Local Reviews
In November 2024, Lorraine C said about Mercure Dunkenhalgh Hotel & Spa
Attended and stayed over for a ball. The hotel went above and beyond our expectations. The room was fabulous we got the Bridal Suite, food and service was delicious. Absolutely nothing was too much trouble. Special shout out to Becky, Aziz and Luke x
Source: tripadvisor.co.uk
In November 2024, Greg G said about Mercure Dunkenhalgh Hotel & Spa
The grounds and building looks impressive. Room well decorated and modern. Check in easy and very friendly. However there was some issues:
As we were staying in room 64 - through the courtyard, and it was a very heavy rain at that time, we got to the room soaked, as you need to walk outside to get to your room.
The guttering system caused very loud noise from the rain through the night so our sleep wasn't comfortable.
We have used swimming pool and saunas, which were great. Warm swimming pool and spacious and efficient steam rooms, saunas.
We also went to the bar for evening and this was quite disappointment. We ordered margarita pizza with mushrooms and according to menu it suppose to have mozzarella in it. Instead it was parmeggiano, which make the pizza very salty and extremely oily. We didn't enjoy that. Will we stay again? Probably not.
As we were staying in room 64 - through the courtyard, and it was a very heavy rain at that time, we got to the room soaked, as you need to walk outside to get to your room.
The guttering system caused very loud noise from the rain through the night so our sleep wasn't comfortable.
We have used swimming pool and saunas, which were great. Warm swimming pool and spacious and efficient steam rooms, saunas.
We also went to the bar for evening and this was quite disappointment. We ordered margarita pizza with mushrooms and according to menu it suppose to have mozzarella in it. Instead it was parmeggiano, which make the pizza very salty and extremely oily. We didn't enjoy that. Will we stay again? Probably not.
Source: tripadvisor.co.uk
In November 2024, mje0123 said about Mercure Dunkenhalgh Hotel & Spa
Unfortunately the grand image was not reflected in the room I was in. It was fine for a business trip, but feels tired and unloved. The issues highlighted in the attached photos could be remedied easily, but it seems they haven't got around to it.
Source: tripadvisor.co.uk
In November 2024, bernadette v said about Mercure Dunkenhalgh Hotel & Spa
Rooms were very cozy and warm without having the heater on. Just loved the daily housekeeping staff. Very lovable and friendly. Thanks to all who made it very pleasant for our 22 day stay. You are a blessing to all.
Thank you 😊 what a pleasant stay
Thank you 😊 what a pleasant stay
Source: tripadvisor.co.uk
In November 2024, Hayley P said about Mercure Dunkenhalgh Hotel & Spa
Cannot recommend this hotel high enough for the experience I had for my 50th birthday!!
I had booked this experience through a Groupon voucher but my other friends had also use the Wowcher site.
First of all I want to see a big thank you to Becky on reception for making our check-in smooth and delightful.
We had a guy to take us to our room who was very pleasant (sorry I forget his name...but he was lovely)
When I got to my room they had given me a free upgrade and a decorated it with a 50 balloon, chocolate box and a lovely sign on the mirror.
I had 12 friends come to stay and the Spa experience is much improved from last time I came... all the steam/ sauna rooms are lovely and it was like a spa thermal journey.
The pool was just the right temperature too. Lovely and warm.
The restaurant experience was amazing... we were all able to have the two course meal option. A big mention to Nina and Sara for making even more special and putting up with our loud noise and late dining experience!
The breakfast was also lovely and lots of choice. I would definitely be rebooking. There is nothing I could fault about this hotel and I would recommend it to anyone who's planning a big gathering or a special day.
I had booked this experience through a Groupon voucher but my other friends had also use the Wowcher site.
First of all I want to see a big thank you to Becky on reception for making our check-in smooth and delightful.
We had a guy to take us to our room who was very pleasant (sorry I forget his name...but he was lovely)
When I got to my room they had given me a free upgrade and a decorated it with a 50 balloon, chocolate box and a lovely sign on the mirror.
I had 12 friends come to stay and the Spa experience is much improved from last time I came... all the steam/ sauna rooms are lovely and it was like a spa thermal journey.
The pool was just the right temperature too. Lovely and warm.
The restaurant experience was amazing... we were all able to have the two course meal option. A big mention to Nina and Sara for making even more special and putting up with our loud noise and late dining experience!
The breakfast was also lovely and lots of choice. I would definitely be rebooking. There is nothing I could fault about this hotel and I would recommend it to anyone who's planning a big gathering or a special day.
Source: tripadvisor.co.uk
In November 2024, Fallenangelaj said about Mercure Dunkenhalgh Hotel & Spa
I had another really lovely stay at the Dunkenhalgh, and although some areas of the hotel look a little rough around the edges the lovely staff more than made up for it. Everyone I encountered was pleasant and cheerful.
I would definitely stay here again, without a doubt.
I would definitely stay here again, without a doubt.
Source: tripadvisor.co.uk
In November 2024, Andrea H said about Mercure Dunkenhalgh Hotel & Spa
Beautiful hotel, the comfiest beds!
