Local Reviews
In August 2024, K960 said about Mercure Dunkenhalgh Hotel & Spa
Stayed here many times over the years, but feel this hotel is in need of an overhaul now. Our room was clean but hot, and 3 of the four windows would not open, making sleep difficult. The dinner menu seems to have been paired right down and was quite limited (no specials on the night we were there). Now charging £10 pp for a swim, so we didn't bother. We stayed in the main building and noticed a musty smell as you walked through from the bedrooms to reception. Yes it is old and could be a beautiful hotel, but it definitely needs a revamp. All in all would not stay again.
Source: tripadvisor.co.uk
In August 2024, mandejackson11 said about Mercure Dunkenhalgh Hotel & Spa
We used the Dunkenhakgh for a buffet to celebrate a family friends life after a funeral at St John’s church Accrington The staff were very helpful & nothing was too much trouble Funerals are an occasion for mixed emotions and I felt they showed empathy. The food was well presented and of a good quality Everyone seemed happy with what was on offer. Mixed sandwiches, salads, Chips and cakes plus unlimited tea & coffee.
Source: tripadvisor.co.uk
In August 2024, Richard J said about Mercure Dunkenhalgh Hotel & Spa
This lovely building needs a revamp. It’s tired and in need of some love, but the charming staff make the best of what they have and do their best to deliver good customer service. We had a warm greeting and a special mention must go to Aziz who was a bit of a superstar during our stay.
£10 each for a swim is a rip off.
I wouldn’t stay again, but if it was restored to its former glory I’d be there as soon as I could.
£10 each for a swim is a rip off.
I wouldn’t stay again, but if it was restored to its former glory I’d be there as soon as I could.
Source: tripadvisor.co.uk
In August 2024, Alex S said about Mercure Dunkenhalgh Hotel & Spa
We have just come back from a fantastic wedding at this venue where our friends got married. Everything was spot on from start to finish. Food was brilliant as was the service and facilities. I’d like to give a special mention to the bar staff, Liam, Rex and Jess who went above and beyond for us all night and have exceptional customer service skills. They looked after us amazingly and were very accommodating and friendly. Thank you Liam, Rex, Jess. We will certainly be back and recommending to friends and family.
Source: tripadvisor.co.uk
In August 2024, chris b said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely stay here last December and decided to stay again whilst visiting family in the area This stay was disappointing.
Prior to going we had received an offer to have a 2 course meal for £25 in their restaurant which we took up for one night. We got confirmation that it had been approved but no further details.
Check in - We were warmly greeted by the receptionist and pointed out the meal deal. As we couldn't see the screen we didn't know if it was showing up. He said he would ask someone then returned and said everything was fine. Prior to going to dinner we remembered that we needed to register a card at reception and were surprised we hadn't been asked to do this on arrival. We then went to the restaurant to be told that we had to pay for the special meal at reception as it couldn't be done in the restaurant. We were less than pleased having been to reception only minutes earlier and asked about this meal on arrival. Sara in the restaurant said that she would get someone from reception to come down with the machine. Obviously they wouldn't because she had to go and get it. Sara explained what should have happened. If Accord is going to make offers then it should inform its hotels so that staff can be trained in what to do. Sara as ever was the consummate professional. As well as the 'pub grub' menu there was also a chef's special menu. We had the pork belly which was delicious. The breakfast was buffet service with the usual choices and was very good though the food could be hotter.
Room 406 - This was in the elite section and the same type of room we had last time but on the ground floor. I had a lukewarm shower that evening and my husband's was even colder which we put down to everyone wanting one at the same time. Shortly after finishing our showers there was the most awful noise which we originally thought was the fan in the bathroom. It went on for quite some time before stopping. The next morning there was no hot water in the shower but there was in the sink so has to have a stand up wash. Not ideal. The noise returned and it was even louder in the corridor. We eventually put it down to the shower pump. We should have asked to change rooms but after unpacking and only being there for 2 nights we just couldn't face it. However I cannot believe that a member of staff had not heard the racket in that corridor.
I have given it 3 stars because the food was very good, the staff very friendly and because Sara handled our situation in the restaurant supremely well and also because we didn't complain.
Prior to going we had received an offer to have a 2 course meal for £25 in their restaurant which we took up for one night. We got confirmation that it had been approved but no further details.
Check in - We were warmly greeted by the receptionist and pointed out the meal deal. As we couldn't see the screen we didn't know if it was showing up. He said he would ask someone then returned and said everything was fine. Prior to going to dinner we remembered that we needed to register a card at reception and were surprised we hadn't been asked to do this on arrival. We then went to the restaurant to be told that we had to pay for the special meal at reception as it couldn't be done in the restaurant. We were less than pleased having been to reception only minutes earlier and asked about this meal on arrival. Sara in the restaurant said that she would get someone from reception to come down with the machine. Obviously they wouldn't because she had to go and get it. Sara explained what should have happened. If Accord is going to make offers then it should inform its hotels so that staff can be trained in what to do. Sara as ever was the consummate professional. As well as the 'pub grub' menu there was also a chef's special menu. We had the pork belly which was delicious. The breakfast was buffet service with the usual choices and was very good though the food could be hotter.
Room 406 - This was in the elite section and the same type of room we had last time but on the ground floor. I had a lukewarm shower that evening and my husband's was even colder which we put down to everyone wanting one at the same time. Shortly after finishing our showers there was the most awful noise which we originally thought was the fan in the bathroom. It went on for quite some time before stopping. The next morning there was no hot water in the shower but there was in the sink so has to have a stand up wash. Not ideal. The noise returned and it was even louder in the corridor. We eventually put it down to the shower pump. We should have asked to change rooms but after unpacking and only being there for 2 nights we just couldn't face it. However I cannot believe that a member of staff had not heard the racket in that corridor.
