Local Reviews
In January 2022, somewheresunny said about Mercure Dunkenhalgh Hotel & Spa
Gifted a spa break here for my Birthday. The parking charges on arrival were a little off putting but once in reception we were told there was no charge and advised to register our car Reg on the iPad. The hotel interior is showing signs of wear and tear and dated in some areas. Other areas, such as the restaurant were lovely and looked newly refurbished. The room was surprisingly very nice and again looked recently refurbished. Puzzled as to why the mattress in our room didn’t have a mattress protector on? They won’t last long without! Yet the stairs leading to the room was drab with peeling paint on the walls. The spa is basic - There’s a swimming pool and some treatment rooms, that’s it. The changing area were smelly and damp. One thing that stood out for me were the staff. They were all very welcoming & friendly. Big shout out to Joseph who served us in the bar area. He was really polite and nothing was too much trouble. Overall, you get what you pay for. It’s not a bad hotel if you get a good deal.
Source: tripadvisor.co.uk
In January 2022, 333lesleyd said about Mercure Dunkenhalgh Hotel & Spa
Perfect location out of the way but easy for getting around locally with access to good road networks. Staff very accommodating ,food excellent with a good choice for dinner and breakfast. Will stay again when in the area.
Source: tripadvisor.co.uk
In February 2022, kilgour10cowley said about Mercure Dunkenhalgh Hotel & Spa
Our only concern is that my wife wanted to have a sandwich one evening. She was informed that she could not sit in the bar and eat one, but could only obtain one on room service. We both find this hard to understand. We do not blame the staff, as presumably they were following the hotel's rules.
Source: tripadvisor.co.uk
In February 2022, donna m said about Mercure Dunkenhalgh Hotel & Spa
Just checked out of this hotel and what a fabulous stay we had. The room was a lovely size, comfy bed, iron, ironing board, fridge, hairdryer,tea etc and coffee machine, lovely bathroom huge TV.
The spa was nice and next time I come I will definitely be getting a treatment.
The food was amazing, we had the 3 course and every dish was excellent!! Compliments to the chef, breakfast was gorgeous too, all you can eat, full breakfast, cereal, fruit, buns, crossaints, fresh juice and bucks fizz.
We will definitely be going back, from checking in to being served etc, all the staff were excellent and very helpful and all very hardworking.... thank you, an excellent stay.
The spa was nice and next time I come I will definitely be getting a treatment.
The food was amazing, we had the 3 course and every dish was excellent!! Compliments to the chef, breakfast was gorgeous too, all you can eat, full breakfast, cereal, fruit, buns, crossaints, fresh juice and bucks fizz.
We will definitely be going back, from checking in to being served etc, all the staff were excellent and very helpful and all very hardworking.... thank you, an excellent stay.
Source: tripadvisor.co.uk
In February 2022, Craig F said about Mercure Dunkenhalgh Hotel & Spa
I recently went on a mystery tour with Slacks travel of Matlock. Our hotel was this one. It is an excellent hotel, they have a gym, spa etc . My room was a single room and was very nice. The restaurant and bar were great. The staff were very helpful and polite. The food was really good, particularly the buffet breakfast. I made use of the gym and found that to be as good as mainstream gyms.
Source: tripadvisor.co.uk
In February 2022, sunita r said about Mercure Dunkenhalgh Hotel & Spa
Just had the most wonderful relaxing weekend at Dunkenhalgh. The main building itself is historic and impressive. The room was large, comfortable, huge TV, tea/ coffee, nice bathroom. It felt a little cold at times and the radiators weren’t on but a small electric heater was provided in the room.
We had breakfast and dinner included. The quality of the food was exceptional. Huge compliments to the chefs working 5th and 6th Feb. Much better than I have experienced in other chain hotels. Hosting and table service was excellent – in particular, Olivia, James, Aziz and Joseph – very friendly and nothing was too much trouble.
We had a couple of treatments at the Naturel Spa. The facilities including gym and pool area are excellent. Despite working under difficult conditions following flood damage, they have maintained a lovely relaxing spa feel in the alternative rooms that are being used for treatments. Again, the staff here were incredibly friendly and welcoming.
Would have no hesitation recommending this hotel and spa. We hope to stay again.
If the grounds the hotel is located in are owned by the company, my main suggestion for improvement would be to open up the grounds and create walking trails within them.
We had breakfast and dinner included. The quality of the food was exceptional. Huge compliments to the chefs working 5th and 6th Feb. Much better than I have experienced in other chain hotels. Hosting and table service was excellent – in particular, Olivia, James, Aziz and Joseph – very friendly and nothing was too much trouble.
We had a couple of treatments at the Naturel Spa. The facilities including gym and pool area are excellent. Despite working under difficult conditions following flood damage, they have maintained a lovely relaxing spa feel in the alternative rooms that are being used for treatments. Again, the staff here were incredibly friendly and welcoming.
Would have no hesitation recommending this hotel and spa. We hope to stay again.
If the grounds the hotel is located in are owned by the company, my main suggestion for improvement would be to open up the grounds and create walking trails within them.