The customer service was amazing, especially from Aziz, who always seemed to be on hand and one step ahead for all of the guests. The staff on reception also were so friendly and helpful and the hotel was so beautifully decorated for Christmas
The customer service was amazing, especially from Aziz, who always seemed to be on hand and one step ahead for all of the guests. The staff on reception also were so friendly and helpful and the hotel was so beautifully decorated for Christmas
Source: tripadvisor.co.uk
In November 2024, lisa c said about Mercure Dunkenhalgh Hotel & Spa
We came on the 23rd as a night away treat for our wedding anniversary. On entering we were warmly welcomed by a lovely member of staff who got us all checked in and they upgraded our room free of charge which was a lovely surprise. The room was beautiful and the bed so so comfy ( so comfy we almost missed breakfast!!). Really nice facilities in the room and the black out curtains really are blackout curtains (another reason we almost missed breakfast).
We paid the additional £10 each for use of the spa. Unfortunately the only facilities in use were the sauna and pool as they had a water supply issue but said someone was on their way. Wad a bit sad as one of the reasons we booked was for the spa and everything it had. Around an hour or so into our afternoon then pool then had to be closed. I did really feel for the staff because it was out of their hands but they did give us a refund no questions asked because of loss of use of the facilities so can't complain at all. They were lovely about it.
The building itself is decorated for Christmas and looks absolutely stunning!
I can't comment really on the food as we ate out that evening.
But spent a wonderful peaceful night just chilling in the room which a few drinks and it was bliss.
Morning was a mad dash as I looked at the clock and it was 10.30! Went down to breakfast to be greeted by the restaurant manager who is an absolute joy. Really funny man who only told us off a little bit ( all in jest). Breakfast was beautiful, quality food and lots of choice.
The only issue we had was parking when we came back from dinner, if the hotel is going to accommodate a huge convention/function as it was doing that night, and have other guests then there needs to be more parking facilities. We had to just park where we could, we weren't blocking anyone on but it wasn't a space so to speak. The next day we had a big no parking warning stuck on the dashboard:/, but there was literally no where to go. As I said, we weren't blocking anyone and not unsafe so it was a bit unnecessary.
Aside from that though we had a wonderful time and will absolutely be coming back again ( hopefully the spa will be fully functioning next time). Thanks again for a lovely staff!
We paid the additional £10 each for use of the spa. Unfortunately the only facilities in use were the sauna and pool as they had a water supply issue but said someone was on their way. Wad a bit sad as one of the reasons we booked was for the spa and everything it had. Around an hour or so into our afternoon then pool then had to be closed. I did really feel for the staff because it was out of their hands but they did give us a refund no questions asked because of loss of use of the facilities so can't complain at all. They were lovely about it.
The building itself is decorated for Christmas and looks absolutely stunning!
I can't comment really on the food as we ate out that evening.
But spent a wonderful peaceful night just chilling in the room which a few drinks and it was bliss.
Morning was a mad dash as I looked at the clock and it was 10.30! Went down to breakfast to be greeted by the restaurant manager who is an absolute joy. Really funny man who only told us off a little bit ( all in jest). Breakfast was beautiful, quality food and lots of choice.
The only issue we had was parking when we came back from dinner, if the hotel is going to accommodate a huge convention/function as it was doing that night, and have other guests then there needs to be more parking facilities. We had to just park where we could, we weren't blocking anyone on but it wasn't a space so to speak. The next day we had a big no parking warning stuck on the dashboard:/, but there was literally no where to go. As I said, we weren't blocking anyone and not unsafe so it was a bit unnecessary.
Aside from that though we had a wonderful time and will absolutely be coming back again ( hopefully the spa will be fully functioning next time). Thanks again for a lovely staff!
Source: tripadvisor.co.uk
In November 2024, Geoff R said about Mercure Dunkenhalgh Hotel & Spa
We've started at this hotel several times and expect a comfortable quality stay.
Checked in late evening and quite tired from a busy family day. The two reception staff were especially sympathetic and really went above and beyond. Special mention to Sam and Pierce. The hotel was very busy but in no way did that disturb us.
Well done to the Dunkenhalgh family team!
Checked in late evening and quite tired from a busy family day. The two reception staff were especially sympathetic and really went above and beyond. Special mention to Sam and Pierce. The hotel was very busy but in no way did that disturb us.
Well done to the Dunkenhalgh family team!
Source: tripadvisor.co.uk
In November 2024, Graham B said about Mercure Dunkenhalgh Hotel & Spa
I stay at this hotel on a regular basis
The staff are amazing , friendly and welcoming, great value for money and always so well looked after, The fitness facilities are great and the pool is clean and never cold. I can highly recommend the Dunkenhalgh Hotel , it is my go to hotel
The staff are amazing , friendly and welcoming, great value for money and always so well looked after, The fitness facilities are great and the pool is clean and never cold. I can highly recommend the Dunkenhalgh Hotel , it is my go to hotel
Source: tripadvisor.co.uk