Local Reviews
In August 2022, stonebm said about Mercure Dunkenhalgh Hotel & Spa
Booked a 2 night dinner, bed & breakfast package whilst touring the north-west/Lancashire.
Lovely clean and spacious room with all the amenities we required (tea, coffee, water, complimentary toiletries etc...).
At check-in we were given a printed sheet which explained the gym and pool opening times (spa currently closed but due to reopen shortly), breakfast and dinner arrangements in the Cameo restaurant and detailed the inclusive allowance (£22 at time of review) that could be used with the main evening/dinner menu.
Gym facilities were well equipped, with separate weights rooms alongside the main gym area (multiple rowing, running & cycling machines along with upper and lower body strength benches). Lovely pool area with ample beds to sit and relax after a swim or use of the jacuzzi. There was no water dispenser in the gym area, however chilled water was freely available in the spa reception area.
Pleasantly surprised that the restaurant offered a special DB&B inclusive £22 3-course menu for dinner (with a choice of items from the main menu - 3 or 4 items from for starters/mains and desserts such as salt & pepper squid, chicken wings, soup, fish of the day, steak & ale pie, fish & chips, sticky toffee pudding, cheesecake, ice cream/sorbets ). Food was delicious and the team of Joseph S, Grace, Rebekah and Carla looked after us very well.
Breakfast was also enjoyable with plenty of choice from a continental buffet/full English hot menu. Items were replaced regularly so that only a small amount of each choice is out on the serving areas at anyone time.
Lovely clean and spacious room with all the amenities we required (tea, coffee, water, complimentary toiletries etc...).
At check-in we were given a printed sheet which explained the gym and pool opening times (spa currently closed but due to reopen shortly), breakfast and dinner arrangements in the Cameo restaurant and detailed the inclusive allowance (£22 at time of review) that could be used with the main evening/dinner menu.
Gym facilities were well equipped, with separate weights rooms alongside the main gym area (multiple rowing, running & cycling machines along with upper and lower body strength benches). Lovely pool area with ample beds to sit and relax after a swim or use of the jacuzzi. There was no water dispenser in the gym area, however chilled water was freely available in the spa reception area.
Pleasantly surprised that the restaurant offered a special DB&B inclusive £22 3-course menu for dinner (with a choice of items from the main menu - 3 or 4 items from for starters/mains and desserts such as salt & pepper squid, chicken wings, soup, fish of the day, steak & ale pie, fish & chips, sticky toffee pudding, cheesecake, ice cream/sorbets ). Food was delicious and the team of Joseph S, Grace, Rebekah and Carla looked after us very well.
Breakfast was also enjoyable with plenty of choice from a continental buffet/full English hot menu. Items were replaced regularly so that only a small amount of each choice is out on the serving areas at anyone time.
Source: tripadvisor.co.uk
In August 2022, Lindsay D said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel building with lots of original features. Staff were all so helpful and friendly. We were checked in straight away by the lovely ladies on reception. Our room was modern and spacious, although there is no air con so I can imagine it can get quite hot during peak summer.
The restaurant staff were very helpful and made sure we were served our evening meal in time for a taxi we had booked. We had dinner included, so three courses from the a la carte menu. There was plenty of choice and the food quality was really good. The same goes for breakfast too.
Finally, the ladies in the spa gave us fantastic massages - I’d definitely recommend a visit.
The restaurant staff were very helpful and made sure we were served our evening meal in time for a taxi we had booked. We had dinner included, so three courses from the a la carte menu. There was plenty of choice and the food quality was really good. The same goes for breakfast too.
Finally, the ladies in the spa gave us fantastic massages - I’d definitely recommend a visit.
Source: tripadvisor.co.uk
In August 2022, suhelisChilling said about Mercure Dunkenhalgh Hotel & Spa
Like everyone else I was in two minds to book this hotel due to negative reviews and pics of bad towels dirty beds and messy bathrooms and poor service...
however on arrival check in was quick and simple, car parking for guests is free you just need to register on the tablet in the reception area.. towels were literally brand new, soaps were decent quality , mattress and pillows were comfortable. One thing to note we didn't have any water bottles in the room but we had tea coffee and biscuits.. wasn't a deal breaker
Aziz in breakfast area was very helpful and friendly and always went out his way, understandably breakfast was extremely busy on bank holiday but the staff did their best and always had smiles on their faces.
Anne in the gym/Spa area was a good laugh. Gym was very nice had adequate equipment machines and dumbells and I loved the layout was quite unique.
Yes I would visit again!
however on arrival check in was quick and simple, car parking for guests is free you just need to register on the tablet in the reception area.. towels were literally brand new, soaps were decent quality , mattress and pillows were comfortable. One thing to note we didn't have any water bottles in the room but we had tea coffee and biscuits.. wasn't a deal breaker
Aziz in breakfast area was very helpful and friendly and always went out his way, understandably breakfast was extremely busy on bank holiday but the staff did their best and always had smiles on their faces.
Anne in the gym/Spa area was a good laugh. Gym was very nice had adequate equipment machines and dumbells and I loved the layout was quite unique.
Yes I would visit again!
Source: tripadvisor.co.uk
In September 2022, Richard D said about Mercure Dunkenhalgh Hotel & Spa
Spent two nights at the hotel 02/09/22 & 03/09/22. We were located in the Pendle Wing and room was very comfortable. What made it all the more exciting was the Ipswich Town team bus arrived just as we were heading out to dinner (they were playing Accrington the following day). The breakfast was excellent quality and catered for all tastes. After the football we made use of the swimming pool and spa which were very enjoyable. We had a bar meal in the evening and Sara B couldn’t have been more helpful in accommodating our wishes. She is to be commended for ensuring our order was satisfied by the chef. Breakfast again on the final day was excellent and Josh was a very helpful member of staff who deserves recognition. All in all a great stay.
