Local Reviews
In October 2021, Julie O said about Mercure Dunkenhalgh Hotel & Spa
Had spa treatments the staff where wonderful and helpful .couldn’t use the Steam room , sauna as the roof had collapsed. They let us know before but we still went ahead. They offered us an extra treatment then we had afternoon tea , Loved the whole experience
Source: tripadvisor.co.uk
In October 2021, Dave F said about Mercure Dunkenhalgh Hotel & Spa
For us this is a perfect location for an overnight stay enroute to the lakes very peaceful good food and above all excellent staff.
The rooms are warm and clean this was our second visit and another already booked for next month.
The rooms are warm and clean this was our second visit and another already booked for next month.
Source: tripadvisor.co.uk
In October 2021, q h said about Mercure Dunkenhalgh Hotel & Spa
Stayed here for the second visit got upgraded to a suite.all staff great very attentive special mention to emylyn from the restaurant really talkative and always there for your needs.can’t comment on evening meal only had breakfast there,adequate breakfast.shame the sauna and steam still out of action but added bonus used the gym.would highly recommend to anyone wanting to stay there
Source: tripadvisor.co.uk
In October 2021, Paul D said about Mercure Dunkenhalgh Hotel & Spa
Firstly :- great value for £83 B&B 👍bedroom big modern and comfortable . Nice modern bar and dining room easy check in and parking . Building needs modernisation ( in progress i think ) . Restaurant menu very limited and not befitting of a hotel of it's size and stature , but what we had was acceptable but nothing special . Although good service from the staff especially Kyle who was young,enthusiastic and polite . Breakfast was standard fayre too . Overall satisfied especially for the price , would love a re-visit if and when the hotel's had a full refurbishment . Didn't get chance to use the spa facilities.
Source: tripadvisor.co.uk
In October 2021, Miranda said about Mercure Dunkenhalgh Hotel & Spa
The building is run down and needs a lick of paint and fixing in some places.
The staff are not very friendly and barely smiled at me during my stay, both front of house and at the Leisure centre which was a shame because this is the second time I’ve booked to stay in the last 2 months and plan to stay in the future but not for the service, but for the nice rooms and location….Nor was I asked how my stay was at checkout. It just feels as though the staff do not really care about hotel guests. Not a huge deal but good and friendly customer service checking in and out at the very least goes a long way!
At the moment, the Sauna and Steam facilities are not available which is a shame.
Room service didn’t leave any robes and slippers in my room this time either.
On the plus side, the rooms and facilities within the rooms are lovely! Very modern, stylish and comfy! The rooms are good value for money and are clean!
Check out is later than some other hotels which is nice too. Also, the pool and Jacuzzi were nice and warm!
The staff are not very friendly and barely smiled at me during my stay, both front of house and at the Leisure centre which was a shame because this is the second time I’ve booked to stay in the last 2 months and plan to stay in the future but not for the service, but for the nice rooms and location….Nor was I asked how my stay was at checkout. It just feels as though the staff do not really care about hotel guests. Not a huge deal but good and friendly customer service checking in and out at the very least goes a long way!
At the moment, the Sauna and Steam facilities are not available which is a shame.
Room service didn’t leave any robes and slippers in my room this time either.
On the plus side, the rooms and facilities within the rooms are lovely! Very modern, stylish and comfy! The rooms are good value for money and are clean!
Check out is later than some other hotels which is nice too. Also, the pool and Jacuzzi were nice and warm!
Source: tripadvisor.co.uk
In October 2021, Anne D said about Mercure Dunkenhalgh Hotel & Spa
Hotel was very easy to reach from the motorway. Impressive looking building although it looked in need of some TLC. Checkin was weird with the receptionist not really engaged and not acknowledging my loyalty. Room was a good size and very nice as was the bathroom with a bath and good sized shower. However, there was a large cobweb on the ceiling which I can’t believe had been missed by Housekeeping. Wifi in the room was non accessible so had to go up the stairs to the hallway to get a signal, and we were in an ‘Executive’ room. I asked reception if there was a way to fix this and they said they would have maintenance look at it. After more than an hour nothing had changed I went back to reception and was told it had been reported to the providers!! This is 2021, I have never experienced such a problem in any other Accor hotel. We were supposed to stay 2 nights but I requested a check out the next morning. The receptionist said he would have to check with the manager who then appeared and agreed to the early checkout with no other dialogue. As an Accor member I had booked the room on the Accor website and paid just over 100 pounds for bed and breakfast. I did some googling and found a 3rd party website offering Dinner, Bed and Breakfast for 2 for 110 pounds. This explained why the hotel was so busy and why the dining room was fully booked for dinner. The management are clearly not interested in loyal Accor members which is disappointing. It was also rather disturbing that hardly anyone was wearing masks or using sanitiser at breakfast. Bar and dining room both looked nice but overall this experience fell way beyond my expectations of Accor hotels.
