Local Reviews
In August 2022, Silvercoastholidays said about Mercure Dunkenhalgh Hotel & Spa
Exec rooms a good size and comfortable bed . Exec wing smells a little damp towards the end. Check in could be more welcoming. Good if on business trip. A bit close to motorway but fairly quiet at night. Overall OK. Breakfast a bit dull. Dinner OK in terms of quality but we found service old be more attentive
Source: tripadvisor.co.uk
In August 2022, Scarlet said about Mercure Dunkenhalgh Hotel & Spa
Absolutely amazing.
Staff were so attentive without being in your face. Especially Sara who was so nice to chat to amd went out of her way to create cocktails for me.
Nothing seemed to be too much of an ask for the staff.
We booked the overnight spa stay for 2 which included dinner, breakfast amd an hour spa treatment.
Food was beautiful. The natural products used for the massage amd facial have done wonders wonders my skin.
Rooms were lovely. Plenty of space, love that there was a bath and shower cubical.
We are already planning our next visit. For a longer stay.
Staff were so attentive without being in your face. Especially Sara who was so nice to chat to amd went out of her way to create cocktails for me.
Nothing seemed to be too much of an ask for the staff.
We booked the overnight spa stay for 2 which included dinner, breakfast amd an hour spa treatment.
Food was beautiful. The natural products used for the massage amd facial have done wonders wonders my skin.
Rooms were lovely. Plenty of space, love that there was a bath and shower cubical.
We are already planning our next visit. For a longer stay.
Source: tripadvisor.co.uk
In August 2022, Neil B said about Mercure Dunkenhalgh Hotel & Spa
Firstly we wish to applaud all staff that my fiancee and I engaged with in your beautiful hotel
From room staff to restaurant and front of house staff there was professionalism, friendliness and humour despite the stressful nature of their jobs .
In particular we would like to draw attention to the reception staff on duty when we arrived on the afternoon of the 5th August, the room staff(Housekeeping) Maria , restaurant staff , Reshi, Olivia , Sara and Joshua whom ensured that food was served and cleared with quiet professionalism yet were engaging and polite , showing commitment to their role which was a pleasure to observe .
It is these qualities that added to and enhanced what was a special occasion in itself
When time and our worklife allows , both of us would have little hesitation in returning.
From room staff to restaurant and front of house staff there was professionalism, friendliness and humour despite the stressful nature of their jobs .
In particular we would like to draw attention to the reception staff on duty when we arrived on the afternoon of the 5th August, the room staff(Housekeeping) Maria , restaurant staff , Reshi, Olivia , Sara and Joshua whom ensured that food was served and cleared with quiet professionalism yet were engaging and polite , showing commitment to their role which was a pleasure to observe .
It is these qualities that added to and enhanced what was a special occasion in itself
When time and our worklife allows , both of us would have little hesitation in returning.
Source: tripadvisor.co.uk
In August 2022, Ruth J said about Mercure Dunkenhalgh Hotel & Spa
Travelled as part of the coach trip, was served by Elisha for all 4 nights of our stay, really polite young lady and nothing was too much trouble. Lovely service throughout and breakfast was exceptional every morning. Thankyou for having us
Source: tripadvisor.co.uk
In August 2022, Vikki W said about Mercure Dunkenhalgh Hotel & Spa
We have thoroughly enjoyed a family stay at Mercure Dunkenhalgh Hotel & Spa Blackburn for the past week.
James, the Server in the bar, has been fantastic! Always going out of his way to be attentive and nothing was too much trouble. Considering the number of faces that pass him each day, he always remembered our favourite drinks, was cheerful and always keen to know how our day had been.
Mercure, you’ve got a rare one with James - his customer service is exceptional.
I also enjoyed a wonderful body massage from Ella in the spa. Very relaxing and would highly recommend treating yourself.
Some areas of the hotel are a little tired, but overall the place is fantastic, the food very good, drinks are expensive (but where aren’t they nowadays) and the staff made our stay perfect. Thank you.
James, the Server in the bar, has been fantastic! Always going out of his way to be attentive and nothing was too much trouble. Considering the number of faces that pass him each day, he always remembered our favourite drinks, was cheerful and always keen to know how our day had been.
Mercure, you’ve got a rare one with James - his customer service is exceptional.
I also enjoyed a wonderful body massage from Ella in the spa. Very relaxing and would highly recommend treating yourself.
Some areas of the hotel are a little tired, but overall the place is fantastic, the food very good, drinks are expensive (but where aren’t they nowadays) and the staff made our stay perfect. Thank you.
Source: tripadvisor.co.uk
In August 2022, ChrisnMick L said about Mercure Dunkenhalgh Hotel & Spa
Plus points:
Very friendly and welcoming staff, spacious rooms with big bathroom, good breakfast and swimming/ gym facilities.
Good value
Cons: damp patch in corner of room, paid parking (normall), ev point was out of order and had been for some time.
Very friendly and welcoming staff, spacious rooms with big bathroom, good breakfast and swimming/ gym facilities.
Good value
Cons: damp patch in corner of room, paid parking (normall), ev point was out of order and had been for some time.
