Local Reviews
In May 2024, JeanieBlackburnLancs said about Mercure Dunkenhalgh Hotel & Spa
We were at the Cameo Restaurant to celebrate a family birthday. The staff in the restaurant went above and beyond to ensure we had a perfect evening. Sara in charge was WONDERFUL. Welcoming us ensuring my sister felt special on her 80th birthday. Giving her a complementary drink as we sat at the table. She directed her young staff perfectly and knew all drink and food orders. After the meal I asked for a dessert and candle. The staff came out singing and we ended our happy occasion on such a happy note. Thank you all for a splendid evening.
Source: tripadvisor.co.uk
In May 2024, Keith Wrigley said about Mercure Dunkenhalgh Hotel & Spa
The pictures show quite a grand, historic building that would be the kind of place we would choose to stay in normally, but beyond the front of the building , it is all very tired indeed.
Reception smells like something has died in the cellar below and the receptionist told us they were bringing in a company to find out where the smell was coming from, but not a great first impression.
We were told we had been given an upgrade to 'an executive room' which could be found down the endless corridors in the building behind the main hotel. To get there, you passed another function room that also smelled of damp rot, through several doors that have been badly repainted numerous times and down an external walkway where the wooden balustrades were collapsing an had been badly patched up with various planks of unpainted wood. The exterior walls of the hotel (especially at the back) have paint hanging off them and look in a very sorry state.
The hotel is huge and desperately in need of some serious TLC. It feels like one of the 'end of life' type hotels that are purchased by Best Western.
The only part of the hotel that felt up to standard was the Spa lounge and bar but probably because they are the areas generating the most revenue. We were not charged for the £10 per person fee for the use of the pool (which I would have resented greatly if they had tried), but would have had to pay to hire a robe at £5 each per visit..so we didn't bother.
The staff were lovely in the restaurant, but most of the already very limited meal options on the menu were unavailable due to having been busy for the previous few days. This is not an acceptable excuse for a hotel to run out of food when offering a dinner bed and breakfast package, where people book to stay with plenty of notice.
Breakfast was functionally ok but quite average and the evening meals were also ok but nothing to get excited about.
I wouldn't return as the place is shabby and smells bad despite the staff being very attentive. They are simply working with what they have to offer.
I certainly wouldn't hold a wedding or function at this hotel because it feels cheap, old and neglected. Shame really because the pictures make it look a lot nicer.
Reception smells like something has died in the cellar below and the receptionist told us they were bringing in a company to find out where the smell was coming from, but not a great first impression.
We were told we had been given an upgrade to 'an executive room' which could be found down the endless corridors in the building behind the main hotel. To get there, you passed another function room that also smelled of damp rot, through several doors that have been badly repainted numerous times and down an external walkway where the wooden balustrades were collapsing an had been badly patched up with various planks of unpainted wood. The exterior walls of the hotel (especially at the back) have paint hanging off them and look in a very sorry state.
The hotel is huge and desperately in need of some serious TLC. It feels like one of the 'end of life' type hotels that are purchased by Best Western.
The only part of the hotel that felt up to standard was the Spa lounge and bar but probably because they are the areas generating the most revenue. We were not charged for the £10 per person fee for the use of the pool (which I would have resented greatly if they had tried), but would have had to pay to hire a robe at £5 each per visit..so we didn't bother.
The staff were lovely in the restaurant, but most of the already very limited meal options on the menu were unavailable due to having been busy for the previous few days. This is not an acceptable excuse for a hotel to run out of food when offering a dinner bed and breakfast package, where people book to stay with plenty of notice.
Breakfast was functionally ok but quite average and the evening meals were also ok but nothing to get excited about.
I wouldn't return as the place is shabby and smells bad despite the staff being very attentive. They are simply working with what they have to offer.
I certainly wouldn't hold a wedding or function at this hotel because it feels cheap, old and neglected. Shame really because the pictures make it look a lot nicer.
