Local Reviews
In September 2023, S C said about Mercure Dunkenhalgh Hotel & Spa
Booked a Privilege room, it was lovely, refurbished and spacious. Instantly brought a feeling of comfort. Breakfast staff were very helpful with providing cafetière and hot milk. Special thanks to Sara and Aziz who made dinner and breakfast enjoyable experiences. The restaurant refurbishment was lovely, created a calm and relaxing ambience for both dinner and breakfast. The bar was comfortable although I was unsure who was watching the softball! The hotel was very busy on the second night and there was chaos in the kitchen however Sara ensured we got our dessert. Would go back. Even with 3 left feet for slippers 😉
Source: tripadvisor.co.uk
In September 2023, lisa s said about Mercure Dunkenhalgh Hotel & Spa
We have had an outstanding visit this weekend. The spa service was second to none and the staff (Ella and team) went to extraordinary lengths to meet our every need. We also, cannot praise the bar staff (Kyle/ Sara) highly enough for their attentiveness, humour, professionalism and care. Especially when the venue was so busy. Thank you. Thank you. Thank you! 🎉🎉🎉
Source: tripadvisor.co.uk
In September 2023, Kylie J said about Mercure Dunkenhalgh Hotel & Spa
Lovely grounds and beautiful hotel. We called late as we driving down from Scotland and the team made a real effort to accomodate us at short notice.
New rooms were lovely and well appointed, but Alison and Aziz and the reception team made a real difference
New rooms were lovely and well appointed, but Alison and Aziz and the reception team made a real difference
Source: tripadvisor.co.uk
In September 2023, Andrew L said about Mercure Dunkenhalgh Hotel & Spa
Great night away from the kids. Welcome at reception (from Becky ?) was amazing. Staff in hotel were great throughout. Room was a tad small but bed v comfy. Good size bathroom. Staff in the bar were so helpful - ran round to find us our complimentary Prosecco and ice bucket. Top guy ! Spa was great - decent size pool. The jacuzzi was integrated so not too hot. Steam rooms and sauna all good size. Slight downside were the staff in that team - not quite as friendly. Breakfast the next morning was good. Hash browns a highlight.
Source: tripadvisor.co.uk
In September 2023, a1m2y said about Mercure Dunkenhalgh Hotel & Spa
Came here for 1 night. It was with a voucher we received from Christmas 2022. We first arrived and checked in around 3pm went straight to the room dropped our luggage off and went straight to the spa.
The pool was a decent size. Sauna and steam room were good unfortunately one of the rooms was out or order when we were there. We didn't get chance to lie on the loungers as they were reserved by guest but it does say not to reserve loungers. Needed more loungers round the pool.
Changing rooms had everything you needed which was great.
Came back to the room and I noticed a big stain on the carpet so I wasn't happy with this it wasn't a massive issue but I would of liked to change rooms so rang reception to see if there was a availability to swap rooms and there was. The executive rooms were spacious and lovely equipped it just seemed a bit of a walk from reception.
Rooms had iron, ironing board, hairdryer, tea and coffee facilities, shower gel, shampoo and conditioner. Beds were comfy and big.
We ate at the restaurant there with our overnight deal it included a 2 course meal which I enjoyed mine but my partner had the steak and paid extra and said it felt like a pub steak and not worth the price. The puddings were delicious.
I am a very light sleeper unfortunately so heard everyone walk past at night time. My partner didn't hear anything so would recommend if light sleeper to bring ear budds.
Breakfast was lovely and alot of choice and hash browns were amazing best part of the Breakfast. It was a help yourself buffet.
Overall we had a nice time just the two of us probably wouldn't come back but it was nice to get away and relaxed. Staff were friendly and very helpful 🙂
The pool was a decent size. Sauna and steam room were good unfortunately one of the rooms was out or order when we were there. We didn't get chance to lie on the loungers as they were reserved by guest but it does say not to reserve loungers. Needed more loungers round the pool.
Changing rooms had everything you needed which was great.
Came back to the room and I noticed a big stain on the carpet so I wasn't happy with this it wasn't a massive issue but I would of liked to change rooms so rang reception to see if there was a availability to swap rooms and there was. The executive rooms were spacious and lovely equipped it just seemed a bit of a walk from reception.
Rooms had iron, ironing board, hairdryer, tea and coffee facilities, shower gel, shampoo and conditioner. Beds were comfy and big.
We ate at the restaurant there with our overnight deal it included a 2 course meal which I enjoyed mine but my partner had the steak and paid extra and said it felt like a pub steak and not worth the price. The puddings were delicious.
I am a very light sleeper unfortunately so heard everyone walk past at night time. My partner didn't hear anything so would recommend if light sleeper to bring ear budds.
