Local Reviews
In July 2024, Footprints785900 said about Mercure Dunkenhalgh Hotel & Spa
Just back from a 4 night stay with a coach tour. The exterior needs a bit of tlc but don't we all. The procedure for room allocation was very straightforward. Our bedroom/bathroom was spacious and clean and our water pressure was excellent. It took a bit of time at dinner on the first night but we were a very large coach party and once we had our allocated tables the remaining nights were great. We have been on many coach tours and I can honestly say this was the best food we have ever had. Being gluten free the choice I had was far better than other places I have stayed. The two fish dishes I had were beautifully cooked,as were all our meals, and a big thank you to your kitchen staff. Plenty of choice at breakfast and everything was replenished regularly and hot. Without exception all the members of staff we encountered were welcoming, friendly, polite and hard working. Special thanks to Aziz, Chloe and Lilly, a credit to your hotel. Thank you all for a wonderful few days.
Source: tripadvisor.co.uk
In July 2024, Christine R said about Mercure Dunkenhalgh Hotel & Spa
Our housekeeper Elsa was wonderful, she was so polite and kind, have booked again already because of the fantastic service she gave, the food and accommodation were fabulous and the rest of the staff very hardworking and helpful. The hotel offers everything you need.
Source: tripadvisor.co.uk
In August 2024, Craig W said about Mercure Dunkenhalgh Hotel & Spa
Wow what a hotel, the staff are so friendly and polite, the grounds are lovely and the room was clean and immaculate,
There is plenty of car parking spaces and if your reg at reception the parking was free
The breakfast was nice and catered for all kinds of people
Would definitely recommend
There is plenty of car parking spaces and if your reg at reception the parking was free
The breakfast was nice and catered for all kinds of people
Would definitely recommend
Source: tripadvisor.co.uk
In August 2024, Helen B said about Mercure Dunkenhalgh Hotel & Spa
Chose this hotel for a wedding, as it said it had EV chargers, we travelled 250 miles to find they didn't have any working. So not at all happy. They gave us a swimming pool pass but couldn't use it as had to leave early to charge the car elsewhere.
Source: tripadvisor.co.uk
In August 2024, gillian b said about Mercure Dunkenhalgh Hotel & Spa
My husband and I had a very relaxing visit to the hotel.The staff were very pleasant and attentive but a special mention must go to Mal who worked at the bar. He made contact with us on our early arriva whilst waiting for check in. We ordered coffees . His personal skills and confidence were outstanding. He was keen to chat and offer any assistance we needed during our stay offering advice about the hotel and its surrounding areas. He was also complimentary about his other working colleagues which was refreshing.
Mal made our stay very enjoyable. He is a great asset to the hotel. Should his special skills be recognised he should prove to have a bright successful future ahead which ever path he chooses.
Mal made our stay very enjoyable. He is a great asset to the hotel. Should his special skills be recognised he should prove to have a bright successful future ahead which ever path he chooses.
Source: tripadvisor.co.uk
In August 2024, Sally F said about Mercure Dunkenhalgh Hotel & Spa
Booked this hotel as near a concert were going to, it’s a beautiful looking hotel in well looked after grounds. We had a really large room (14) and large en-suite, the only gripe was the towel radiator was on permanently which wasn’t great as it was a hot day, the receptionist said she would ask the duty manager to have a look but it was still on when we got back. The breakfast was lovely and the food was a very good standard. The bar staff are super polite.
To note there is lots of stairs and steps around the hotel
To note there is lots of stairs and steps around the hotel
Source: tripadvisor.co.uk
In August 2024, travellingteacher126 said about Mercure Dunkenhalgh Hotel & Spa
Stayed here as we were attending a wedding a nearby wedding venue. The hotel is nice, I wouldn’t say 4 star but it was adequate for what we needed. The drinks prices are high which is to be expected but the bar staff were really lovely and a great selection of local drinks in addition to standard ones. The bedrooms are tired and need some tlc, did what they needed to and we weren’t in them much. Breakfast selection was good and you can request vegetarian sausage which is nice but the lady who sat us down was quite rude and miserable. When we got in to the room we had some tea/coffee facilities but literally one tea bag and one sachet of coffee i called reception and asked for some milk as we didn’t have any they said they would bring some but they never did. It’s ok for a night. I wouldn’t bother with room service it’s really pricey and not a great selection but loads of local takeaways deliver which we did do.
