Local Reviews
In January 2024, leeceyfaith said about Mercure Dunkenhalgh Hotel & Spa
Came as a birthday treat for my husband. I told the staff it was my husbands birthday and purchased balloons for the room. This was dealt with very discreetly and was a lovely surprise when entering the room. Staff also went the extra mile with extra birthday wishes in the room and at the meal.
Thank you for making our stay special.
The hotel is an Old building, hiccups with the room key kept voiding. However, the rooms are decorated well, clean and tidy. The food was also good at the evening meal and breakfast.
Thank you for making our stay special.
The hotel is an Old building, hiccups with the room key kept voiding. However, the rooms are decorated well, clean and tidy. The food was also good at the evening meal and breakfast.
Source: tripadvisor.co.uk
In February 2024, Amy W said about Mercure Dunkenhalgh Hotel & Spa
I booked the dunkenhalgh for my mums birthday for a one night spa break. We upgraded to the executive suite and added early check-in and late checkout. Friendly staff on welcome.
We went to our room which was in the back part of the hotel. Very tidy. Our room was lovely however we noticed the shower was still dirty where hair had been overlooked by some previous guest wiping it high up in the tiles. I rang reception and they offered to change our room. I said no need if at 2pm someone comes to clean the shower. At exactly 2pm the cleaner came and she was extremely apologetic and ended up having a nice chat. The room was clean and tidy apart from that. Only other fault of the rooms where the pillows or should I call them lumps of cement. They were so hard my recommendation would be high quality pillows for executive guests as this interrupted my sleep trying to get a boulder comfortable hahaha
The staff gave us complementary drinks for the bathroom mishap and was very considerate for my mums birthday. They decorated our room whilst at the spa and treated her to balloons and a cocktail at dinner.
The spa facility was clean and tidy. Pool was a good temp and staff were very helpful and friendly. There were a couple of tiles that had damage in the blue room but nothing to cry about like some reviews.
The spa treatments were good too. Kim and Chelsea was very good at explaining the products and recommendations for routines
Dinner and breakfast had good selection. We ate late in the evening so one dish had sold out but that’s expected if you eat later on. Was very tasty and came out at a good time. Breakfast had proper branded items. So no cheaper supplements which iv had in other hotel chains.
Overall we have had a lovely stay and will be visiting again. A trip is what you make of it and don’t always believe the bad reviews some people have too much time on their hands. Yes there was an issue which was sorted and the pillows are a preference
We went to our room which was in the back part of the hotel. Very tidy. Our room was lovely however we noticed the shower was still dirty where hair had been overlooked by some previous guest wiping it high up in the tiles. I rang reception and they offered to change our room. I said no need if at 2pm someone comes to clean the shower. At exactly 2pm the cleaner came and she was extremely apologetic and ended up having a nice chat. The room was clean and tidy apart from that. Only other fault of the rooms where the pillows or should I call them lumps of cement. They were so hard my recommendation would be high quality pillows for executive guests as this interrupted my sleep trying to get a boulder comfortable hahaha
The staff gave us complementary drinks for the bathroom mishap and was very considerate for my mums birthday. They decorated our room whilst at the spa and treated her to balloons and a cocktail at dinner.
The spa facility was clean and tidy. Pool was a good temp and staff were very helpful and friendly. There were a couple of tiles that had damage in the blue room but nothing to cry about like some reviews.
The spa treatments were good too. Kim and Chelsea was very good at explaining the products and recommendations for routines
Dinner and breakfast had good selection. We ate late in the evening so one dish had sold out but that’s expected if you eat later on. Was very tasty and came out at a good time. Breakfast had proper branded items. So no cheaper supplements which iv had in other hotel chains.
Overall we have had a lovely stay and will be visiting again. A trip is what you make of it and don’t always believe the bad reviews some people have too much time on their hands. Yes there was an issue which was sorted and the pillows are a preference
Source: tripadvisor.co.uk
In February 2024, Pierce said about Mercure Dunkenhalgh Hotel & Spa
We hosted a charity Burns Night event at the Dunkenhalgh and cannot thank the team enough. From its initial concept, Athena was fantastic, replying to any queries promptly and allaying any worries we had.
Fergus and Steven ensured everything went smoothly so we could sit back and enjoy the night. Fergus went the extra mile and organised the piping in of the haggis and donned his kilt for the evening. The kitchen even added a nice touch to our desserts.
We would recommend the Dunkenhalgh for any event you are considering as the management team are fantastic! Thank you for all your help!
