Local Reviews
In December 2025, roxy roberts said about Mercure Dunkenhalgh Hotel & Spa
Lovely stay from start to finish! Staff are outstanding. We stayed for one night 29/11/25 for my birthday and got a complimentary room upgrade and discount on drinks. The hotel had been decorated head to toe for Christmas which was lovely! Will definitely be going back.
Source: google.com
In December 2025, Ailiba Akram said about Mercure Dunkenhalgh Hotel & Spa
I was stuck in a booking issue and after a tremendously exhausting back and forth conversation with the 3rd party company i managed to contact Demi. She was brilliant, sorted my issue out in seconds and saved me a lot of money. I could not thank her more for her help. I was close to cancelling my bookings until i got through to Demi and I hope the spa is happy that she was so lovely i decided to keep the booking!
Source: google.com
In December 2025, Rowan Potter said about Mercure Dunkenhalgh Hotel & Spa
First time visiting here and would highly recommend it. Stephen’s customer service was outstanding
Source: google.com
In December 2025, Peter Barnes said about Mercure Dunkenhalgh Hotel & Spa
We went for the boogie bingo Christmas party as a works party
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them
Source: google.com
In December 2025, Molly Upton said about Mercure Dunkenhalgh Hotel & Spa
Really enjoyed our recent spa weekend - excellent dinner and breakfast, clean and comfy room (we were upgraded!) And a lovely massage and spa experience. Only thing is it's quite close to a big road so was quite loud, but very easy to get to from the motorway! We'll be back!
Source: google.com
In December 2025, Saroash Waajid said about Mercure Dunkenhalgh Hotel & Spa
Stayed for 2 night was lovely.
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion
Source: google.com
In December 2025, Richard Cavanagh said about Mercure Dunkenhalgh Hotel & Spa
Arica on reception was so warm friendly and welcoming.
Source: google.com
In December 2025, K2 HXR said about Mercure Dunkenhalgh Hotel & Spa
My recent stay at the Dunkenhalgh Hotel and Spa was nothing short of exceptional, and I am delighted to give it a full five stars. The atmosphere was relaxing, the facilities were immaculate, and every detail of the experience felt thoughtfully designed. However, what truly made my visit unforgettable was meeting Arica, a 20-year-old staff member whose customer service was beyond words. From the moment I arrived, she greeted me with a warm, genuine smile and an effortless professionalism that instantly made me feel welcome. Arica went above and beyond in every interaction—attentive, kind, and incredibly dedicated to ensuring guests had the best possible experience. Her ability to balance friendliness with outstanding efficiency is remarkable, and she is a true credit to the hotel. Thanks to her exceptional service and the hotel’s beautiful setting, my stay was truly memorable. I can’t wait to return.
Source: google.com
In December 2025, H1 M said about Mercure Dunkenhalgh Hotel & Spa
My stay at the Dunkenhalgh Hotel and Spa was truly wonderful, and I’m delighted to give it five stars. The hotel itself was beautiful and relaxing, but the highlight of my visit was meeting Arica, a lovely 20-year-old staff member whose customer service is beyond words. She greeted me with genuine warmth, kindness, and professionalism that made my experience unforgettable. Arica went above and beyond in every way. I highly recommend this hotel for its exceptional staff and atmosphere.
Source: google.com
In December 2025, K2 HXR said about Mercure Dunkenhalgh Hotel & Spa
My stay at the Dunkenhalgh Hotel and Spa was truly exceptional from start to finish, and I am more than happy to give this wonderful hotel a full five-star rating. The setting was peaceful, the atmosphere relaxing, and every part of the hotel felt beautifully maintained and thoughtfully designed to create a memorable experience. The spa facilities were calming and luxurious, and the overall environment made it easy to unwind.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.
Source: google.com