Local Reviews
In March 2015, Helen W said about Mercure Bolton Georgian House Hotel
Having recently had a very disappointing stay at another Mercure hotel, I was hoping it was a one off. Unfortunately, I was wrong.
The welcome was friendly and the receptionist was very nice.
My advice would be not to eat here, but definitely avoid the room service.
About 45 mins after ordering a single meal, I called to ask how long it might be. Someone put the phone down on me, and miraculously my meal appeared 5 mins later.
The meat was dry and the chunky chips were soggy - I suspect it had been sat waiting to be delivered for some time.
The shower was shockingly bad as well.
However, the room was lovely and cosy and the bathroom was clean.
On check out, the receptionist had no record of the room service so couldn't charge me but it wasn't worth paying for anyway!
In addition, I wasn't asked how my stay was.
The welcome was friendly and the receptionist was very nice.
My advice would be not to eat here, but definitely avoid the room service.
About 45 mins after ordering a single meal, I called to ask how long it might be. Someone put the phone down on me, and miraculously my meal appeared 5 mins later.
The meat was dry and the chunky chips were soggy - I suspect it had been sat waiting to be delivered for some time.
The shower was shockingly bad as well.
However, the room was lovely and cosy and the bathroom was clean.
On check out, the receptionist had no record of the room service so couldn't charge me but it wasn't worth paying for anyway!
In addition, I wasn't asked how my stay was.
Source: tripadvisor.co.uk
In March 2015, debsywalker said about Mercure Bolton Georgian House Hotel
Certainly worth paying the upgrade to executive if you want good work space and a lovely refurbished room. Friendly staff and the food service was great.
I would recommend this hotel, the leisure facilities are a bonus and I enjoyed a much needed good night sleep in a comfy clean bed.
I would recommend this hotel, the leisure facilities are a bonus and I enjoyed a much needed good night sleep in a comfy clean bed.
Source: tripadvisor.co.uk
In March 2015, TheMcDs2012 said about Mercure Bolton Georgian House Hotel
I booked this hotel for the hubby and I on an £89 dinner and bottle of wine, bed and breakfast deal-a nice night away from the baby! Unfortunately not long before we were due to travel I was hospitalised with pneumonia and as our hotel date approached I was still quite unwell. I contacted Mercure to see if we could get a refund or even change the date of travel, they said no. We use Mercure 3 or 4 times a year on these deals so we were a little disappointed that they couldn't do anything for us, however not wanting to lose the money paid we decided we'd give it a go and hopefully try and enjoy a rest.
On arrival and check in we asked the receptionist Claire if we could do the privilege upgrade (we thought we might as well have a nicer room as we would be spending most of our time in it!) no upgrades were available, however Claire, on seeing that I was quite poorly, offered us a complimentary upgrade to a suite. We thought this was a very kind and lovely gesture so thank you for that Claire.
The room itself was spacious and clean. Probably the only two things that let it down slightly were the poorly flushing toilet and the lack of air-conditioning/temperature control (something the hubby and I think is a must in a modern hotel). We ended up spending the afternoon watching a film in the room (again sorted by Claire after there was a programming fault with the TV).
We attempted dinner in the restaurant on the evening. It was very quiet when we arrived and after receiving our bottle of wine, another member of staff, Isabel, could see I was quite unwell and went and got me a large jug of water to have instead. She was very attentive and so kind in looking after us (as was the other waiter but we didn't get his name I'm afraid). The food itself was really good quality, both the hubby and I thoroughly enjoyed what we had. Unfortunately the restaurant didn't have air-conditioning either and halfway through our main course I took a turn for the worse so we had to leave rather quickly. We were quite disappointed that we didn't get to finish our main meal, never mind get the chance to sample the puddings that looked fab!
Breakfast the next morning was the let down to this hotel. Very cold and limited choices (no eggs out of any kind, hash browns…) and staff were pretty non existent (other than someone came to ask us to move from the table near the window to further into the room-not what I wanted when I wasn't feeling the best…)
All in all I think we are pretty gutted about our stay here, we didn't really get to enjoy it in the way we would've liked. However I do think we will be back at some point, the hotel overall seemed really nice, we need to finish our dining room experience properly and try out the leisure facilities that we didn't even get to see never mind try out.
On arrival and check in we asked the receptionist Claire if we could do the privilege upgrade (we thought we might as well have a nicer room as we would be spending most of our time in it!) no upgrades were available, however Claire, on seeing that I was quite poorly, offered us a complimentary upgrade to a suite. We thought this was a very kind and lovely gesture so thank you for that Claire.
The room itself was spacious and clean. Probably the only two things that let it down slightly were the poorly flushing toilet and the lack of air-conditioning/temperature control (something the hubby and I think is a must in a modern hotel). We ended up spending the afternoon watching a film in the room (again sorted by Claire after there was a programming fault with the TV).
