Local Reviews
In August 2025, Anita G said about Mercure Dunkenhalgh Hotel & Spa
My sister and I stayed for 4nights as part of a coach party, the room was lovely and clean and spacious the staff were polite and friendly, the food was delicious and given plenty of choice the hotel inside and out is beautiful, and we made use of the gym and spa which was a added bonus. I would definitely recommend a stay at the Dunkenhalgh hotel and spa, thank you for a great stay,
Source: tripadvisor.co.uk
In August 2025, Warren R said about Mercure Dunkenhalgh Hotel & Spa
Had a very pleasant stay at The Dunkenhalgh for one night. Rooms were clean and large. All staff were friendly. We ate at the hotel’s restaurant and the food was nice although menu rather limited. A very helpful staff member called Isabel offered to bring us the bar menu to increase our choice and this was particularly well received by my daughter who is somewhat fussy. Had a good night’s sleep - our rooms were well away from a wedding reception that was taking place and were therefore nice and quiet. Short relaxing break - just what we needed.
Source: tripadvisor.co.uk
In August 2025, Jane P said about Mercure Dunkenhalgh Hotel & Spa
We were on a coach holiday.
The bedrooms were spacious and very clean. Tea and coffee available and more given when asked. The toiletries were quite good.
Reception staff were always polite and very helpful and on hand throughout the day and night.
The restaurant staff were amazing and rushed off their feet. however not the food! The evening meal arrived cold on several occasions, which considering we were asked to choose the night before what we required the following night, there isn't really an excuse food food not to be hot. Also not any organisation on giving out the meals - just staff wandering around asking who has ordered what and considering the ages of some of the coach they more likely just didn't hear them! In fact I would say the food was poor quality.
In fact I felt sorry for the staff trying to manage something so unorganised and managing to be polite and considerate at the same time.
The bedrooms were spacious and very clean. Tea and coffee available and more given when asked. The toiletries were quite good.
Reception staff were always polite and very helpful and on hand throughout the day and night.
The restaurant staff were amazing and rushed off their feet. however not the food! The evening meal arrived cold on several occasions, which considering we were asked to choose the night before what we required the following night, there isn't really an excuse food food not to be hot. Also not any organisation on giving out the meals - just staff wandering around asking who has ordered what and considering the ages of some of the coach they more likely just didn't hear them! In fact I would say the food was poor quality.
In fact I felt sorry for the staff trying to manage something so unorganised and managing to be polite and considerate at the same time.
Source: tripadvisor.co.uk
In August 2025, q h said about Mercure Dunkenhalgh Hotel & Spa
Lovely stay at the sink from start to finish staff couldn’t do enough a special mention to samueal front of house recognised us a frequent guests and upgraded us,also special mention to mr aziz from the breakfast bar really professional.would say the rooms were adequate and the spa facilities nice extra touch to relax by the pool we can’t comment on the food as we are out in the evening thanks again to all staff at the dunk keep up the good work
Source: tripadvisor.co.uk
In September 2025, Kris_Fletch said about Mercure Dunkenhalgh Hotel & Spa
Lovely period building. Reception welcoming, bar small but well stocked, service/cocktails a little slow.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Source: tripadvisor.co.uk
In September 2025, MandyDhillon said about Mercure Dunkenhalgh Hotel & Spa
From the drive up to the hotel, to the grounds to the rooms everything was spot on. The staff were all so lovely and attentive, really polite. And the spa services, OMG! I came for a solo spa weekend to relax and unwind after a particularly stressful period and this certainly did the job.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
Source: tripadvisor.co.uk
In September 2025, Anne s said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely stay very relaxing Chloe in the restaurant couldn’t do enough for us and was always smiling and actually apologised when very busy for not giving us as much attention. Lovely smiles. The hotel was nice and clean comfortable beds
Source: tripadvisor.co.uk
In September 2025, Joanne B said about Mercure Dunkenhalgh Hotel & Spa
Just had 2nd dinner of our stay . A busy dining room staffed by the most amazing professional staff I have had the pleasure to meet . Attentive, knowledgeable, friendly, professional and all with a focus on customer care. I work at management level customer service which is challenging at times . All the staff are a credit to you . Served tonight by Chloe, Sara and Amanda to mention by name but delighted and impressed by all staff around hotel . Nothing too much, always met with a smile . I know you think it’s their job but trust me not everyone can make it look easy whilst enabling a professional attention that makes you feel heard and respected . We are So relaxed , feeling very contented. The food was delicious. Thank you Chef . Hotel and spa has 10/10 magical weekend with my daughter . Facilities experienced with delight . An absolute gem . Thank you all
Source: tripadvisor.co.uk
In September 2025, Christine B said about Mercure Dunkenhalgh Hotel & Spa
We have had a fantastic stay. Reception welcoming and provided excellent service. Room was extremely comfortable and loved the complimentary spa slippers and bath robes.
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
Source: tripadvisor.co.uk
In September 2025, Go818331 said about Mercure Dunkenhalgh Hotel & Spa
Had the best experience in the spa. Sarah M was amazing and I felt so relaxed after. Worth her weight in gold ! I was there in a party of 24 and all the staff worked so hard to make us have the best time ever!
Source: tripadvisor.co.uk