Local Reviews
In October 2023, Todmordenbanjoplayer said about Mercure Dunkenhalgh Hotel & Spa
Glad I didn’t pay full rate but hey ho ! Decent room
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
Source: tripadvisor.co.uk
In October 2023, Hassan A said about Mercure Dunkenhalgh Hotel & Spa
Always use this hotel when in the area as the staff are a credit (Sarah is always super helpful and goes above and beyond)
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
Source: tripadvisor.co.uk
In October 2023, amelpa93 said about Mercure Dunkenhalgh Hotel & Spa
We came here for a spa break for my 30th. I wouldn’t recommend coming here for a spa break though as the facilities aren’t up to scratch. We had a facial which was lovely but that’s about as far as the positives go on the “spa” side of things. The pool was freezing cold, including the hot tub area. We spoke with 2 people who were regular members and they mentioned that there was an issue with the boiler a few weeks ago which was supposedly fixed but they said it had been cold ever since then in the pool/whirlpool area. We told the staff in the spa reception but they weren’t much help and advised that the temperature is “regulatory” and they would check it.. the whirl pool was literally shooting in ice cold water. They also told us the spa access was complementary with a hotel stay but we specifically booked a spa break so that was incorrect - we came to primarily use the pool/whirlpool and could only stay in for 10 minutes.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
Source: tripadvisor.co.uk
In October 2023, Debbie M said about Mercure Dunkenhalgh Hotel & Spa
We had a lovey stay with some friends, good parking, lovely welcoming staff , 700 year old building , plenty of history , bedroom and bathroom large and clean , spa good , restaurant good , staff exceptional especially Sarah ,
Breakfast really good thoroughly enjoyed our stay .
Breakfast really good thoroughly enjoyed our stay .
Source: tripadvisor.co.uk
In October 2023, Lesley F said about Mercure Dunkenhalgh Hotel & Spa
Overall a good stay. Incredibly busy and at times I felt for the staff. Could tell they were understaffed but they did their best. Pool definitely needed to be warmer but spa staff didn't seem to want to be there or deal with guests. Hotel staff genuinely cared and wanted to make our stay the best it could be. Aziz was brilliant on breakfast as was Jess on check out. We left with a smile on our face forgetting any negatives after a lovely morning. Sara and Sean on the bar were great and efficient.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
Source: tripadvisor.co.uk
In October 2023, Hlm said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely time here for a one night stay. The building is beautiful and steeped in history. We stayed in the courtyard and we had no major complaints about the room. The only minor thing was that the electric towel radiator doesn't switch off so was really warm in the night but I would prefer that instead of being to cold. We spent time in the pool and steam/sauna which helped us to relax before having a two course meal in the evening. We could not fault the food and the staff were all friendly and welcoming. We had breakfast the following morning and there was ample selection of cooked and cold foods, so something for everyone. We will definitely be returning again for another stay.
Source: tripadvisor.co.uk
In November 2023, Ann S said about Mercure Dunkenhalgh Hotel & Spa
Just returned from two nights at this lovely hotel, staff went out of their way to make sure we were looked after. We were given an upgraded room which was huge and spotlessly clean . Spa was great warm pool . Food was lovely and the resteraunt manager very welcoming in a morning we were spoilt at dinner and given free drink for anniversary from very nice waiting staff , we will definitely recommend and be returning at some point . Very relaxing stay and lovely visiting the forest of Bowland and Yorkshire dales very scenic .
Source: tripadvisor.co.uk
In November 2023, Catherine W said about Mercure Dunkenhalgh Hotel & Spa
I live this place I visit alot with friends we love the spa and the staff and the bar food afterwards. But our special place the lovely warm welcoming pool and whirl pool disappointed us this time The pool and surrounding areas were cold. I have a condition that gets worse when it's too cold. Thank heaven for the kitchen preparing us piping hot delicious soup to warm us up. Hoping it's a one off as we will return.
Source: tripadvisor.co.uk
In November 2023, jeremy p said about Mercure Dunkenhalgh Hotel & Spa
Another lovely Mercure Hotel (the Mercure in Benidorm is superb too!)
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Source: tripadvisor.co.uk
In December 2023, Scenic795750 said about Mercure Dunkenhalgh Hotel & Spa
Just got back from a wonderful weekend break at this lovely hotel. Greeted by the lovely Chutmi and Semoyal at reception! Very friendly and professional!
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
Source: tripadvisor.co.uk