I have put average 3 stars because the spa treatments were excellent and the room lovely but the standard of food and the night time noise on our 2nd night let the place down massively.

The dinner on night 1 was average and improved on the 2nd night, the breakfast on the 1st morning was good but dry cooked food which had been sitting for a long time put us all off on day 2.
There was a group of people partying until after 3am on our second night, whooping and yelling, I WhatsApped the night manager but got no reply. Once the shouting died down the door slamming went on for ages.

I spoke to the concierge as we left and although he made sympathetic noises he really wasn't bothered.

I suggest you put some mufflers on the room doors as they all slam. Roam about at night to calm noisy guests down. If there are not a lot of people for breakfast, don't put so much food out, refresh it regularly. The pool area could do with some tiles being fixed.

Booked an executive room here as part of a deal for a Saturday night away.

The building is impressive from the outside and I was a little concerned at some reviewers' comments about the interior. I needn't have worried, we were very well looked after. Our room was big and the bed was big and the TV was big. All the facilities you would expect and spotlessly clean.

Check in was a bit of a pain, everyone at 3pm so quite a queue and I did hear that there might be a shortage of rooms available for later arrivals.

Complimentary bottle of wine as part of the deal and we played cards in the spacious bar where there was a good atmosphere.

We ate out locally so can't vouch for the restaurant but breakfast was also very good.

Came here with a friend for a bite to eat and met two wonderful staff members named Kanish and Hope. They couldn’t do enough to help us and was really friendly. Will definitely visit again if Kanish and Hope are the standard for the rest of the staff as they truly where amazing

Surprised my wife for a we night here for our wedding anniversary. What a beautiful place this is, myself and my wife really enjoyed it and loved spending the afternoon pampering ourselves in the spa. Room was amazing with some we anniversary touches we got done including the swans and pettles on the bed for us which was so romantic and also wrote happy anniversary on the big mirror with some love hearts around it which was lovely. We are already thinking about booking for next year's anniversary aswell. Definitely recommend the mercure.

The spa was good, we pre booked our treatments, but they were moved by 30mins prior to our arrival which meant we had to change our meal booking for later on. We booked a twin room and arrived to a double room made up, (see picture) we went to reception and to compensate us we were offered a free drink (excluding fine wine, spirits and champagne). We booked early check in and that took 20mins to complete at a non busy time (arrive on plenty of time there was only one receptionist when we did...and check-in is open from 3pm usually and there are 2 check in desks). Out room was in the courtyard, it was on need of a little TLC (see room review)and was very warm, there was no aircon and the fan was too noisy to have on, even during the daytime, so defo not at night in the room...but there was an additional plug in radiator so it must get very cold in colder weather) there was an iron, ironing board and hairdryer supplied, and shampoo,shower gel and hand wash, nice quality.
The changing rooms for the spa need a serious upgrade, the looked like 1980 school ones, and the lockers are like a crystal maze puzzle to open and lock. The spa itself is downstairs and very relaxing the treatment rooms are air-conditioned which was nice as it was very hot everywhere else. The treatments me and my friend had were very different even though we booked the same ones but we're done by different people. ( some people had treatments cancelled when they arrived or moved to the following day). The relaxation room was lovely at the end of the treatment but we only had 30mi s in there before the spa closed. The pool was busy and had a very strong chlorine smell, and it also has family sessions which lead to the spar entry way becoming very congested. Some people got robes and towels included in their package but others did not, so check if not you can pay.for them I think it was either £5 of £7.50, same for towels and slippers.
The restaurant was understaffed, the greeter was rude and people were walking away and going to get takeout from places nearby. We waited with others for 20mins to be seated and we had all reserved our times, no one apologised for the wait, we were just greatest with name.l and shown to our table. Drinks were taken first and arrived quickly. We ordered starter and main and 40mins later hadn't even got our starter whilst others who arrived after had. It was hard to get staffs attention to check on progress except one guy who came over and resolved the problem quickly. By this time it was heading for after 9pm and we booked for 7.30. I cancelled my main, because it was too late for me to eat and my friend ended up getting a pizza In a Take out box as the restaurant was full even that took an additional 25mins.
Breakfast is self serve in the morning with a well stocked range of hot and cold food and juices and coffee. The man greeting and seating people was lovely much of an improvement over the night before.
Overall I wouldn't choose to stay here again as a first choice, for a Mercure hotel I expected better no matter what room you stayed in, based on past experiences. After the spa treatments you were given the sales pitch to try get you to buy the items used, which was a little overkill, the room not been set up as we had asked to start with them the issues with food in the restaurant just didn't make the overnight spa experience totally enjoyable for me.
Rooms: We had a standard room in the courtyard, it was showing signs of wear, the bathroom was outdated (big chunks of the door were missing from the bathroom side we stayed in room 41). Shower was in the bath and the bath was high to climb over into, people with mobility issues would struggle in this room. Beds were singles. The room was too hot even with the windows open all night. It did have usb sockets and plenty of plugs, and a massive TV which we were able to link up to. Did have good quality shower, hair and hand wash in rooms.
Food & drink: Food and drink onsite was not too badly priced for a hotel from what I saw it looked okay. The drinks were quite expensive. The starter I had was tasty and well presented Harris's hummus and garlic bread it was an okay portion size. The best meal was the breakfast. All the food was well stocked hot and cold, lots of fruits, yoghurts pastries, and your typical fry up. Toast was make it yourself but very quick to do, lots of different fruit juices as well as Ice water tea and coffee's. For food delivered to your room it's a £5 charge per person.

