Local Reviews
In September 2013, menubuster said about Mercure Bolton Georgian House Hotel
Check in was quick, friendly and efficient, restaurant was busy but service was quick and tables were quickly cleared.
Good choice of breakfast dishes, starters and hot food.
Bedroom and bathroom were clean and the room temperature was comfortable.
The area to the rear of the hotel can be noisy if there is a function on, e.g. wedding.
Good choice of breakfast dishes, starters and hot food.
Bedroom and bathroom were clean and the room temperature was comfortable.
The area to the rear of the hotel can be noisy if there is a function on, e.g. wedding.
Source: tripadvisor.co.uk
In September 2013, 64Malcolm said about Mercure Bolton Georgian House Hotel
This clean, well run hotel proved to be a good choice for an overnight stay. The big plus point was the fact that all staff that we came into contact with, whether via e-mail or in person were friendly, welcoming, helpful, polite and considerate. Our room was fine, as was the standard of breakfast. The only disappointment, as in so many hotels, was the postage stamp sized duvets. It is not clear how a large person is expected to enjoy a comfortable nights sleep under one of these items. Overall though - many thanks to the people who work here, a good team.
Source: tripadvisor.co.uk
In October 2013, deligurl said about Mercure Bolton Georgian House Hotel
We booked for daughters 4 th birthday and it was great the duty manager Chris billing could not do enough he got the chocolate ready for the fountain made sure all the food was kept cool when we came back for the party itself Chris had done the pinnate that we couldn't do and they kept coming checking to see everything was ok at the end I asked for bin bags for the rubbish but Chris said leave to us we will clear everything the hotel was lovely and staff great thank you for a lovely day x
Source: tripadvisor.co.uk
In October 2013, wbpian said about Mercure Bolton Georgian House Hotel
Recently spent 1 night here over a weekend. We were very impressed with this hotel, the staff were friendly and efficient and the public areas were nicely presented.
We had a room on the second floor, and found it to be spacious, well appointed and spotlessly clean.
A special mention should go to the restaurant, we ate an evening meal and highly impressed with the quality of the food and brilliant service. The breakfast was also good, with a good selection available on the buffet.
We look forward to staying here again, hopefully very soon
We had a room on the second floor, and found it to be spacious, well appointed and spotlessly clean.
A special mention should go to the restaurant, we ate an evening meal and highly impressed with the quality of the food and brilliant service. The breakfast was also good, with a good selection available on the buffet.
We look forward to staying here again, hopefully very soon
Source: tripadvisor.co.uk
In October 2013, Stu552013 said about Mercure Bolton Georgian House Hotel
Stayed here for 3 nights in September for a short break. This could be a good hotel but it was seriously let down by the staff. Many of the people we came into contact with (when you could find them) either lacked knowledge of the hotel or were not trained for hotel work. The quality of food in the restaurant saved our stay.
The problems started with reception. There is never anyone at the desk and there is no contact bell. The only option is to shout 'hello' and someone might appear from round the back. We were told we had a view of the hills but when we got to the room it had a view of a roof. (staff knowledge lacking here). They did swap us to another room straight away. In that room the safe was broken and we had to get someone to fix it. Reception staff did not give us ANY information, such as directions to the room or breakfast times etc
The room itself was good but the safe did not work and we found blood spots on the bathroom floor and room carpet. TV channels were not as listed on the screen. There was no info in the room about leisure centre arrangements.
We were not told that we had to take the room towels to the pool (we had to ask). We were promised extra towels but they never turned up.
The leisure centre reception was abysmal. There are some 50 lockers which need a padlock (free from reception) to secure them. When we asked for a lock we were told "they are all out". There was about 6 people in the pool! When we said what do we do the receptionist just shrugged her shoulders in a disinterested manner! After we stared at her for a while she offered a key for a miniature valuables locker. In addition' there was no toilet paper in one of the female toilets, water cooler did not work. Jacuzzi broken and apparently has been for some time. The pool itself was very good.