Source: tripadvisor.co.uk
In November 2021, kenwebb32 said about Mercure Dunkenhalgh Hotel & Spa
Food great , breakfast for gluten free not good ,rectified by refund
The room was cold and uninviting
The door was dangerous needs health and safety to look at it , there was no room service, poor service
The room was cold and uninviting
The door was dangerous needs health and safety to look at it , there was no room service, poor service
Source: tripadvisor.co.uk
In November 2021, Kate V said about Mercure Dunkenhalgh Hotel & Spa
My husband and I came for a couples spa break, having treatments and a swim, and then dinner and a night's stay in the hotel. Everything has been excellent - cannot recommend the treatments enough, we both had a facial and a back massage and it was all executed flawlessly. Very professional treatments with luxurious products. The spa staff were wonderful, friendly and very skilled. The swimming pool was great for a quick swim and the staff in the leisure area were all very attentive, making sure we had everything we needed.
The hotel looks like it might have recently been renovated because the dining area and bar are gorgeous - stunning colour scheme and pops of modern design which actually made me stop in surprise when we walked past it the first time. The dining staff were again very pleasant and attentive and the food was delicious - husband had the steak and I had the fish and both dishes were really satisfying, good portion sizes and literally no complaints.
Most wonderful part of our stay was probably our room - it was absolutely huge, beautifully decorated/furnished with an enormous TV. It was more like a suite than a room. The bed was huge as well and really comfy.
All in all I would definitely recommend this place, we will be coming back to repeat the experience for sure.
The hotel looks like it might have recently been renovated because the dining area and bar are gorgeous - stunning colour scheme and pops of modern design which actually made me stop in surprise when we walked past it the first time. The dining staff were again very pleasant and attentive and the food was delicious - husband had the steak and I had the fish and both dishes were really satisfying, good portion sizes and literally no complaints.
Most wonderful part of our stay was probably our room - it was absolutely huge, beautifully decorated/furnished with an enormous TV. It was more like a suite than a room. The bed was huge as well and really comfy.
All in all I would definitely recommend this place, we will be coming back to repeat the experience for sure.
Source: tripadvisor.co.uk
In November 2021, Sherpa275522 said about Mercure Dunkenhalgh Hotel & Spa
We arrived at the hotel 2 hours later than check in because there had been an incident on the M65. However, on arrival the receptionist was so friendly & helpful that we soon felt in the chill out mode. She also said if we needed any extras ie tea, coffee or tea or toiletries, we could contact reception 24 hours.
Our room was in the executive wing & was bright, clean & spacious & was lovely & warm. The room also had a table & 2 comfy armchairs, which made it feel more like a suite.
The restaurant & bar areas were both welcoming, both by the decor & the staff.
We ate in the restaurant both evenings of our stay & found the food to be extremely good & although there was no cheese on the dessert menu, when i explained that I was diabetic, the staff ensured I had a cheese plate complete with biscuits & fruit..
Breakfast was a buffet style continental, with the hot food being served by staff at the hot counter. Food was both plentiful & tasty & once again staff were on hand to provide assistance ie exra tea, coffee etc
All the staff from reception, dining, bar & cleaning staff were welcoming & friendly, whilst maintaining a professional approach.
Although the sauna & steam rooms were not in operation in the spa, due to a leak, this did not spoil our break.
In fact I will be returning with my friend in January for her 'special birthday;.
Can't wait to come back again. Thank you Mercure, Clayton le Woods!!
Our room was in the executive wing & was bright, clean & spacious & was lovely & warm. The room also had a table & 2 comfy armchairs, which made it feel more like a suite.
The restaurant & bar areas were both welcoming, both by the decor & the staff.
We ate in the restaurant both evenings of our stay & found the food to be extremely good & although there was no cheese on the dessert menu, when i explained that I was diabetic, the staff ensured I had a cheese plate complete with biscuits & fruit..
Breakfast was a buffet style continental, with the hot food being served by staff at the hot counter. Food was both plentiful & tasty & once again staff were on hand to provide assistance ie exra tea, coffee etc
All the staff from reception, dining, bar & cleaning staff were welcoming & friendly, whilst maintaining a professional approach.
Although the sauna & steam rooms were not in operation in the spa, due to a leak, this did not spoil our break.
In fact I will be returning with my friend in January for her 'special birthday;.
Can't wait to come back again. Thank you Mercure, Clayton le Woods!!
Source: tripadvisor.co.uk
In November 2021, Geoff P said about Mercure Dunkenhalgh Hotel & Spa
Spent one Friday night at the Mercure ahead of our son's wedding. Expected better, frankly from the pictures and four-star status of this hotel, although there was not really much to complain about. Room was fine, parking good, the restaurant food was adequate at best, I thought, and that included the breakfast. Amazing old building gone to seed a bit, lots of damp patches and long chilly corridors. Safe enough, but not quite the experience I was led to expect. Staff were pleasant and helpful.
Source: tripadvisor.co.uk