Fergus and Steven ensured everything went smoothly so we could sit back and enjoy the night. Fergus went the extra mile and organised the piping in of the haggis and donned his kilt for the evening. The kitchen even added a nice touch to our desserts.
We would recommend the Dunkenhalgh for any event you are considering as the management team are fantastic! Thank you for all your help!
Source: tripadvisor.co.uk
In February 2024, Geraldine R said about Mercure Dunkenhalgh Hotel & Spa
What a stay, fantastic deal through spa seekers. We got a nights stay, 2 course evening meal. A treatment each and use of the spa. All for under £215.00.
Lovely night away with my husband, will definitely book it again.
The bedrooms were very clean and roomy. It’s a very old building so don’t expect all modern coms.
The food in the restaurant was really nice, staff couldn’t do enough for you.
Spa staff was outstanding, the service was the best I’ve ever had. From booking my trip till we left the hotel,
Shout out to the gentleman Scott he made our experience outstanding.
We will definitely return to this hotel.
Thanks for our relaxing break.
Lovely night away with my husband, will definitely book it again.
The bedrooms were very clean and roomy. It’s a very old building so don’t expect all modern coms.
The food in the restaurant was really nice, staff couldn’t do enough for you.
Spa staff was outstanding, the service was the best I’ve ever had. From booking my trip till we left the hotel,
Shout out to the gentleman Scott he made our experience outstanding.
We will definitely return to this hotel.
Thanks for our relaxing break.
Source: tripadvisor.co.uk
In February 2024, Curiosity49314596200 said about Mercure Dunkenhalgh Hotel & Spa
The service at this hotel is exceptional ashton Sean henny semoyal and Heidi in the spa all made my stay feel like a home from home exceptional customer service from all involved they went out of there way to make sure we were happy and accommodate to
Source: tripadvisor.co.uk
In February 2024, Luke K said about Mercure Dunkenhalgh Hotel & Spa
Fantastic service from John & Jack!! Especially Jack! Lovely boys!! Would definitely be back again!!!
Brilliant service and very friendly!!!
Very clean and friendly environment, staff very well presented and welcoming!
We wil be back again soon!
Brilliant service and very friendly!!!
Very clean and friendly environment, staff very well presented and welcoming!
We wil be back again soon!
Source: tripadvisor.co.uk
In February 2024, Rebecca P said about Mercure Dunkenhalgh Hotel & Spa
We had a wonderful one night stay. We were put in room 51 in the courtyard which was beautiful.. 30 second walk to the spa and restaurant. The spa itself is basic but has everything you need and the staff were very helpful and friendly, you can use the spa facilities from check in at 3 to check out at 11. We had a treatment each which were pretty pricy but were lovely as a treat and the girls were really nice. We didn’t eat in the restaurant as we didn’t book but the bar serves food just a limited menu. The breakfast was gorgeous plenty of options and everything was nice and fresh. Not one complaint here. I don’t know where the negative reviews come from. We will definitely return. Thankyou for a lovely stay!
Source: tripadvisor.co.uk
In February 2024, lorraine f said about Mercure Dunkenhalgh Hotel & Spa
Just got back from a spar night. We were upgraded to a family room so ended up with 2 King sized bed,the room was ok just a few issues,bathroom door handle was loose and there was a draft through the closed window. The spar treatments were amazing and our evening meal was lovely. The breakfast was ok but there were things missing,we did ask for poched eggs which were brought to our table. You couldn't fault the staff and nothing was too much trouble
Source: tripadvisor.co.uk
In February 2024, Becky said about Mercure Dunkenhalgh Hotel & Spa
Steeped in history with beautiful clean rooms and lovely views. The room was lovely, and the facilities were fine. We booked on the £99 wellness package and were very happy with the food/spa/staff. We got stuck in one of the lifts (only for 15mins) but the staff were so apologetic and lovely, Aziz, Alison, Elsa and Kara were all wonderful and the grounds around the hotel (although the height of winter!) were still picturesque with a lovely canal side walk not even 5mins stroll down the road. Will definitely be visiting again!
Source: tripadvisor.co.uk
In February 2024, Steve M said about Mercure Dunkenhalgh Hotel & Spa
This was our fourth visit to this hotel, over the last three months, or so. Each time, we were made to feel ever so welcome. We had a different room, for each of our visits and we can only assume that every room, in this hotel, is of the same very high standard, as the ones we had. Comfy bed, warm temperature, excellent shower facilities. The restaurant was excellent, both for dinner and for breakfast. Good food, ever-changing menu. Nothing seemed too much trouble for the excellent team.
Source: tripadvisor.co.uk