I have given it 3 stars because the food was very good, the staff very friendly and because Sara handled our situation in the restaurant supremely well and also because we didn't complain.
Source: tripadvisor.co.uk
In August 2024, Sharron W said about Mercure Dunkenhalgh Hotel & Spa
My daughter and I had booked a spa day including treatments, use of the spa and afternoon tea.
Positives: friendly staff, afternoon tea was quite nice apart from a tasteless scotch egg and squrty cream for the scones. I think we were given a complimentary glass of prosecco.
Liked the steam rooms and sauna
Negatives: I didnt get the treatments that I booked. We were advised at arrival that they were short staffed as someone had had an accident on the way to work, they would rearrange my treatments for later in the morning. Understandable, I was fine with this. My daughter had no problems with her treatments. When I went for mine I told the spa therapist 3 times that I was booked for a back massage and facial, I also confimed my full name. She seemed confused and didn't know the layout of the room or which towel or sheet I should lie on. She then gave me what I believe was a marine scrub back treatment and did something with my feet. I was hoping the back massage would start when she told me the treatment was finished.
I asked about the facial and asked her to double check my treatment because she seemed confused. She said I would need to come back an hour and a half later for that. I went to the main desk to explain that the treatment was not what I expected, but I was told this was because of the staff shortage, he didn't really listen to what I was telling him.
When I went back later on, it was the same therapist. I showed her the spa packoge from the website and the treatments I had booked. She looked very confused, another member of staff came over and I explained. I said I had really wanted the back massage, please could I have this instead of the facial. It was agreed she would that she would do a back massage.
I have had many massages before, and this wasn't a massage this was rubbing oil on my back for 20 minutes. I asked for a bit more pressure, but this continued.
The showers in the changing room had big clumps of hair in the drain.
There weren't enough loungers.
The jacuzzi was cool and a bit feeble
Positives: friendly staff, afternoon tea was quite nice apart from a tasteless scotch egg and squrty cream for the scones. I think we were given a complimentary glass of prosecco.
Liked the steam rooms and sauna
Negatives: I didnt get the treatments that I booked. We were advised at arrival that they were short staffed as someone had had an accident on the way to work, they would rearrange my treatments for later in the morning. Understandable, I was fine with this. My daughter had no problems with her treatments. When I went for mine I told the spa therapist 3 times that I was booked for a back massage and facial, I also confimed my full name. She seemed confused and didn't know the layout of the room or which towel or sheet I should lie on. She then gave me what I believe was a marine scrub back treatment and did something with my feet. I was hoping the back massage would start when she told me the treatment was finished.
I asked about the facial and asked her to double check my treatment because she seemed confused. She said I would need to come back an hour and a half later for that. I went to the main desk to explain that the treatment was not what I expected, but I was told this was because of the staff shortage, he didn't really listen to what I was telling him.
When I went back later on, it was the same therapist. I showed her the spa packoge from the website and the treatments I had booked. She looked very confused, another member of staff came over and I explained. I said I had really wanted the back massage, please could I have this instead of the facial. It was agreed she would that she would do a back massage.
I have had many massages before, and this wasn't a massage this was rubbing oil on my back for 20 minutes. I asked for a bit more pressure, but this continued.
The showers in the changing room had big clumps of hair in the drain.
There weren't enough loungers.
The jacuzzi was cool and a bit feeble
Source: tripadvisor.co.uk
In August 2024, Just J said about Mercure Dunkenhalgh Hotel & Spa
I arrived late and missed dinner , but the said they could get a snack ! I told them I was gluten free and the said I could have a salad and fries ! I asked them to deliver to my room £5 charge ) The chips were nice but the salad was just lettuce and Parmesan but slices of cooked bread ( Not gluten free) I explained this ! But nothing was done No apology !!! I stayed 2 nights and I ate else were ! I could not take the chance it could happen again ! The room was clean but no fridge ! And the noise at night is terrible people banging doors and smoking on the bottom floor ! Would I stay again ? Erm no !
Source: tripadvisor.co.uk
In August 2024, JO F said about Mercure Dunkenhalgh Hotel & Spa
My husband and I stayed there for two nights and had a lovely time. I had a wonderful treatment. We dined off the specials menu and the food was excellent. The service was brilliant, the rooms were clean and had a brilliant stay. Thank you to all the staff who were so friendly.
Source: tripadvisor.co.uk
In August 2024, Javier said about Mercure Dunkenhalgh Hotel & Spa
I recently had the pleasure to stay at this fabulous hotel. It was a great experience from start to finish with friendly staff, clean rooms, great spa and gym facilities. I dined off the special menu and the food was excellent. I would highly recommend staying here.
Source: tripadvisor.co.uk
In September 2024, Sue g said about Mercure Dunkenhalgh Hotel & Spa
We went for our 70th Birthday Celebrations with our partners .what a wonderful experience Staff very friendly and attentive. Excellent food Amanda and Sara in the restaurant surprised us with a cake and candle and the staff sang happy birthday to us. even allowed my husband to organise a champagne breakfast ,amazing.
Spa treatments we had were brilliant . Hotel very clean and tidy throughout.
Would recommend it for a special occasion
Spa treatments we had were brilliant . Hotel very clean and tidy throughout.
Would recommend it for a special occasion
Source: tripadvisor.co.uk