Local Reviews
In January 2024, Julienne D said about Mercure Dunkenhalgh Hotel & Spa
We booked a family room last minute as we were left stranded in the area on our way from one hotel to another. We actually then close to delay the next stage of our trip and extend our stay here as we were made to feel so welcome and wanted to make the most of our oportunity here. We mainly dealt with Jess on reception, she checked us in and then I was glad to see it was her when we went to extend the booking. She was very attentive and made a fuss of our little boy. She even asked for our keycards to extend those so we didn't get locked out of our room when we were originally meant to leave. I was concerned when reading reviews and yes the hotel is tired in places but it is a beautiful historic building and the staff are so helpful. Breakfast could use improving. The quality of the food is not worth the cost so we chose to go out for breakfast on our remaining days.
Source: tripadvisor.co.uk
In January 2024, Mrs O said about Mercure Dunkenhalgh Hotel & Spa
The afternoon tea wasn't the best food was bland and the lack of hot tub was disappointing the fact there is no description of what the different rooms are for in the thermal suite aswell rooms were clean though
Source: tripadvisor.co.uk
In January 2024, Margaret W said about Mercure Dunkenhalgh Hotel & Spa
Stayed for a night on 6th January. Very friendly and efficient reception staff made for an easy check in . Stayed in a suite that had everything you would need/want in a night away.
Bed was without a doubt the most comfortable I've slept in.
Leisure facilities were top notch .
All staff were attentive and professional.
Would recommend this hotel to family and friends.
Bed was without a doubt the most comfortable I've slept in.
Leisure facilities were top notch .
All staff were attentive and professional.
Would recommend this hotel to family and friends.
Source: tripadvisor.co.uk
In January 2024, Cosmopolitan592802 said about Mercure Dunkenhalgh Hotel & Spa
Me and my friend recently went on a spa day at Dunkenhalgh Hotel and spa, we were greeted by Sam at reception who was an absolute joy and gave a wonderful greeting and explanation of the amazing day we were about to embark on. The facilities on site are excellent with a great thermal suit with lots of different rooms and options, alongside a good sized pool and jacuzzi. The hot stone massage and facial given by Kayleigh was one of the best of my life, she found and relieved all my knots and pains and I left the treatment room floating on air with the freshest face ever.
when we went into the bar area for our afternoon tea both Anna and Hollie looked after us and were so kind and accommodating even with my friends dietary requirements and couldn't not be more accommodating. We had a fantastic day and will be retuning soon, a fantastic experience and calming location, thanks to the whole team for making our day so special.
when we went into the bar area for our afternoon tea both Anna and Hollie looked after us and were so kind and accommodating even with my friends dietary requirements and couldn't not be more accommodating. We had a fantastic day and will be retuning soon, a fantastic experience and calming location, thanks to the whole team for making our day so special.
Source: tripadvisor.co.uk
In January 2024, Elizabeth j said about Mercure Dunkenhalgh Hotel & Spa
The grounds are stunning, the rooms were lovely and the beds were really comfy. The food was stunning! And the food and drink is really reasonably priced too. The spa was amazing, multiple steam rooms, a massive sauna and a pool with jacuzzi. The service was also brilliant, everyone was so friendly and helpful. Will definitely come back here again.
Source: tripadvisor.co.uk
In January 2024, Bethany said about Mercure Dunkenhalgh Hotel & Spa
Average / below average, especially for the price. The food was okay, but very pricey for the quality - same with the drinks. The spa area is nice and appears clean, but limited seating. The rooms were full of dust and had water damage and mould in the bathroom - not an issue for a night but for the price, there shouldn’t be this problem. Staff were nice and the massage therapists explained the services well.
Pros: free parking, room service, large rooms, friendly staff, pretty building, warm pool.
Personally wouldn’t go back, but we don’t regret our experience.
Pros: free parking, room service, large rooms, friendly staff, pretty building, warm pool.
Personally wouldn’t go back, but we don’t regret our experience.
Source: tripadvisor.co.uk
In January 2024, Maxine M said about Mercure Dunkenhalgh Hotel & Spa
No water in room and nowhere to get any water in hotel apart from the bathroom tap or buy it when you order food in restaurant.
Corridors are freezing cold.