We attempted dinner in the restaurant on the evening. It was very quiet when we arrived and after receiving our bottle of wine, another member of staff, Isabel, could see I was quite unwell and went and got me a large jug of water to have instead. She was very attentive and so kind in looking after us (as was the other waiter but we didn't get his name I'm afraid). The food itself was really good quality, both the hubby and I thoroughly enjoyed what we had. Unfortunately the restaurant didn't have air-conditioning either and halfway through our main course I took a turn for the worse so we had to leave rather quickly. We were quite disappointed that we didn't get to finish our main meal, never mind get the chance to sample the puddings that looked fab!
Breakfast the next morning was the let down to this hotel. Very cold and limited choices (no eggs out of any kind, hash browns…) and staff were pretty non existent (other than someone came to ask us to move from the table near the window to further into the room-not what I wanted when I wasn't feeling the best…)
All in all I think we are pretty gutted about our stay here, we didn't really get to enjoy it in the way we would've liked. However I do think we will be back at some point, the hotel overall seemed really nice, we need to finish our dining room experience properly and try out the leisure facilities that we didn't even get to see never mind try out.
Source: tripadvisor.co.uk
In March 2015, villamartin said about Mercure Bolton Georgian House Hotel
Stayed hear to visit family, on arrival felt the receptionist was rather frosty. Not what you expect on a people facing roll. We were checked in & arrived at our room that was a good size with everything we needed. The bathroom needed some work & the toilet didn't flush properly. We had drinks before going out in the bar which was a very nice area. The following morning the breakfast staff were very friendly & efficient & served a lovely fresh breakfast. Later in the day we needed to speak to reception again & this time another person was staffing the desk but her attitude was probably worst than the the previous person. I cannot understand Management putting staff on a desk that is customer facing with no people skills. There was a Xmas party that evening & the event coordinators were so very friendly to us as we were going out for the evening, shame couldn't be said the the front of house. Other than that we had a good stay.
Source: tripadvisor.co.uk
In March 2015, Ron B said about Mercure Bolton Georgian House Hotel
Spent one night in this hotel and checkin was effortless and efficient and a warm welcome was received from the friendly staff. Restaurant staff at both dinner and breakfast were friendly and attentive and the food was excellent. Room very bright, clean and quiet. Will recommend to friends and would not hesitate to stay again. Excellent service in all areas.Thank you to all!
Source: tripadvisor.co.uk
In April 2015, LindaSA1832DH said about Mercure Bolton Georgian House Hotel
We stay for two nights at this hotel and it was a wonderful experience , Lovely staff ,huge bed , very clean and a really delicious breakfast and you could eat as much as you wanted.Would stay there again ,
Source: tripadvisor.co.uk
In April 2015, dawna4488 said about Mercure Bolton Georgian House Hotel
Very good value for money, good spacious rooms and comfortable bed, also very good level of cleanliness. Ideal location for Bolton and surrounding areas.
Friendly, helpful staff on hand.
Could include breakfast in the price though.
Friendly, helpful staff on hand.
Could include breakfast in the price though.
Source: tripadvisor.co.uk
In April 2015, Keith R said about Mercure Bolton Georgian House Hotel
My wife and I stayed ay this hotel in a classic room.
I asked at the time of booking for a quiet room,which was allocated, room 325.
For a small fee you can upgrade your room. If in doubt phone them and ask!
There is a spa and swimming pool on site.
A rather good breakfast each morning and extremely friendly and hard working staff were on duty. We will book again.
If you like a drink, you pay Hotel prices, so be aware! There are bars and pubs within five minutes drive.
I asked at the time of booking for a quiet room,which was allocated, room 325.
For a small fee you can upgrade your room. If in doubt phone them and ask!
There is a spa and swimming pool on site.
A rather good breakfast each morning and extremely friendly and hard working staff were on duty. We will book again.
If you like a drink, you pay Hotel prices, so be aware! There are bars and pubs within five minutes drive.
Source: tripadvisor.co.uk
In April 2015, blackcountry said about Mercure Bolton Georgian House Hotel
I was working in Bolton for a month, I stayed for the first week at a different hotel and chose to move to a better quality hotel for the remainder of the month. The Mercure was reasonable though for the first week I was there the toilet in the room didn't flush properly and the shower was virtually unusable despite requests at reception for these faults to be rectified. The food served was good, on an evening I generally had the fixed menu. Despite the plumbing the room was comfortable though the TV and WIFI was hit or miss which caused me some problems responding to emails. I didn't get the opportunity to use the leisure facilities. The staff were generally friendly. I would stay here again for business purposes.
Source: tripadvisor.co.uk
In April 2015, Kerri-Anne L said about Mercure Bolton Georgian House Hotel
I had my wedding here this weekend and I couldnt have wished for anything better. The service was great. The food and drink where perfect. Rooms where excellent. Comfy beds. Chris the wedding guy was fab. Made up feel so special. Thank you to all the staff at Mecure this was the best day of my life and you made it all perfect. Thank you again. MR and Mrs lodge
Source: tripadvisor.co.uk