Local Reviews
In September 2024, Lesley F said about Mercure Dunkenhalgh Hotel & Spa
Calm and perfect for work. After staying here a couple of times I now like to use to bar area when passing.
I've held meetings here and worked solo as the place is so tranquil in the day time.
Staff are always great and helpful. My one niggle would be that there's not always somebody ready to serve in the bar in the afternoon and I had to revisit reception to ask
I've held meetings here and worked solo as the place is so tranquil in the day time.
Staff are always great and helpful. My one niggle would be that there's not always somebody ready to serve in the bar in the afternoon and I had to revisit reception to ask
Source: tripadvisor.co.uk
In September 2024, misspeachykeenjellybean said about Mercure Dunkenhalgh Hotel & Spa
The rooms are very very dated, we were "upgraded" to an executive room (we appreciated this thank you) but it was very dated, the bathroom was rather dirty and we could close the bathroom door because the handle was coming away from the actual door. You can hear everything in the hallway so when people were leaving or going back to their rooms it was obscenely loud. We were also the other side from the resturant and heading over to breakfast we had to cut through a conference that was happening which was amusing but also a nightmare to navigate (I'd probably also point out people from the conference didn't just stay in the conference room / where the food was put out but also all out the front of the hotel and all out the back in the tabled courtyard area - I'd probably suggest maybe people were given areas they could utilise and not wherever they fancied)
The breakfast was a 5/10 - nothing special. We went quite early and everything was luke warm and a bit lack luster
Dinner the night before was okay, the menu is small but the food was quite tasty. The service left room to be desired - I found the main lady who was seating people to be rude and seemed to have a chip on her shoulder (could have just been a bad day)
The spa portion - if that's what your going for isn't very good. The pool is so/so - the jacuzzi jet area is just cold and part of the pool and nothing to write home about. The sauna / steam room area felt dull and in need of a make over. If your looking for a spa escape there are much much much better places out there
There was a lady on the desk (I'm so sorry I don't remember your name - glasses, short black bob .. maybe Chuti) she was so friendly, so lovely! she is fantastic at her job and deserves recognition!
The breakfast was a 5/10 - nothing special. We went quite early and everything was luke warm and a bit lack luster
Dinner the night before was okay, the menu is small but the food was quite tasty. The service left room to be desired - I found the main lady who was seating people to be rude and seemed to have a chip on her shoulder (could have just been a bad day)
The spa portion - if that's what your going for isn't very good. The pool is so/so - the jacuzzi jet area is just cold and part of the pool and nothing to write home about. The sauna / steam room area felt dull and in need of a make over. If your looking for a spa escape there are much much much better places out there
There was a lady on the desk (I'm so sorry I don't remember your name - glasses, short black bob .. maybe Chuti) she was so friendly, so lovely! she is fantastic at her job and deserves recognition!
Source: tripadvisor.co.uk
In September 2024, Voyager653804 said about Mercure Dunkenhalgh Hotel & Spa
We would just love to say thank you.
We stopped over here on our way back from our elopement at Gretna Green and they went above and beyond and made everything perfect. The had gone to the effort of decorating our room and delivering us a beautiful afternoon tea. A massive thank you from us Phil & Lorraine
We stopped over here on our way back from our elopement at Gretna Green and they went above and beyond and made everything perfect. The had gone to the effort of decorating our room and delivering us a beautiful afternoon tea. A massive thank you from us Phil & Lorraine
Source: tripadvisor.co.uk
In September 2024, Roo R said about Mercure Dunkenhalgh Hotel & Spa
I needed a place to escape to, whilst having the builders in at home, and have just returned from a 3 night stay. When booking l mentioned that l had Parkinson's, and sometimes have poor mobility. So it was suggested l had a room in the Courtyard, as I'd be very close to all l needed. The room was perfect, as was the food in the restaurant. However what was exceptional about this hotel was that every single member of staff, that I came into contact with, were so genuinely nice. Special message must go to Charlie, who ensured my visits to the spa were so enjoyable and stress-free. My body decided l was going to shuffle when it was time to leave. Charlie's kindness and patience with me were much appreciated. Whilst there l had two treatments in the very Zen-like spa, both given by Sarah. So skilled at what she does, I had to explain at one point why l started blubbing,,,it was the first time in 20 years that my body felt totally pain free. All thanks to her undoubted skills as a professional therapist.
