Local Reviews
In March 2025, Jonathan H said about Mercure Dunkenhalgh Hotel & Spa
I had a lovely stay in this hotel. The staff were fantastic. I would especially like to give a shout out to the lady that checked me in. She was so polite and helpful.
The food in the restaurant was wonderful. The pool and spa were great after a long day a work.
The food in the restaurant was wonderful. The pool and spa were great after a long day a work.
Source: tripadvisor.co.uk
In March 2025, Danika A said about Mercure Dunkenhalgh Hotel & Spa
Absolutely loved our stay at this beautiful hotel. We stayed in the DeLacy suite and oh wow we were blown away! It was stunning - felt like we lived there it was that big! The bed was so comfy, the couch was perfect. The bathroom was absolutely stunning. The staircase was beautiful. We did not want to leave. The lady who checked us in was so helpful, polite and very professional.
Source: tripadvisor.co.uk
In March 2025, LauraDaveJames said about Mercure Dunkenhalgh Hotel & Spa
The hotel is located within impressive grounds with a long driveway and plenty of parking. The historic building has an impressive frontage.
As with many hotels in historic buildings, the rooms are a bit variable. It was good to see that there was painting and decorating taking place within the building and it had a feel of being on the up and up. The restaurant and bar area were very good.
We found all the staff to be excellent, so would definitely stay again.
As with many hotels in historic buildings, the rooms are a bit variable. It was good to see that there was painting and decorating taking place within the building and it had a feel of being on the up and up. The restaurant and bar area were very good.
We found all the staff to be excellent, so would definitely stay again.
Source: tripadvisor.co.uk
In March 2025, Graham B said about Mercure Dunkenhalgh Hotel & Spa
This is a great hotel and all the staff are brilliant and friendly, I can highly recommend
The rooms are clean and all the facilities are great
I have being staying at tis hotel for the last 5 years and in terms of offering value for money I cannot fault it
The health club attached to the hotel has a great pool and e decent facility
The rooms are clean and all the facilities are great
I have being staying at tis hotel for the last 5 years and in terms of offering value for money I cannot fault it
The health club attached to the hotel has a great pool and e decent facility
Source: tripadvisor.co.uk
In March 2025, Kathie D said about Mercure Dunkenhalgh Hotel & Spa
We stayed as a getaway me and hubby for the night and booked through Groupon. We had seen we may have to pay extra £10 to use the pool so phoned ahead and spoke to Samuel who said as a Groupon voucher we didn't have to pay extra, that was good to know! We arrived to a beautiful setting, the grounds, the castle, amazing! it felt very special to be there. We checked in with Samuel and it was lovely to meet him and booked our table for evening meal (part of the deal). He took our cases and led us to our room. He informed us we had slippers, robes and a mini bar all included. The room was huge and spotlessly clean! the bed was definitely Queen Anne size and soft cotton bedding. There was a mini bar, although no alcohol had water and juices, which was a real bonus as we put our milk in the fridge! There were tea and coffee making facilities, a huge television, the whole set of freeview channels and the bathroom was beautiful and clean with lit mirror and walk-in shower. We unpacked and felt very comfortable. We were so relaxed we didn't use the leisure facilities so can't comment on them. Being so relaxed we were running late for dinner so phoned reception and asked if we could put our table back 20 mins which was agreed. We entered the restaurant and on giving name and room number were greeted by the lady with "you're late!", which I explained we had phoned down and changed the time and was told "well it wasn't told to me!" with that the lady then told us our deal had "changed" and instead of the meal being included as we had paid for it, we now were given a voucher for up to £25 per person towards food. I argued this and said we had paid for food in the deal upfront and would be happy to go to the room and provide her with the paperwork but she declined and led us to a table. We asked if we could order drinks and she said she would come back and take our order. We waited 20 mins and then she came with a wine menu but we ordered lager. We then waited a further half an hour and a different young lady came to take our food order. I have to say that even though we had a near hour wait for drinks or food on going into the restaurant the food did not disappoint. It was amazing!! The presentation, the taste and even though a selective menu for Groupon it was gorgeous food!! Sometimes you are made to feel a bit different to the normal menu when not on a Groupon but this was superior food!!! We then decided we would like to take our desserts in a “doggy bag” but because Hubby was having a warm dessert with ice cream the Chef didn’t want it to be all melted and so arranged for the lovely young lady in restaurant to accompany us to our room with our desserts on a tray for us to eat at our leisure in the room! Wow, that was a lovely gesture and was not expected! I didn’t get the name of the lovely girl who served us, but know she is studying her A-levels at present and have to say she was so friendly, pleasant and well mannered. She is an absolute asset to the hotel. Overall we thoroughly enjoyed our stay at the hotel and would definitely go again, this time having a walk around the grounds and enjoying the night away from all the stress of life! I do think the front of house in the restaurant and the time from sitting to being served food could be a little better but all in all, it hasn’t put us off and we look forward to visiting again!