Source: tripadvisor.co.uk
In September 2022, hyarwood2001 said about Mercure Dunkenhalgh Hotel & Spa
Myself and husband had a wonderful day at the spa... thanks to Caitlin in particular who did a fabulous massage and facial... loved it! We will definitely be returning to use the facilities in the future.
Source: tripadvisor.co.uk
In September 2022, seamuscoolcat said about Mercure Dunkenhalgh Hotel & Spa
We recently held our annual sales conference here and it was outstanding. We had circa 110 people attending the event and literally every person was raving about the venue (and we're a hard to please bunch!)
The bedrooms were excellent - large and spotlessly clean. We had breakfast, lunch and dinner across the 2 days with one of the dinners a gala dinner. The food was unbelievably good - considering it was for so many people, there was a large choice and it was cooked to perfection. Throughout the day there were numerous members of staff on hand to help us - they couldn't do enough to help us and were super friendly and efficient. Special shout out to Lisa who was my main contact over the 2 days and made sure everything went without a hitch. Finally - the people who work here look genuinely happy at their work. It's been a tough old few years in the hospitality industry and it's so good to see hotels getting back to normal and people that are enjoying their work and therefore happy to help in any way they can.
The bedrooms were excellent - large and spotlessly clean. We had breakfast, lunch and dinner across the 2 days with one of the dinners a gala dinner. The food was unbelievably good - considering it was for so many people, there was a large choice and it was cooked to perfection. Throughout the day there were numerous members of staff on hand to help us - they couldn't do enough to help us and were super friendly and efficient. Special shout out to Lisa who was my main contact over the 2 days and made sure everything went without a hitch. Finally - the people who work here look genuinely happy at their work. It's been a tough old few years in the hospitality industry and it's so good to see hotels getting back to normal and people that are enjoying their work and therefore happy to help in any way they can.
Source: tripadvisor.co.uk
In September 2022, Shahzad said about Mercure Dunkenhalgh Hotel & Spa
We enjoyed a one night stay in the Prestige rooms with our daughter and son in law. The highlight of our stay was a wonderful dinner at the restaurant. Our waiter Shailesh was very attentive, he went the extra mile to make sure our meal was special. He explained the menu and which options we could have as we have a halal diet, which was very much appreciated. Shailesh is a credit to the team! The quality and presentation of the food was excellent also. We would definitely return!
Source: tripadvisor.co.uk
In September 2022, Jo Williams said about Mercure Dunkenhalgh Hotel & Spa
We travelled from Liverpool for a night away, as we were child free for some us time on arrival ,all looked ok and smooth check in. We went to room 505 Executive room and in our walk there the corridor was a little tired . Our room was Very spacious,bed was very hard and made my hips hurt and mould in the shower also the shower head was knackered. The evening 3 course meal was lovely also the breakfast was nice also,although our coffee they served was cold!!. Bar area was nice just missing some background music. Drinks we bought a double vodka and double Makers Mark and came to 19.90 🙄. We enjoyed our stay but wanted to write a review of how we found it. ..Mr & Mrs Williams
Source: tripadvisor.co.uk
In September 2022, kmck01 said about Mercure Dunkenhalgh Hotel & Spa
Booked Travelzoo deal, and having stayed here several times before was confident in the knowledge that it would be good, but not as good as it turned out to be.
Check-in very friendly. The refurbished Superior room was spacious room and bathroom, clean, robes & slippers, Nespresso coffee machine, biscuits, fridge. Very good. Superbly comfortable king size bed.
Onto the restaurant, both evenings we chose the fish of the day, bream, then bass, both cooked to perfection, moist flesh with a crispy skin. Varied vegetables equally perfect. Breakfast choice was excellent with food replenished quickly. Missed mushrooms though.
As for the staff Sara in the restaurant was very professional in dealing with a very awkward customer, and her service elsewhere was courteous, professional, and friendly. Also have to mention Timmy who was very friendly, helpful too with a grin all the time.
Enjoyable 10/15 walk into Rishton, and along the Hyndburn canal, over the motorway towards Church, and back.
Superb break.
Check-in very friendly. The refurbished Superior room was spacious room and bathroom, clean, robes & slippers, Nespresso coffee machine, biscuits, fridge. Very good. Superbly comfortable king size bed.
Onto the restaurant, both evenings we chose the fish of the day, bream, then bass, both cooked to perfection, moist flesh with a crispy skin. Varied vegetables equally perfect. Breakfast choice was excellent with food replenished quickly. Missed mushrooms though.
As for the staff Sara in the restaurant was very professional in dealing with a very awkward customer, and her service elsewhere was courteous, professional, and friendly. Also have to mention Timmy who was very friendly, helpful too with a grin all the time.
Enjoyable 10/15 walk into Rishton, and along the Hyndburn canal, over the motorway towards Church, and back.
Superb break.
Source: tripadvisor.co.uk
In September 2022, paul g said about Mercure Dunkenhalgh Hotel & Spa
bought the dinner B and B deal from travel zoo and was not disappointed, upgraded to a privilege room on arrival, room was spotless and massive (not expected) and all things provided inc. mini bar, had drinks in the bar and then to dinner, menu was small but expected due to the deal we got but the food was excellent, breakfast the next day was also excellent and could not be faulted, I have to say the service and the staff were a credit to the hotel and couldn't do enough for you and as it was our anniversary a nice free glass of champagne was a lovely touch, will definitely be coming back.
Source: tripadvisor.co.uk