Local Reviews
In July 2025, SR said about Mercure Dunkenhalgh Hotel & Spa
This was booked as part of a gardening club trip. Throughout our 2 night stay the staff were all excellent and could not do enough for us. Some of us had various requests and all were helped. I lost my voice and wanted an early night and they moved me to a quieter room. The maintenance in such an old hotel is a bit quirky and all problems were sorted quickly. To top it all I left an ear-ring in my room and I emailed them on the way home. The cleaners had found it and it was returned to me with a signed letter. The beds were comfortable and the linen was good quality. We had set meals but they were always hot and efficiently served.
Source: tripadvisor.co.uk
In July 2025, Mark H said about Mercure Dunkenhalgh Hotel & Spa
Despite looking very grand when you arrive, the interior is VERY tatty. Severe lack of cleaning evident.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
Source: tripadvisor.co.uk
In July 2025, Carly R said about Mercure Dunkenhalgh Hotel & Spa
I attended with a friend for a spa day and it was great from start to finish. The staff in the spa and the hotel restaurant were lovely and attentive. The treatments were amazing, and Sarah was wonderful. She tailored my treatment to my needs, and she has magic hands! Will definitely be returning, and will be requesting Sarah again for future treatments during visits. 10/10 recommend.
Source: tripadvisor.co.uk
In July 2025, Super N said about Mercure Dunkenhalgh Hotel & Spa
Booked via Buyagift, our package included full spa access, thermal suite, treatments, lunch, and gym time. Staff were exceptional — especially Demi, who handled our booking with professionalism and care. My therapist, Sara C., carried out both my facial and massage treatments with warmth and empathy, creating a truly calming atmosphere.
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Source: tripadvisor.co.uk
In July 2025, Susan N said about Mercure Dunkenhalgh Hotel & Spa
Had a wonderful stay at the Dunkenhalgh the reception staff very welcoming room was really big and bed comfy and the setting of the hotel ground is stunning
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
Source: tripadvisor.co.uk
In July 2025, Catriona M said about Mercure Dunkenhalgh Hotel & Spa
Folng on from a review LandsBritupNorth left almost 2 years ago, I can assure prospective guests that nothing has been improved. The hotel is dirty in areas , shabby and in need of renovation. The carpets through stairs and landing are stained. General feeling of grubbiness. The receptionist was slow and incompetent. The queue was getting impatient and eye-rolling to each other. We stayed for our daughter's wedding, which fortunately was NOT held here. The only saving grace was the attentive and friendly staff at breakfast.
Source: tripadvisor.co.uk
In August 2025, Tanya K said about Mercure Dunkenhalgh Hotel & Spa
Chloe from the restaurant was absolutely amazing she went above and beyond for us and made sure my stay was comfortable and we was happy I couldn’t of been happier with her service she deserves more than 5***** lovely girl very friendly with Brilliant customer service skills very bubbly and kind honestly she’s a star to the team thank you very much Chloe for going out your way to make my stay comfortable
Source: tripadvisor.co.uk
In August 2025, anne c said about Mercure Dunkenhalgh Hotel & Spa
Ursula in the restaurant at breakfast was rushed off her feet , but never stopped smiling and looking after a full restaurant of clients. She was so polite and helpful and a credit to the hotel.
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
Source: tripadvisor.co.uk
In August 2025, Odyssey52856997201 said about Mercure Dunkenhalgh Hotel & Spa
A very pleasant stay. Our room was spacious and equipped to an acceptable standard. The staff were approachable and helpful.
Source: tripadvisor.co.uk
In August 2025, raymond s said about Mercure Dunkenhalgh Hotel & Spa
we went with Crosskeys coach company from the 18th to 22nd august. and met and greeted by Neil, and taken to our room 108 by Lily who was very helpful, as i was pushing my wife in her wheelchair. the room was spacious clean and tidy. only downside was the toilet seat as it was too low for my disabled wife, to get down on to it. also could do with a hand rail to get out the shower. apart from that no complaints, the bed was comfortable and it was so quiet and peaceful. the cleaners came in each day to clean and leave clean towels.
the staff both at breakfast and dinner were good and helpful and friendly, and Lily and Daneille went out there way to help us at all times at dinner . as did many others the food was good and well cooked and if there was anything we didn't like they would ask the chef to change it, which he did.
the staff at the bar again all helpful and friendly and made us welcome.
Hopefully we will go back again one day and i would recommend this hotel, in a lovely part of Blackburn. no complaints from us.
with 3 coaches and other guests it was busy but all staff coped well
thank you all for making our stay a pleasant one.
the staff both at breakfast and dinner were good and helpful and friendly, and Lily and Daneille went out there way to help us at all times at dinner . as did many others the food was good and well cooked and if there was anything we didn't like they would ask the chef to change it, which he did.
the staff at the bar again all helpful and friendly and made us welcome.
Hopefully we will go back again one day and i would recommend this hotel, in a lovely part of Blackburn. no complaints from us.
with 3 coaches and other guests it was busy but all staff coped well
thank you all for making our stay a pleasant one.
Source: tripadvisor.co.uk