Source: tripadvisor.co.uk
In March 2025, mark O said about Mercure Dunkenhalgh Hotel & Spa
So I went here for a fitness event the hotel staff were all accommodating, rooms were all clean and as we arrived it looked so glamorous like we were staying in a castle. It felt luxurious and well worth the money can’t wait to book for our next event in October.
On a side Jess was definitely the hostess with the mostess all our requests were accommodated for.
Don’t walk run to book your next stay!!!
On a side Jess was definitely the hostess with the mostess all our requests were accommodated for.
Don’t walk run to book your next stay!!!
Source: tripadvisor.co.uk
In March 2025, Deborahpercy said about Mercure Dunkenhalgh Hotel & Spa
I attended the Zumba event and stayed over the night before. Check in was quick and the receptionist was really helpful and friendly.
I stayed in an executive room which was large and very clean the bed was extremely comfortable and the room temperature was perfect.
I had dinner in the restaurant the food was amazing and the servers were really professional and knowledgeable.
Breakfast was also a feast with so many options.
I visited the spa and pool very relaxing atmosphere.
A big shout out to the cleaners who kept the toilets spotless throughout the day considering the volume of people using them.
Finally a big thank you to Jess who was the perfect host.
I would definitely stay here again.
I stayed in an executive room which was large and very clean the bed was extremely comfortable and the room temperature was perfect.
I had dinner in the restaurant the food was amazing and the servers were really professional and knowledgeable.
Breakfast was also a feast with so many options.
I visited the spa and pool very relaxing atmosphere.
A big shout out to the cleaners who kept the toilets spotless throughout the day considering the volume of people using them.
Finally a big thank you to Jess who was the perfect host.
I would definitely stay here again.
Source: tripadvisor.co.uk
In March 2025, John f said about Mercure Dunkenhalgh Hotel & Spa
Cheap deal for a reason
Very run down hotel.
Room was clean, bed was very hard and uncomfortable, shower was cold.
Food was average for the price, the staff got our food order wrong but still charged us for the wrong food on checkout.
Spa, was ok but nothing special.
Reception staff on checkout with very poor English who at first tried to charge me for the wrong room, then I was over charged for food I didn’t have.
Mostly all staff were friendly.
Very run down hotel.
Room was clean, bed was very hard and uncomfortable, shower was cold.
Food was average for the price, the staff got our food order wrong but still charged us for the wrong food on checkout.
Spa, was ok but nothing special.
Reception staff on checkout with very poor English who at first tried to charge me for the wrong room, then I was over charged for food I didn’t have.
Mostly all staff were friendly.
Source: tripadvisor.co.uk
In March 2025, chrisbucha said about Mercure Dunkenhalgh Hotel & Spa
The room was spacious and very clean. The buffet breakfast was plentiful. Very friendly staff and a good location. We did not use the spa due to time limitations. The hotel has a very comfortable and welcoming bar. Would highly recommend this hotel.
Source: tripadvisor.co.uk
In March 2025, David L said about Mercure Dunkenhalgh Hotel & Spa
I visited the spa section of the hotel for an Ishga full body massage. The spa receptionist was friendly and welcoming and the waiting area is large and airy. After having been led through a rabbit warren to get to the massage area (I would not like to attempt to find my way drunk or in the dark!), the room was spacious, clean, and provided a very relaxing environment. The masseuse (Alysha) was very respectful and attentive. She gave me an excellent massage, especially my arms and legs which could not have been better.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
Source: tripadvisor.co.uk