Staff training was an issue in the restaurant too. We had an excellent meal, so good that we decided to eat there again (via room service this time) on another night. Restaurant service was poor. There were 3 couples in a restaurant that could seat perhaps 100 or more people. We ordered wine and water. The waiter rushed by and plonked the wine on the table unceremoniously, said something like "your wine" and headed off. No offer to open it, check if it was the right one etc. OK it has a screw top, but it would be nice to have a bit of ceremony with the service. We had to call the waiter back then to ask for water glasses. The food however was excellent - my compliments to the chef. At breakfast, a special mention for excellent service to Lydia who was very attentive and friendly.
Don't expect to get back into your room if you go out! On the second day and third day the keycards stopped working. Reception just shrugged and said "they keep doing that". Perhaps the problem should be fixed?
I ordered coffee in the bar, the menu said served with handmade shortbread. We didn't get the biscuit. When I asked we were told that they hadn't had any for a while but the waitress said "but I've brought some in myself. She returned with chocolate digestives. A special mention here for Irene in the bar but what sort of management leaves the bar staff to provide things that the hotel should be doing.
It is a shame because the hotel has all the facilities but it needs the staff to be more knowledgeable and better trained. It was a bit reminiscent of Fawlty Towers unfortunately. Would I return, probably not.
The problems started with reception. There is never anyone at the desk and there is no contact bell. The only option is to shout 'hello' and someone might appear from round the back. We were told we had a view of the hills but when we got to the room it had a view of a roof. (staff knowledge lacking here). They did swap us to another room straight away. In that room the safe was broken and we had to get someone to fix it. Reception staff did not give us ANY information, such as directions to the room or breakfast times etc
The room itself was good but the safe did not work and we found blood spots on the bathroom floor and room carpet. TV channels were not as listed on the screen. There was no info in the room about leisure centre arrangements.
We were not told that we had to take the room towels to the pool (we had to ask). We were promised extra towels but they never turned up.
The leisure centre reception was abysmal. There are some 50 lockers which need a padlock (free from reception) to secure them. When we asked for a lock we were told "they are all out". There was about 6 people in the pool! When we said what do we do the receptionist just shrugged her shoulders in a disinterested manner! After we stared at her for a while she offered a key for a miniature valuables locker. In addition' there was no toilet paper in one of the female toilets, water cooler did not work. Jacuzzi broken and apparently has been for some time. The pool itself was very good.
Staff training was an issue in the restaurant too. We had an excellent meal, so good that we decided to eat there again (via room service this time) on another night. Restaurant service was poor. There were 3 couples in a restaurant that could seat perhaps 100 or more people. We ordered wine and water. The waiter rushed by and plonked the wine on the table unceremoniously, said something like "your wine" and headed off. No offer to open it, check if it was the right one etc. OK it has a screw top, but it would be nice to have a bit of ceremony with the service. We had to call the waiter back then to ask for water glasses. The food however was excellent - my compliments to the chef. At breakfast, a special mention for excellent service to Lydia who was very attentive and friendly.
Don't expect to get back into your room if you go out! On the second day and third day the keycards stopped working. Reception just shrugged and said "they keep doing that". Perhaps the problem should be fixed?
I ordered coffee in the bar, the menu said served with handmade shortbread. We didn't get the biscuit. When I asked we were told that they hadn't had any for a while but the waitress said "but I've brought some in myself. She returned with chocolate digestives. A special mention here for Irene in the bar but what sort of management leaves the bar staff to provide things that the hotel should be doing.
It is a shame because the hotel has all the facilities but it needs the staff to be more knowledgeable and better trained. It was a bit reminiscent of Fawlty Towers unfortunately. Would I return, probably not.
Source: tripadvisor.co.uk
In October 2013, Roceva said about Mercure Bolton Georgian House Hotel
We had been booked at the Mercure Last Drop, however on Arrival they had overbooked themselves and after a bit of negotiation we were relocated to here. Whilst not the swankiest rooms in the world we had a great stay. Extra special praise should go the lady (duty manager?) on duty that night who provided truly exceptional customer service. Nothing was too much trouble as she sorted out our party of 8, gave us a private room to eat in, and even decorated it herself for us. She totally rescued the day! The food was much better than expected, and beds comfortable.
It was Saturday 12th October we stayed - management please take note - you have a star employee here!
It was Saturday 12th October we stayed - management please take note - you have a star employee here!
Source: tripadvisor.co.uk
In October 2013, Alan T said about Mercure Bolton Georgian House Hotel
Stayed here for a weekend in October. The hotel is well located for most Lancashire towns also Blackpool, Manchester and Liverpool.