Source: tripadvisor.co.uk
In August 2022, ClareP said about Mercure Dunkenhalgh Hotel & Spa
We just had a night at this hotel. The hotel itself is lovely to look at, it coped well with the very warm weather, the pool was lovely! We appreciated how friendly the staff were on arrival, the selected us as “guest of the day” which meant we got a few extras! This was so lovely and made us feel well looked after! We hope to return to this hotel in the future! Thanks
Source: tripadvisor.co.uk
In August 2022, Katie S said about Mercure Dunkenhalgh Hotel & Spa
Having stayed here before, we knew what to expect with our stay and are familiar with the impressive building and the friendly, accommodating nature of the staff.
This visit was no different.
The family room booked felt wasted as we use the hotel as a base of operations when visiting family in the area and it was bigger and more luxurious than when we stayed last year. Immaculately clean and refreshed on our second day too.
Amy on Reception went above and beyond for our daughter and was a true delight to chat to. We mentioned that last year our daughter had received an activity pack in the room and we wondered whether there were any spare that we could enjoy. Amy said that unfortunately it was a trial with the activity packs and they weren’t available, but that if we returned after our dinner, she would see what she could find. Upon our return, Amy had kindly found and printed off a Treasure Hunt which asked interesting questions about facts about the hotel and a little history too. She had also found a small window decoration for her to paint. So thoughtful and kind. We were then walking around the grounds seeking the answers to the Treasure Hunt and Amy kindly showed us the Portrait Room and gave us a little history about the building and the families that have owned it. The following day our daughter returned her completed Treasure Hunt to Amy who in return, gave her a colouring book. Such a lovely token and we were very grateful. Amy is a true credit to the hotel and an absolute ray of sunshine.
One of the members of the food and beverage team that we remembered from our last stay was Sara, who is very friendly and always takes the time to talk to each and every guest and gives professional, yet personal service. She kindly recommended a few local national parks which are worth a visit. She was working both evenings of our stay with James, who was also welcoming and remembered our order from the evening before. A delightful duo and again, just so friendly!
A final mention to the lovely team in the leisure centre. We enjoyed a swim on both mornings and on the second morning, our Nan thought she had lost her purse in the changing rooms. They were so kind to her and went out of their way to help her. She ended up finding the purse “somewhere safe” in her bedroom and felt quite silly, but we were very thankful for the team for taking the time to assist her.
Thank you to all the team; it has been yet another fantastic stay and we look forward to our next visit.
Best,
Katie, Pete and Gracie
This visit was no different.
The family room booked felt wasted as we use the hotel as a base of operations when visiting family in the area and it was bigger and more luxurious than when we stayed last year. Immaculately clean and refreshed on our second day too.
Amy on Reception went above and beyond for our daughter and was a true delight to chat to. We mentioned that last year our daughter had received an activity pack in the room and we wondered whether there were any spare that we could enjoy. Amy said that unfortunately it was a trial with the activity packs and they weren’t available, but that if we returned after our dinner, she would see what she could find. Upon our return, Amy had kindly found and printed off a Treasure Hunt which asked interesting questions about facts about the hotel and a little history too. She had also found a small window decoration for her to paint. So thoughtful and kind. We were then walking around the grounds seeking the answers to the Treasure Hunt and Amy kindly showed us the Portrait Room and gave us a little history about the building and the families that have owned it. The following day our daughter returned her completed Treasure Hunt to Amy who in return, gave her a colouring book. Such a lovely token and we were very grateful. Amy is a true credit to the hotel and an absolute ray of sunshine.
One of the members of the food and beverage team that we remembered from our last stay was Sara, who is very friendly and always takes the time to talk to each and every guest and gives professional, yet personal service. She kindly recommended a few local national parks which are worth a visit. She was working both evenings of our stay with James, who was also welcoming and remembered our order from the evening before. A delightful duo and again, just so friendly!
A final mention to the lovely team in the leisure centre. We enjoyed a swim on both mornings and on the second morning, our Nan thought she had lost her purse in the changing rooms. They were so kind to her and went out of their way to help her. She ended up finding the purse “somewhere safe” in her bedroom and felt quite silly, but we were very thankful for the team for taking the time to assist her.
Thank you to all the team; it has been yet another fantastic stay and we look forward to our next visit.
Best,
Katie, Pete and Gracie
Source: tripadvisor.co.uk
In August 2022, Stephen H said about Mercure Dunkenhalgh Hotel & Spa
This is a 4 star hotel in nice, quiet grounds but easily accessed from the M65 . Service was good and the staff excellent. I would specially pick out Olivia (or Wednesday as she is sometimes known). Food and drink was good. There was a few maintenance issues but overall our room was good and spacious. The staff did particularly well in dealing with a problem family who seemed intent on causing problems and expecting to get away with packing their room with non-paying guests. I would visit again.
Source: tripadvisor.co.uk
In August 2022, David Tremlin said about Mercure Dunkenhalgh Hotel & Spa
We stayed at the Mercure on 13th August, from our very welcome coffee on arrival to our departure everything was excellent. The staff carried out all their duties efficiently and with an added smile. Despite having two functions on that evening the quality of food and service was exemplary, you should be proud of them all. Our room in the main building was also excellent, with a great bathroom. To round it off our breakfast was devine.
Source: tripadvisor.co.uk