Breakfast was lovely and alot of choice and hash browns were amazing best part of the Breakfast. It was a help yourself buffet.
Overall we had a nice time just the two of us probably wouldn't come back but it was nice to get away and relaxed. Staff were friendly and very helpful 🙂
Source: tripadvisor.co.uk
In September 2023, TJ said about Mercure Dunkenhalgh Hotel & Spa
We returned to the hotel to celebrate our 1st wedding anniversary, we were welcomed at the reception wonderfully. The room was superb, spacious and modern. We booked an evening meal on the Sunday night, this was 100% amazing, good portion size and plently of flavour. We were looked after amazingly in the resturant by all the staff who were very knowledgable of the dishes.
The following morning we went for breakfast and this was amazing, we have stayed in hotels previously and the breakfast is a let down but not here.... special mention to Aziz and Edwina who went out of there way at breakfast to provide us with an amazing service and help with our dietry requirements they both are an absolute credit to the hotel.
Finally we booked in for treatments and afternoon tea at the spa on the Monday, the treatments were amazing and the ladies who did the treatments were superb. A special mention for Anne who is amazing if there is anything she doesnt know then it isnt worth knowing she made us at ease and extremley welcome.
Looking forward to a return visint in the future
The following morning we went for breakfast and this was amazing, we have stayed in hotels previously and the breakfast is a let down but not here.... special mention to Aziz and Edwina who went out of there way at breakfast to provide us with an amazing service and help with our dietry requirements they both are an absolute credit to the hotel.
Finally we booked in for treatments and afternoon tea at the spa on the Monday, the treatments were amazing and the ladies who did the treatments were superb. A special mention for Anne who is amazing if there is anything she doesnt know then it isnt worth knowing she made us at ease and extremley welcome.
Looking forward to a return visint in the future
Source: tripadvisor.co.uk
In September 2023, Tony Pensavalle said about Mercure Dunkenhalgh Hotel & Spa
I had the most amazing stay at the hotel and spa! From the moment I arrived, I was greeted with warm smiles and exceptional service. The room was beautifully appointed with all the comforts I could ask for, and the spa experience was simply rejuvenating. The staff went above and beyond to ensure my stay was perfect, and the dining options were a culinary delight. I left feeling relaxed, refreshed, and eager to return. This place truly knows how to create a memorable and luxurious experience. Highly recommended!
Source: tripadvisor.co.uk
In September 2023, john said about Mercure Dunkenhalgh Hotel & Spa
Been here a few times in the past, really love this place. The staff are just outstanding. Chris on the dining room is a top guy, really welcoming and so helpful. As are the ladies serving. All really helpful and lovely people. The girls doing massage in the spa are also excellent. Drifting in and out of consciousness whilst lying down in a state of euphoria. Defo one of our faves and defo be back. Few little things that have changed that we wished hadn’t 1) food from the Spa bar has been moved, 2) thermal suites gone smaller. 3) can’t sit at the main bar in robes (although this may have always been the case but in the past we could purchase food from the spa bar). Still a beautiful place though. 4) bring back fillet stakes!
Source: tripadvisor.co.uk
In September 2023, LEANDRA M said about Mercure Dunkenhalgh Hotel & Spa
Absolutely wonderful stay! We visited here for a weekend Spa break for my friend’s 40th. The hotel is stunning, the room was perfect and the food (we had afternoon tea, dinner and breakfast) was delicious. Great spa treatments and I used the gym too, all super clean with great facilities! The icing on the cake though was the amazing staff. Literally from checking in right until we left, they went above and beyond to make us feel special and were all so friendly and helpful. Special shout out to Aziz and Olivia, also the lovely housekeeping lady who helped us with our bags and wrote ‘Happy 40th birthday’ on the room mirror for my friend and left us treats, such a lovely surprise! You really made the weekend so special and memorable and Mercure should be proud to have such wonderful employees. Thank you so much - we will be back!
Source: tripadvisor.co.uk
In September 2023, CaseyWanderer said about Mercure Dunkenhalgh Hotel & Spa
We stayed at this Hotel with a group on a coach holiday. When we found our room it was at the bottom of an open courtyard, the door opening out to the yard. Because we had torrential rain for the first 3 days, we got very wet going for our meals, The room was not too bad, could do with an upgrade, there was holes in the bathroom door. Being OAP’s it was quite difficult getting into the high bath to use the shower. Food - the breakfast was very good, lots of variety, but the dinner was poor, particular the main course. After dinner there was no where to sit as the bar/lounge was always full. Finally on the last night we were woken in the early hours by party goers trying to get into the room next door. It was a concern that to get to these rooms, who don’t have to go through the hotel entrance. I see from one of the other reviews they were not pleased with room 41. We expected better from this hotel, and had enough after 4 nights.
Source: tripadvisor.co.uk