Close to the Reebok Stadium with shopping outlets, restaurants and fuel.
The hotel is a good standard with plenty of parking but a little remote. There are 2 real ale pubs within 10 minutes walking distance both do food.
The hotel rooms are well appionted with tea making facilities and tv although our tv had a poor picture quality.
If you get a rear view room you get to look over Rivington Pike aerial and the pennines it sits on assuming your window isn't covered in condensation like ours!
The breakfast buffet is very nice but the breakfast room was absolutely baking hot and airless. On both mornings the fruit juice jugs were empty where they had not been kept topped up. Amazingly the toaster actually toasts the bread turning it completly from white to golden toast.
Like any hotel the bar prices are steep and there is no real ale so better to do your drinking in the local pubs.
Would consider going back as it is located close to where relatives live.
Close to the Reebok Stadium with shopping outlets, restaurants and fuel.
The hotel is a good standard with plenty of parking but a little remote. There are 2 real ale pubs within 10 minutes walking distance both do food.
The hotel rooms are well appionted with tea making facilities and tv although our tv had a poor picture quality.
If you get a rear view room you get to look over Rivington Pike aerial and the pennines it sits on assuming your window isn't covered in condensation like ours!
The breakfast buffet is very nice but the breakfast room was absolutely baking hot and airless. On both mornings the fruit juice jugs were empty where they had not been kept topped up. Amazingly the toaster actually toasts the bread turning it completly from white to golden toast.
Like any hotel the bar prices are steep and there is no real ale so better to do your drinking in the local pubs.
Would consider going back as it is located close to where relatives live.
Source: tripadvisor.co.uk
In October 2013, MySuitcase said about Mercure Bolton Georgian House Hotel
Stayed here in early October due to a book out from De Vere Whites down the road.
A basic hotel with decent amenities although does look to offer value with inclusions such as complimentary wifi and use of leisure facilities. on-site.
Evening meal was surprisingly good considering the 3* rating of the hotel. Staff were pleasant although sometimes missing in action from the reception area and restaurant. Breakfast did not reach the same standards as the evening meal in terms of quality or choice.
A basic hotel with decent amenities although does look to offer value with inclusions such as complimentary wifi and use of leisure facilities. on-site.
Evening meal was surprisingly good considering the 3* rating of the hotel. Staff were pleasant although sometimes missing in action from the reception area and restaurant. Breakfast did not reach the same standards as the evening meal in terms of quality or choice.
Source: tripadvisor.co.uk
In October 2013, nicola a said about Mercure Bolton Georgian House Hotel
We got married 22nd June of this year. To the run up to the wedding the staff especially Sue Thornley was really helpfully. On the day of the wedding Carl was managing are day he did an excellent job he made everything run so smooth he made us feel special. are wedding breakfast was first class the bedroom was very comfortable and loads of room. I would recommend to anyone who is wanting to get married in the hotel as you won,t be disappointed. We would like to thank all the staff for all they hard work especially Sue and Carl who made are day memorable.
Thank from Mr and Mrs Armstrong.
Thank from Mr and Mrs Armstrong.
Source: tripadvisor.co.uk
In October 2013, BarryLinconshire said about Mercure Bolton Georgian House Hotel
Stayed now twice at this hotel and very satisfied. The staff are brilliant; very friendly and helpful.
The rooms are of good size and extremely clean and comfortable. The bed was very comfortable and so had a good nights sleep after a long drive and a day at work.
First night i dined out, but had the breakfast which was very good with a selection of basically everything available. I'm staying at the hotel for the second time in two weeks whilst I write this review, and this time the room is enormous and extremely clean and comfortable, with the staff again very friendly and helpful.
Will definitely be coming back when next in the area.
The rooms are of good size and extremely clean and comfortable. The bed was very comfortable and so had a good nights sleep after a long drive and a day at work.
First night i dined out, but had the breakfast which was very good with a selection of basically everything available. I'm staying at the hotel for the second time in two weeks whilst I write this review, and this time the room is enormous and extremely clean and comfortable, with the staff again very friendly and helpful.
Will definitely be coming back when next in the area.
Source: tripadvisor.co.uk