Simple repairs not done in room - stain on chair, stained/marked nets, broken tile in bathroom.
Poor quality toilet paper.
A lot of banging at night - hard to get to sleep.
Signage in hotel is confusing - got lost several times.
To get to my room, I had to go through function room where there was a function going on. After swimming, with wet hair, at night, my only option was to go outside, walk around the building and back in.
QR code in room to order room service, but the menu was out of date!
Restaurant staff informedof of current choices available?Also, £5.50 charge for room service.
Bed was comfortable and gym was good. Swimming pool was lovely but changing rooms need refurbishment.
Staff in hotel were very friendly and helpful.
Corridors are freezing cold.
Simple repairs not done in room - stain on chair, stained/marked nets, broken tile in bathroom.
Poor quality toilet paper.
A lot of banging at night - hard to get to sleep.
Signage in hotel is confusing - got lost several times.
To get to my room, I had to go through function room where there was a function going on. After swimming, with wet hair, at night, my only option was to go outside, walk around the building and back in.
QR code in room to order room service, but the menu was out of date!
Restaurant staff informedof of current choices available?Also, £5.50 charge for room service.
Bed was comfortable and gym was good. Swimming pool was lovely but changing rooms need refurbishment.
Staff in hotel were very friendly and helpful.
Source: tripadvisor.co.uk
In January 2024, Terry S said about Mercure Dunkenhalgh Hotel & Spa
We came to Mercure Dunkenhalgh for a Winter Warmer Spa. Arrived at 9.15am and spent a good 4hrs using the facilities. All the staff were friendly and attentive. Couldnt complain about anything really, Spa treatments were great, afternoon tea was lovely.
Some people note the pool area is a bit dated, I would agree to some aspects but for what we paid we couldnt make any faults.
Some people note the pool area is a bit dated, I would agree to some aspects but for what we paid we couldnt make any faults.
Source: tripadvisor.co.uk
In January 2024, chris b said about Mercure Dunkenhalgh Hotel & Spa
We booked this hotel because we wanted to have a belated Golden Wedding meal celebration with family in the area. We explained when booking that it was belated. We received a very warm welcome from reception who noted our special celebration.
Room - We had been upgraded to an executive room which had been specially decorated to celebrate our anniversary (Won't say how as don't want to spoil it for anyone else). We had also been given some freebies. The room was spacious and quiet and we couldn't hear the loud music playing from one of the function rooms. There was only one downside in that it was quite a walk from the bars and restaurant and part of the way was outside. Although it was under cover it was open on one side. As it was a stormy and cold weekend it meant you had to wear a jacket/coat as it was a bit wet.
There is a lovely ambience in the bar and restaurant. The very friendly staff are keen to please. All of the family expressed how much they had enjoyed the food and the relaxed atmosphere. We did have an issue with one meal not having arrived. When mentioned to the restaurant manager it was sorted out very quickly.
We had a wonderful short break here and would like to thank all the staff for making it such a special occasion.
Room - We had been upgraded to an executive room which had been specially decorated to celebrate our anniversary (Won't say how as don't want to spoil it for anyone else). We had also been given some freebies. The room was spacious and quiet and we couldn't hear the loud music playing from one of the function rooms. There was only one downside in that it was quite a walk from the bars and restaurant and part of the way was outside. Although it was under cover it was open on one side. As it was a stormy and cold weekend it meant you had to wear a jacket/coat as it was a bit wet.
There is a lovely ambience in the bar and restaurant. The very friendly staff are keen to please. All of the family expressed how much they had enjoyed the food and the relaxed atmosphere. We did have an issue with one meal not having arrived. When mentioned to the restaurant manager it was sorted out very quickly.
We had a wonderful short break here and would like to thank all the staff for making it such a special occasion.
Source: tripadvisor.co.uk
In January 2024, Sara B said about Mercure Dunkenhalgh Hotel & Spa
Spa treatments and hotel services it wasn’t so bad but restaurant inside the hotel .. I hope soon it’s gonna be closed down!! Service for dinner time was so slowly and unfortunately not organised at all ! Waiting for dinner 55 min and still if my partner wouldn’t go and asked them what’s going on we would not get our food for sure ! Never again stay away as far as you can ..
Source: tripadvisor.co.uk