Source: tripadvisor.co.uk
In August 2024, noelers said about Mercure Dunkenhalgh Hotel & Spa
Our family stayed overnight for a family gathering. From checking in to checking out, we were greeted by smiles. The staff we encountered were so friendly. One even kindly informed us of the history of the building and showed us a painting of the lady whose spirit has been spotted from time to time. She didn't
Make an appearance to us! The rooms were large, well appointed and spotlessly clean. The breakfast was plentiful, and lots to choose from. We enjoyed our stay, and will definitely stay here again. The reason I didn't give it 5 stars is for the odd swimming hours for children, and the fact you have to pay to use the pool
Make an appearance to us! The rooms were large, well appointed and spotlessly clean. The breakfast was plentiful, and lots to choose from. We enjoyed our stay, and will definitely stay here again. The reason I didn't give it 5 stars is for the odd swimming hours for children, and the fact you have to pay to use the pool
Source: tripadvisor.co.uk
In August 2024, Becky M said about Mercure Dunkenhalgh Hotel & Spa
We initially accessed the Spa and had a foot scrub and massage. Stacey and the girls were so lovely, the massage felt very personal targeting key areas of pain/troubles rather than the standard massage you normally get. We then accessed the other spa facilities, which was very relaxing. The afternoon tea was delish.
The overnight stay was also lovely. We stayed in a privilege room and it was a great size and very comfortable. We sat in the court yards and gardens in which there are many of. The building itself is stunning with grandeur, beautiful staircase, and detailing throughout.
The breakfast was also a good selection and the dining areas and modern and well decorated.
As an advisory to the hotel I think they need to update the photos to reflect any renovations to show all the hardwork 😊
The overnight stay was also lovely. We stayed in a privilege room and it was a great size and very comfortable. We sat in the court yards and gardens in which there are many of. The building itself is stunning with grandeur, beautiful staircase, and detailing throughout.
The breakfast was also a good selection and the dining areas and modern and well decorated.
As an advisory to the hotel I think they need to update the photos to reflect any renovations to show all the hardwork 😊
Source: tripadvisor.co.uk
In August 2024, Shaun M said about Mercure Dunkenhalgh Hotel & Spa
This hotel was a last minute get away for a few days just me and the wife.
Yes we done the room upgrade I didn’t feel there was much point though as the standard looked just as good
The grounds were really well looked after great photo opportunities
The staff were great one night was really hot messaged them came straight up with a fan great job
The restaurant great food was great would of like a more extensive menu choose to eat out one night loads of close options
The spa facilities yeah great very clean and again polite staff nothing was a trouble.
Would I stay again definitely 100%
I understand upgrades take time but to make it more pleasant for me I would of loved a air conditioner unit especially after upgrading rooms
Then to upgrade the hotel and install e.v chargers would of been a real treat
All in all very good and would return
Yes we done the room upgrade I didn’t feel there was much point though as the standard looked just as good
The grounds were really well looked after great photo opportunities
The staff were great one night was really hot messaged them came straight up with a fan great job
The restaurant great food was great would of like a more extensive menu choose to eat out one night loads of close options
The spa facilities yeah great very clean and again polite staff nothing was a trouble.
Would I stay again definitely 100%
I understand upgrades take time but to make it more pleasant for me I would of loved a air conditioner unit especially after upgrading rooms
Then to upgrade the hotel and install e.v chargers would of been a real treat
All in all very good and would return
Source: tripadvisor.co.uk