Local Reviews
In July 2025, Carina Taylor said about Mercure Dunkenhalgh Hotel & Spa
Amazing experience spa day! Friendly staff from the moment of arrival and offered a drink and a moment to complete a consultation form. There was no rush and when ready staff showed us to the facilities. Spent a couple of hours relaxing in the thermal spa and pool, so chilled we had a snooze on the loungers in the warmth of the sun! Lunch was nice and light and after another chill we went for our treatments (facial and back massage) the girls were amazing and informative about the products, treatments were amazing! Shown to a relaxing lounge before we left. All in all a fabulous experience and we will definitely be back! Thank you!
Source: google.com
In July 2025, Ivy Banwell said about Mercure Dunkenhalgh Hotel & Spa
Honest review
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
Source: google.com
In July 2025, Melissa Smith said about Mercure Dunkenhalgh Hotel & Spa
Booked a spa day for myself and was a little nervous about going on my own and there was a lovely lady called Ella. She gave me spa guest of the day, really cheered me up and made my day! She was so lovely from start to end and was so kind and caring! Would definitely be going back just because of the customer service is definitely 10/10. A lovely lady also did my treatment and she also was amazing. I would highly recommend this place for a spa day! Amazing 😊
Source: google.com
In July 2025, Daniel mchugh said about Mercure Dunkenhalgh Hotel & Spa
Wonderful experience I'd live in the place if I could
Source: google.com
In July 2025, James said about Mercure Dunkenhalgh Hotel & Spa
I only had a brief visit here, though lovely big character rooms, very good service, nice gardens
Source: google.com
In August 2025, Suzi Wyman said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed a little spa break with a friend and had a lovely time. The rooms were nice, food was delicious and Spa facilities were very nice indeed. The staff were outstanding and couldn't do enough to help.
Source: google.com
In August 2025, Steve Bradley courier vlog said about Mercure Dunkenhalgh Hotel & Spa
The staff are great . The spa facilities and gym is fantastic. I stayed over last weekend and the room was excellent and can't fault the food .
Overall the place is brilliant.
Overall the place is brilliant.
Source: google.com
In August 2025, alix baulk said about Mercure Dunkenhalgh Hotel & Spa
Very friendly staff, especially in the gym and pool area, very quick to help if you need anything
Source: google.com
In August 2025, Adam Barton said about Mercure Dunkenhalgh Hotel & Spa
Fantastic location with extremely friendly and helpful staff.
Source: google.com
In August 2025, George Hepple said about Mercure Dunkenhalgh Hotel & Spa
Booked for two nights, rooms nice size with onsuite bathroom,iron & ironing board with plenty of other services you could use if wanted, good choice of options for breakfast but would advise people to get there hot drinks before going to get their choice of food from the self service breakfast bar, bit pricey but still good food.
Source: google.com