Local Reviews
In April 2024, janicemorton said about The Last Drop Village Hotel & Spa
Staff incredible very friendly food amazing beds extremely comfortable very good nights sleep spa treatments by Lydia amazing
Source: tripadvisor.co.uk
In April 2024, bbates58 said about The Last Drop Village Hotel & Spa
I booked a classic room and was put in an outside cottage room after querying a discrepancy with my total booking price. I’m unsure if I would visit again.
Source: tripadvisor.co.uk
In April 2024, rezde1 said about The Last Drop Village Hotel & Spa
My cousin and I had our second annual trip to the last drop hotel and spa. We have booked again for next year.
Excellent points:
Every single member of staff are brilliant. Friendly, fun and cannot do enough to help.
All of our food was brilliant. Every meal was really tasty. Enjoyed every bite.
We had some lovely treatments at the spa. Again, the staff were lovely and very good at their job. We came out of our treatment floating.
Good points:
The thermal pool was great. It was a little cooler than last year but still nice.
Not so good points:
we stayed in room 78 which was a Cottage Executive Double. This was the room we were in last year, 2022.
It was in need of a freshen up back then. It really needs it now. We had to clean the radiator and wall when we arrived. It was covered in spilled coffee. One of the bedside lamps was completely broken.
The carpet really needs changing. It’s not the cleanest.
On balance, the room is not a deal breaker. Because of the amazing staff, food, spa and attached pottery, we have booked for next year already. We have requested room 80 which looks much nicer. Fingers crossed.
Thank you for having us. See you next year.
Excellent points:
Every single member of staff are brilliant. Friendly, fun and cannot do enough to help.
All of our food was brilliant. Every meal was really tasty. Enjoyed every bite.
We had some lovely treatments at the spa. Again, the staff were lovely and very good at their job. We came out of our treatment floating.
Good points:
The thermal pool was great. It was a little cooler than last year but still nice.
Not so good points:
we stayed in room 78 which was a Cottage Executive Double. This was the room we were in last year, 2022.
It was in need of a freshen up back then. It really needs it now. We had to clean the radiator and wall when we arrived. It was covered in spilled coffee. One of the bedside lamps was completely broken.
The carpet really needs changing. It’s not the cleanest.
On balance, the room is not a deal breaker. Because of the amazing staff, food, spa and attached pottery, we have booked for next year already. We have requested room 80 which looks much nicer. Fingers crossed.
Thank you for having us. See you next year.
Source: tripadvisor.co.uk
In April 2024, Jack M said about The Last Drop Village Hotel & Spa
Not brilliant but not great.
Room wasn’t cleaned to high standards, food average. Spa was the saving grace.
Room wasn’t cleaned to high standards, food average. Spa was the saving grace.
Source: tripadvisor.co.uk
In May 2024, Vicky8762024 said about The Last Drop Village Hotel & Spa
Lovely place, hotel facilities are nice, spa treatments are amazing and the spa itself is nice enough. Food in the courtyard restaurant is delicious and goldilocks portion sizes (not too big, not too small). Overall nice night away and not badly priced. Just need to ease up on the quantity of automated emails they send to the customers in the run up to their visit. (15 in one week!)
Source: tripadvisor.co.uk
In May 2024, Unclebob007 said about The Last Drop Village Hotel & Spa
Stayed in room 16 - avoid if you want a decent sleep, as it is adjacent to the vent from the kitchen that comes on a stupid o’clock in the morning.
Cobwebs hanging from ceiling, shower sealant had mould, WiFi in the room was really patchy. No sound on BBC1 HD on the TV. Radiator cover hanging off one end.
Breakfast OK, but really no better than Premier Inn, which is much less. That said they started serving at 6.30 which is really useful.
Hotel is looking tried in some public areas and needs money spent on it.
Cobwebs hanging from ceiling, shower sealant had mould, WiFi in the room was really patchy. No sound on BBC1 HD on the TV. Radiator cover hanging off one end.
Breakfast OK, but really no better than Premier Inn, which is much less. That said they started serving at 6.30 which is really useful.
Hotel is looking tried in some public areas and needs money spent on it.
Source: tripadvisor.co.uk
In May 2024, MrsLesleyR-J said about The Last Drop Village Hotel & Spa
Ny complaint to the hotel sums up our stay.
I received an email asking me to add a card to my account should I want to order any additional extras during my stay, which I did.
Upon check in this was verified that the card was on the account and extras wouold be charged to the room.