Finally l must mention the person who enured my stay was so perfect, Aziz. You sir are a credit to the hospitality industry, and especially your hotel. Thank you so much for ensuring my stay with you was so perfect.
As soon as l know when the decorators are due to start work on my cottage, l'll be booking my next escape with you.
Finally l must mention the person who enured my stay was so perfect, Aziz. You sir are a credit to the hospitality industry, and especially your hotel. Thank you so much for ensuring my stay with you was so perfect.
As soon as l know when the decorators are due to start work on my cottage, l'll be booking my next escape with you.
Source: tripadvisor.co.uk
In September 2024, rachelkennedy1990 said about Mercure Dunkenhalgh Hotel & Spa
All the staff were polite and helpful, Lilly stood out and went out of her way to make sure we had a great evening in the restaurant. The food was great too, looking forward to next time already!!!! Visited with my fiancé on 14th September 2024.
Source: tripadvisor.co.uk
In September 2024, Jennie1609 said about Mercure Dunkenhalgh Hotel & Spa
We had an amazing stay for my 40th birthday. Pierce on the front desk went above and beyond to help and helped bring our luggage to the room and sort out my birthday cake surprise. 🥳
Susanne in the spa went above and beyond and made sure myself and my 2 friends were able to have our spa treatments at the same time.
It was the perfect way to celebrate my birthday. The decorations on our table at dinner and the staff joining in celebrating and singing happy birthday. It was the little thing's that made the weekend so special. Thank you
Thank you 😊
Susanne in the spa went above and beyond and made sure myself and my 2 friends were able to have our spa treatments at the same time.
It was the perfect way to celebrate my birthday. The decorations on our table at dinner and the staff joining in celebrating and singing happy birthday. It was the little thing's that made the weekend so special. Thank you
Thank you 😊
Source: tripadvisor.co.uk
In September 2024, Joshua H said about Mercure Dunkenhalgh Hotel & Spa
Fantastic anniversary stay.
All the staff were extremely attentive to any needs we had. They made the stay feel extremely warm.
The hotel itself is beautiful. A 13th century home with history all around the building from all the generations previously in the home.
The grounds are lovely and expansive, great for a walk and even a trek through some woodland.
Little additional touches provided throughout the stay. Discounted late check out, robes slippers all made it feel that bit more special.
We didn’t eat here on this occasion so no comment on food however from what we could see. Seemed to be buffet breakfast along with a sit down evening meal with a pub styled option for lunch and dinner.
All the staff were extremely attentive to any needs we had. They made the stay feel extremely warm.
The hotel itself is beautiful. A 13th century home with history all around the building from all the generations previously in the home.
The grounds are lovely and expansive, great for a walk and even a trek through some woodland.
Little additional touches provided throughout the stay. Discounted late check out, robes slippers all made it feel that bit more special.
We didn’t eat here on this occasion so no comment on food however from what we could see. Seemed to be buffet breakfast along with a sit down evening meal with a pub styled option for lunch and dinner.
Source: tripadvisor.co.uk
In September 2024, Emily S said about Mercure Dunkenhalgh Hotel & Spa
I stayed at the hotel last week for a two night spa break and had a lovely and relaxing stay. Staff were very friendly and attentive. A special mention to Amy on reception who made me feel very welcome and comfortable during my stay and to spa therapist Danielle for the relaxing ishga back and foot treatment.
Source: tripadvisor.co.uk
In September 2024, DayTrip63981504487 said about Mercure Dunkenhalgh Hotel & Spa
Good food and good location. Close to major Towns and cities.
The staff were professional and helpful. An issue occured with parking and was quickly resolved by Amy Elizabeth. Deserves mentioning as she went the extra mile to resolve painlessly
The staff were professional and helpful. An issue occured with parking and was quickly resolved by Amy Elizabeth. Deserves mentioning as she went the extra mile to resolve painlessly
Source: tripadvisor.co.uk
In September 2024, BarbieGirly83 said about Mercure Dunkenhalgh Hotel & Spa
Thankyou so much to all the staff at the Dunkenhalgh for making my boyfriend’s birthday stay so special. From the birthday cocktails and table decorations, to the little birthday cakes and singing happy birthday, just wonderful from start to finish. The room we stayed in was huge and very clean. A special shout out to Chloe in the restaurant she could not have done more for us. Thankyou, we will be back soon
Source: tripadvisor.co.uk