Source: tripadvisor.co.uk
In May 2024, Mel said about Mercure Dunkenhalgh Hotel & Spa
I couldn't fault this - my first spa weekend! And this hotel was amazing. They pulled out all the stops to make my birthday special. From the "Happy Birthday" message painted on the mirror in the room and the balloons & brownies left in there when we walked in! To the unexpected, complimentary prosecco cocktail brought over by the waitress during our evening meal and the Pool Access thrown into our package, even though we (inadvertently) didn't book it - again because it was my birthday. It's these little personal touches that get remembered and make you feel welcome - and bring you back 😊
The hotel is immaculately clean, the room perfect and comfortable, the food and drink delicious, the pool warm, calm and relaxing and I'm just about to go in for my shoulder neck and back massage, which I'm sure won't disappoint - if the rest of the weekend is anything to go by.
Five stars from us 😁
The hotel is immaculately clean, the room perfect and comfortable, the food and drink delicious, the pool warm, calm and relaxing and I'm just about to go in for my shoulder neck and back massage, which I'm sure won't disappoint - if the rest of the weekend is anything to go by.
Five stars from us 😁
Source: tripadvisor.co.uk
In May 2024, Amy w said about Mercure Dunkenhalgh Hotel & Spa
I attended the boogie bingo night! What an amazing night, the whole event was so fun! Staff are friendly, special mention to Sarah and Emily in the reservations team for the amazing room upgrade. Would recommend dunkenhalgh to friends and family. Would happily return
Source: tripadvisor.co.uk
In May 2024, Ruby B said about Mercure Dunkenhalgh Hotel & Spa
Lovely night away at the dunkenhalgh hotel and spa, it was such a relaxing environment, was perfect to chill out. Emily from reservations gave a free upgrade which topped off the night away perfectly. This was so lovely of her! 100% recommend!
Source: tripadvisor.co.uk
In May 2024, Anita H said about Mercure Dunkenhalgh Hotel & Spa
Lovely night away to celebrate our 1st Wedding Anniversary. Emily from reservations even gave us a free upgrade which added to our treat. Wonderful service from her, would highly recommend
Thank you again for making our Anniversary one to remember 🤩🤩
Thank you again for making our Anniversary one to remember 🤩🤩
Source: tripadvisor.co.uk
In May 2024, _trish_maharaj said about Mercure Dunkenhalgh Hotel & Spa
Following my treatment at the spa I wanted to purchase a single item. However, as I was ready to pay, I was told that the item was £31, £10 more than the price initially quoted and on the spa’s website. I enquired from two different staff members whether this pricing was correct to which I was told that it was. I also emailed the general manager of the spa regarding the dodgy pricing and was told it was human error and as he did not serve me himself he could not say why. Please be aware!
Source: tripadvisor.co.uk
In May 2024, Frank M said about Mercure Dunkenhalgh Hotel & Spa
Fantastic stay at this hotel.
Rooms are very comfortable.
Staff are all very friendly too.
I also ate in the hotel for breakfast and dinner. Good selection at breakfast.and dinner was decent too.
I would recommend this hotel to anyone.
I'm looking forward to returning next week.
Rooms are very comfortable.
Staff are all very friendly too.
I also ate in the hotel for breakfast and dinner. Good selection at breakfast.and dinner was decent too.
I would recommend this hotel to anyone.
I'm looking forward to returning next week.
Source: tripadvisor.co.uk
In May 2024, ScouseWife38 said about Mercure Dunkenhalgh Hotel & Spa
Rooms spacious and comfortable and staff super friendly but the hotel is tired looking and needs money spending on it.
Hot selection at breakfast was poor, no mushrooms, fried eggs, black pudding or hash browns.
Has the potential to be a lovely hotel but unfortunately I won’t be returning
Hot selection at breakfast was poor, no mushrooms, fried eggs, black pudding or hash browns.
Has the potential to be a lovely hotel but unfortunately I won’t be returning
Source: tripadvisor.co.uk
In May 2024, Amelia H said about Mercure Dunkenhalgh Hotel & Spa
I came here for my 30th birthday. I was very sceptical about coming after reading some of the reviews. But honestly we had such an amazing time! Emily from reservations sorted us out. From start to finish, she’s a credit to your hotel. Rooms was decorated, lovely birthday message on the mirror. Thanks again Emily. We most definitely return to your hotel.
Source: tripadvisor.co.uk