The room was not ready for us at check-in approximately 2pm, and we were asked to take a seat in the bar area to wait.
Whilst we waited we asked the staff if they would give a menu to us, and on the second time of asking the menu came, and I was advised to order at the bar.
I went to order and put on my account and was advised no you have to pay at the bar which was fine and I did.
We checked into our room and went for the spar treatments, at the spa it was really enjoyable and we were able to enjoy the afternoon, although the time had to be separate due to staff sickness, which was no fault of the hotel.
We came down for the meal, the food was really good, however the service was appalling. Absolutely no interest in us, we had to ask to clear the plates, and serve our own wine. We were not treated very well at all. We had to continually ask for the wine menu, desert menu etc. Really poor service. The food however was delicious.
I asked to put the additional wine and additional charges to my room, and this was refused, saying I had to pay before leaving the restaurant.
The breakfast in the morning, again the service was really poor, we had to ask for sauces, milk etc. he cooked breakfast was very dry and overcooked, a real disappointment.
I lost an earring at the hotel and again, there was no urgency in taking this as an important letter, and I still have not heard back if it was found or not.
We did lodge a complaint at reception on leaving about our stay and again no-one has called me back or been in touch.
This was a very special treat for my daughter and I to spend time together and we were really disappointed in the way we were just treated like a number and not a valued guest.
I received an email asking me to add a card to my account should I want to order any additional extras during my stay, which I did.
Upon check in this was verified that the card was on the account and extras wouold be charged to the room.
The room was not ready for us at check-in approximately 2pm, and we were asked to take a seat in the bar area to wait.
Whilst we waited we asked the staff if they would give a menu to us, and on the second time of asking the menu came, and I was advised to order at the bar.
I went to order and put on my account and was advised no you have to pay at the bar which was fine and I did.
We checked into our room and went for the spar treatments, at the spa it was really enjoyable and we were able to enjoy the afternoon, although the time had to be separate due to staff sickness, which was no fault of the hotel.
We came down for the meal, the food was really good, however the service was appalling. Absolutely no interest in us, we had to ask to clear the plates, and serve our own wine. We were not treated very well at all. We had to continually ask for the wine menu, desert menu etc. Really poor service. The food however was delicious.
I asked to put the additional wine and additional charges to my room, and this was refused, saying I had to pay before leaving the restaurant.
The breakfast in the morning, again the service was really poor, we had to ask for sauces, milk etc. he cooked breakfast was very dry and overcooked, a real disappointment.
I lost an earring at the hotel and again, there was no urgency in taking this as an important letter, and I still have not heard back if it was found or not.
We did lodge a complaint at reception on leaving about our stay and again no-one has called me back or been in touch.
This was a very special treat for my daughter and I to spend time together and we were really disappointed in the way we were just treated like a number and not a valued guest.
Source: tripadvisor.co.uk
In May 2024, Tracey J said about The Last Drop Village Hotel & Spa
Had a two day Spring break, great deal. We thoroughly enjoyed our stay taking as much advantage of the spa facilities as possible.
The spa was good may be a little more cleaning needed and quite a lot of hosepipes around ( trip hazard) but generally good. The massage I had was very good, again the relaxation room needed an up grade.
The evening food was excellent, breakfast was okay but not of the quality of the bar and restaurant food. We had a superior room it was pleasant but maybe getting ready for a bit of a facelift. However bed very comfortable.
Staff very friendly and helpful.
The spa was good may be a little more cleaning needed and quite a lot of hosepipes around ( trip hazard) but generally good. The massage I had was very good, again the relaxation room needed an up grade.
The evening food was excellent, breakfast was okay but not of the quality of the bar and restaurant food. We had a superior room it was pleasant but maybe getting ready for a bit of a facelift. However bed very comfortable.
Staff very friendly and helpful.
Source: tripadvisor.co.uk
In May 2024, Karen S said about The Last Drop Village Hotel & Spa
Room not the best. Taps in the bathroom needed to be turned 5 to 6 times to splutter into life and then the hot tap took an age to warm.
Staff friendly and helpful.
Food lovely.
Checking-in online and booking breakfast before arrival instructions not the clearest or easiest.
Staff friendly and helpful.
Food lovely.
Checking-in online and booking breakfast before arrival instructions not the clearest or easiest.
Source: tripadvisor.co.uk
In May 2024, simon11983 said about The Last Drop Village Hotel & Spa
Great apart from food, starter was awful and breakfast was lovely apart from 10 min wait for a plate and replenished food
Source: tripadvisor.co.uk