Local Reviews
In May 2024, MrsLesleyR-J said about The Last Drop Village Hotel & Spa
Ny complaint to the hotel sums up our stay.
I received an email asking me to add a card to my account should I want to order any additional extras during my stay, which I did.
Upon check in this was verified that the card was on the account and extras wouold be charged to the room.
The room was not ready for us at check-in approximately 2pm, and we were asked to take a seat in the bar area to wait.
Whilst we waited we asked the staff if they would give a menu to us, and on the second time of asking the menu came, and I was advised to order at the bar.
I went to order and put on my account and was advised no you have to pay at the bar which was fine and I did.
We checked into our room and went for the spar treatments, at the spa it was really enjoyable and we were able to enjoy the afternoon, although the time had to be separate due to staff sickness, which was no fault of the hotel.
We came down for the meal, the food was really good, however the service was appalling. Absolutely no interest in us, we had to ask to clear the plates, and serve our own wine. We were not treated very well at all. We had to continually ask for the wine menu, desert menu etc. Really poor service. The food however was delicious.
I asked to put the additional wine and additional charges to my room, and this was refused, saying I had to pay before leaving the restaurant.
The breakfast in the morning, again the service was really poor, we had to ask for sauces, milk etc. he cooked breakfast was very dry and overcooked, a real disappointment.
I lost an earring at the hotel and again, there was no urgency in taking this as an important letter, and I still have not heard back if it was found or not.
We did lodge a complaint at reception on leaving about our stay and again no-one has called me back or been in touch.
This was a very special treat for my daughter and I to spend time together and we were really disappointed in the way we were just treated like a number and not a valued guest.
I received an email asking me to add a card to my account should I want to order any additional extras during my stay, which I did.
Upon check in this was verified that the card was on the account and extras wouold be charged to the room.
The room was not ready for us at check-in approximately 2pm, and we were asked to take a seat in the bar area to wait.
Whilst we waited we asked the staff if they would give a menu to us, and on the second time of asking the menu came, and I was advised to order at the bar.
I went to order and put on my account and was advised no you have to pay at the bar which was fine and I did.
We checked into our room and went for the spar treatments, at the spa it was really enjoyable and we were able to enjoy the afternoon, although the time had to be separate due to staff sickness, which was no fault of the hotel.
We came down for the meal, the food was really good, however the service was appalling. Absolutely no interest in us, we had to ask to clear the plates, and serve our own wine. We were not treated very well at all. We had to continually ask for the wine menu, desert menu etc. Really poor service. The food however was delicious.
I asked to put the additional wine and additional charges to my room, and this was refused, saying I had to pay before leaving the restaurant.
The breakfast in the morning, again the service was really poor, we had to ask for sauces, milk etc. he cooked breakfast was very dry and overcooked, a real disappointment.
I lost an earring at the hotel and again, there was no urgency in taking this as an important letter, and I still have not heard back if it was found or not.
We did lodge a complaint at reception on leaving about our stay and again no-one has called me back or been in touch.
This was a very special treat for my daughter and I to spend time together and we were really disappointed in the way we were just treated like a number and not a valued guest.
Source: tripadvisor.co.uk
In May 2024, Tracey J said about The Last Drop Village Hotel & Spa
Had a two day Spring break, great deal. We thoroughly enjoyed our stay taking as much advantage of the spa facilities as possible.
The spa was good may be a little more cleaning needed and quite a lot of hosepipes around ( trip hazard) but generally good. The massage I had was very good, again the relaxation room needed an up grade.
The evening food was excellent, breakfast was okay but not of the quality of the bar and restaurant food. We had a superior room it was pleasant but maybe getting ready for a bit of a facelift. However bed very comfortable.
Staff very friendly and helpful.
The spa was good may be a little more cleaning needed and quite a lot of hosepipes around ( trip hazard) but generally good. The massage I had was very good, again the relaxation room needed an up grade.
The evening food was excellent, breakfast was okay but not of the quality of the bar and restaurant food. We had a superior room it was pleasant but maybe getting ready for a bit of a facelift. However bed very comfortable.
Staff very friendly and helpful.
Source: tripadvisor.co.uk
In May 2024, Karen S said about The Last Drop Village Hotel & Spa
Room not the best. Taps in the bathroom needed to be turned 5 to 6 times to splutter into life and then the hot tap took an age to warm.
Staff friendly and helpful.
Food lovely.
Checking-in online and booking breakfast before arrival instructions not the clearest or easiest.
Staff friendly and helpful.
Food lovely.
Checking-in online and booking breakfast before arrival instructions not the clearest or easiest.
Source: tripadvisor.co.uk
In May 2024, simon11983 said about The Last Drop Village Hotel & Spa
Great apart from food, starter was awful and breakfast was lovely apart from 10 min wait for a plate and replenished food
Source: tripadvisor.co.uk
In May 2024, Carold1962 said about The Last Drop Village Hotel & Spa
Hotel! It was like a lovely little Tudor village with shops, a pub, a tea room and more. Very helpful and friendly staff. Rooms a little tire but very clean. Would definitely return.
Source: tripadvisor.co.uk
In May 2024, wigantkd said about The Last Drop Village Hotel & Spa
Book on line in advance for food and pool.
Food very good although a bit pricey, drinks also expensive.
Food very good although a bit pricey, drinks also expensive.
Source: tripadvisor.co.uk
In May 2024, niccie2804 said about The Last Drop Village Hotel & Spa
Perfect stay at this gorgeous place. 8th visit here, we had a 3 day break. Used the spa facilities every day. Food was delicious as always.
Source: tripadvisor.co.uk
In May 2024, irenekenyon927 said about The Last Drop Village Hotel & Spa
I had a lovely experience at The Last Drop Village and Spa. The food was excellent and service spot on. My treatments relaxing and rejuvenating thanks to Ria who put me completely at my ease.
Source: tripadvisor.co.uk
In May 2024, MrYeags said about The Last Drop Village Hotel & Spa
Superb stay ..staff excellent , place didn't fail and very dog friendly ...will be back very very soon !
Source: tripadvisor.co.uk
In May 2024, helenc0yle said about The Last Drop Village Hotel & Spa
We stayed after being invited to a wedding, the whole day was so well organised and the staff were all so polite and helpful, a wonderful venue for a wedding
Source: tripadvisor.co.uk