Booked a Privilege room, it was lovely, refurbished and spacious. Instantly brought a feeling of comfort. Breakfast staff were very helpful with providing cafetière and hot milk. Special thanks to Sara and Aziz who made dinner and breakfast enjoyable experiences. The restaurant refurbishment was lovely, created a calm and relaxing ambience for both dinner and breakfast. The bar was comfortable although I was unsure who was watching the softball! The hotel was very busy on the second night and there was chaos in the kitchen however Sara ensured we got our dessert. Would go back. Even with 3 left feet for slippers 😉

We have had an outstanding visit this weekend. The spa service was second to none and the staff (Ella and team) went to extraordinary lengths to meet our every need. We also, cannot praise the bar staff (Kyle/ Sara) highly enough for their attentiveness, humour, professionalism and care. Especially when the venue was so busy. Thank you. Thank you. Thank you! 🎉🎉🎉

Lovely grounds and beautiful hotel. We called late as we driving down from Scotland and the team made a real effort to accomodate us at short notice.

New rooms were lovely and well appointed, but Alison and Aziz and the reception team made a real difference

Great night away from the kids. Welcome at reception (from Becky ?) was amazing. Staff in hotel were great throughout. Room was a tad small but bed v comfy. Good size bathroom. Staff in the bar were so helpful - ran round to find us our complimentary Prosecco and ice bucket. Top guy ! Spa was great - decent size pool. The jacuzzi was integrated so not too hot. Steam rooms and sauna all good size. Slight downside were the staff in that team - not quite as friendly. Breakfast the next morning was good. Hash browns a highlight.

Came here for 1 night. It was with a voucher we received from Christmas 2022. We first arrived and checked in around 3pm went straight to the room dropped our luggage off and went straight to the spa.
The pool was a decent size. Sauna and steam room were good unfortunately one of the rooms was out or order when we were there. We didn't get chance to lie on the loungers as they were reserved by guest but it does say not to reserve loungers. Needed more loungers round the pool.
Changing rooms had everything you needed which was great.
Came back to the room and I noticed a big stain on the carpet so I wasn't happy with this it wasn't a massive issue but I would of liked to change rooms so rang reception to see if there was a availability to swap rooms and there was. The executive rooms were spacious and lovely equipped it just seemed a bit of a walk from reception.
Rooms had iron, ironing board, hairdryer, tea and coffee facilities, shower gel, shampoo and conditioner. Beds were comfy and big.
We ate at the restaurant there with our overnight deal it included a 2 course meal which I enjoyed mine but my partner had the steak and paid extra and said it felt like a pub steak and not worth the price. The puddings were delicious.
I am a very light sleeper unfortunately so heard everyone walk past at night time. My partner didn't hear anything so would recommend if light sleeper to bring ear budds.
Breakfast was lovely and alot of choice and hash browns were amazing best part of the Breakfast. It was a help yourself buffet.
Overall we had a nice time just the two of us probably wouldn't come back but it was nice to get away and relaxed. Staff were friendly and very helpful 🙂