Source: tripadvisor.co.uk
In February 2022, Ros F said about Mercure Dunkenhalgh Hotel & Spa
We were quite apprehensive about our stay here due to the mixed reviews, but we were pleasantly surprised. Staff were friendly and helpful, especially James in the restaurant. I had paid for a superior room and emailed ahead to request a quiet room. The room was clean, beds comfortable and robes provided. Unfortunately the room had previously been an a joining room, door just boarded up and we could hear everything from the adjacent room. At 3am I was forced to go and knock on their door to ask for some peace. There were no staff on reception, but luckily the guests were very apologetic and everything went silent.
The evening meal was excellent, but breakfast dreadful, swimming pool was warm, it was a shame the spa facilities were not working but the hotel had notified us in advance of this so can’t complain about that.
The hotel and room in particular are cold. It’s an old building and has a faint smell of damp but is rather grand in many respects. For the money we paid we feel the one night stay was good value for money and would consider staying again as very conveniently located to family.
The evening meal was excellent, but breakfast dreadful, swimming pool was warm, it was a shame the spa facilities were not working but the hotel had notified us in advance of this so can’t complain about that.
The hotel and room in particular are cold. It’s an old building and has a faint smell of damp but is rather grand in many respects. For the money we paid we feel the one night stay was good value for money and would consider staying again as very conveniently located to family.
Source: tripadvisor.co.uk
In February 2022, Naomi A said about Mercure Dunkenhalgh Hotel & Spa
Had a lovely evening meal all thanks to the sever Shailesh he was very helpful and made our evening extra special. He is the most friendly member of staff at the whole hotel. Thank you.
Hotel spa staff also very friendly.
Hotel spa staff also very friendly.
Source: tripadvisor.co.uk
In February 2022, Elise H said about Mercure Dunkenhalgh Hotel & Spa
Me and my boyfriend visited the dunkenhalgh hotel for a Valentine’s and birthday getaway for 2 nights, we were made very welcome and comfortable. In the restaurant chris, olivia, Ellena and Sara (the restaurant supervisor) all helped to make our Valentine’s night special and my boyfriends birthday even better, to finish our final night James worked on the bar to make some gorgeous cocktails whilst providing amazing customer service and a few laughs on the way… will definitely be visiting again
Source: tripadvisor.co.uk
In February 2022, Julie G said about Mercure Dunkenhalgh Hotel & Spa
Stayed here for Valentines night, bed and breakfast. Check in was great, really friendly staff, fast check in. Our room was very spacious, decor and furniture nice, massive TV on the wall. Some marks on the walls etc but the room seemed very clean. the bathroom was very spacious, large shower and large bath. The shower grouting had some black spots which need attention. The bedroom had had a 'rough' paint job but overall we were very pleased with the room. The bed was large and comfortable and we slept very well. It was nice and quiet. It was a bit of hike to the restaurant and bar area from our room (403) not great if you have mobility issues.
The room had tea and coffee making facilities, iron and ironing board, robes and slippers and a decent hairdryer.
We used the gym which was ok. We also used the pool which was nice. The thermal suite was closed. We ate out at a restaurant and returned to the hotel for drinks however the bar area was full of dirty dishes were people had eaten at the bar area tables and the staff had failed to clean up so we had no choice but to sit at the only clear table by the entrance. When ordering a drink, another barman was finishing off some cocktails. He picked up the lime with tongs, put the lime on a dirty drinks tray (presuming it hadn't just been cleaned) and then grabbed the fruit with his hand and sliced it and then used the tongs to put the fruit on the edge of the cocktail glass. We thought this very unhygenic so I did not have a cocktail. We had one drink and a couple of tables were cleared of dirty dishes but nothing was wiped down so we got another drink and took it to our room as we thought it was cleaner.
We enjoyed our room and the use of the gym and spa but the bar area was a let down.
Breakfast was ok, not great in my opinion, not really scrambled eggs (were not pleasant). Tough sausage, cold, old plates. I did have some nice bacon and toast and mini coissant.
Overall, I wouldn't choose to return to this hotel to use the restaurant and bar areas.
Some areas of the hotel clearly need attention i.e. peeling paint etc.
The room had tea and coffee making facilities, iron and ironing board, robes and slippers and a decent hairdryer.
We used the gym which was ok. We also used the pool which was nice. The thermal suite was closed. We ate out at a restaurant and returned to the hotel for drinks however the bar area was full of dirty dishes were people had eaten at the bar area tables and the staff had failed to clean up so we had no choice but to sit at the only clear table by the entrance. When ordering a drink, another barman was finishing off some cocktails. He picked up the lime with tongs, put the lime on a dirty drinks tray (presuming it hadn't just been cleaned) and then grabbed the fruit with his hand and sliced it and then used the tongs to put the fruit on the edge of the cocktail glass. We thought this very unhygenic so I did not have a cocktail. We had one drink and a couple of tables were cleared of dirty dishes but nothing was wiped down so we got another drink and took it to our room as we thought it was cleaner.
We enjoyed our room and the use of the gym and spa but the bar area was a let down.
Breakfast was ok, not great in my opinion, not really scrambled eggs (were not pleasant). Tough sausage, cold, old plates. I did have some nice bacon and toast and mini coissant.
Overall, I wouldn't choose to return to this hotel to use the restaurant and bar areas.
Some areas of the hotel clearly need attention i.e. peeling paint etc.
Source: tripadvisor.co.uk