunkenhalgh Hotel & Spa
We just want to say that the staff and accommodation is 5* all of the staff deserve praise especially, Sam on Reception who always greats us with a smile and professionalism. Thank you to all for making us feel welcome it’s a home from home.
Source: tripadvisor.co.uk
In October 2025, Stephanie b said about Mercure Dunkenhalgh Hotel & Spa
Excellent spa day! Feeling completely refreshed and relaxed after our Spa day today. All staff here are lovely and made up feel do at ease. Facilities are really good which includes sauna, Steam rooms, pool and very comfortable loungers for chilling round the pool. Our treatments included salt and oil scrub, body polish and pregnancy treatment all of which were outstanding. Afternoon tea was beautiful with a choice of tea, coffee or hot chocolate and delicious sandwiches and cakes. Very clean changing rooms with hot showers and free lockers. We have been to spa naturel here at mercure dunkenhalgh lots of times already and can't wait to return again:)
Source: tripadvisor.co.uk
In October 2025, Amy R said about Mercure Dunkenhalgh Hotel & Spa
Cameo Restaurant was lovely food and the waitress Lilly was so polite and so helpful, Thankyou! I would definitely recommend.
Source: tripadvisor.co.uk
In October 2025, Gabe W said about Mercure Dunkenhalgh Hotel & Spa
Had a really good experience here, helped a lot by our waitress, Lilly. She was friendly, efficient, and made sure we had everything we needed without hovering. It’s nice when staff actually seem to enjoy their job, and she definitely did. The food was good, but Lilly’s attitude and attention made the visit even better. Would happily come back.
Source: tripadvisor.co.uk
In November 2025, Vikki G said about Mercure Dunkenhalgh Hotel & Spa
Outstanding service from Lilly (the waitress in the restaurant). Thank you for accommodating our ever expanding group!
Source: tripadvisor.co.uk
In November 2025, SHO said about Mercure Dunkenhalgh Hotel & Spa
A great hotel with fab facilities. The food was excellent, especially the mushroom wellington. A special shout out to Lilly, on the evening waiting staff, such a great young lady, polite, courteous and clearly a great communicator, she connects so well with all the guests and added extra value to the evening, especially rolling with it as our table got bigger and bigger. All the best for the rest of uni.
Source: tripadvisor.co.uk
In November 2025, lynne said about Mercure Dunkenhalgh Hotel & Spa
Our second visit to this lovely hotel. As before exceptionally friendly and helpful staff, and it so good to see a number of familiar faces, spotlessly clean, great decor reflecting the heritage of the area.
Food and service in restaurant very good. On both days of our stay the hotel were hosting busy and full events, very impressed with how this didn't impact on the rest of us, no mean feat
Definitely recommend and if we're in the area again will stay again
Food and service in restaurant very good. On both days of our stay the hotel were hosting busy and full events, very impressed with how this didn't impact on the rest of us, no mean feat
Definitely recommend and if we're in the area again will stay again
Source: tripadvisor.co.uk