Local Reviews
In April 2022, Norma S said about Mercure Dunkenhalgh Hotel & Spa
Stayed the night of the 11th, very busy but the staff for being so busy were excellent the food coming out of such a busy kitchen was outstanding and a big shout out to housekeeping room 113 was immaculate will definitely be staying again. Reception staff definitely go above and beyond. Overall a great experience.
Source: tripadvisor.co.uk
In April 2022, Happiness67877129062 said about Mercure Dunkenhalgh Hotel & Spa
30 guests for private birthday party in Portrait room.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Source: tripadvisor.co.uk
In April 2022, claire louisa c said about Mercure Dunkenhalgh Hotel & Spa
Problems did arise due to a disturbance with hotel guests,
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
Source: tripadvisor.co.uk
In April 2022, Smm said about Mercure Dunkenhalgh Hotel & Spa
Spent my birthday weekend here. Everyone is so nice staff are very helpful and friendly. Rooms are clean and tidy. Fridge in the room, iron , dressing gowns , safe. Liked that the bathroom mirror was heated so it didn’t steam up when showering. Flat screen tv and free Wi-Fi. Parking is free for guests you just need to register your reg. pool is nice however the spa is connected to the pool so it’s the same temperature. The restaurant is nice, food is good. Breakfast is really nice and although the English breakfast food is served to you, if you want 2 or 3 of something you just ask for it and you can toast your own bread and get your own cereal. Will definitely come here again
Source: tripadvisor.co.uk
In April 2022, Steve R said about Mercure Dunkenhalgh Hotel & Spa
Stayed for a couple of night ,lovely food, great staff,Sarah & Sarah b very attentive throughout our stay. Thankyou very much a wonderful weekend. Great deals with accommodation, food beer and wine, great value for money
Source: tripadvisor.co.uk
In April 2022, Nicola said about Mercure Dunkenhalgh Hotel & Spa
Absoutely beautiful hotel which hosted my best friends baby shower. We were in the Portrait room which was stunning. The staff couldn't do enough for us, especially Chris who was exceptional! The afternoon tea was also lovely and super yummy! Couldn't recommend enough for intimate events with family and friends. Thank you!
Source: tripadvisor.co.uk
In May 2022, Gary said about Mercure Dunkenhalgh Hotel & Spa
Great looking hotel and grounds, close to motorways which was important for us.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Source: tripadvisor.co.uk
In May 2022, Jason C said about Mercure Dunkenhalgh Hotel & Spa
Room was larger than expected and bathroom was great. Hot water tap gets extremely hot so be careful not to burn.
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Source: tripadvisor.co.uk
In May 2022, shelleyJMANCHESTER said about Mercure Dunkenhalgh Hotel & Spa
My friend and I had an overnight stay with spa treatments, firstly what a beautiful building our room was huge and spotless . Sam in the spa looked after us and the pool with the swim up jacuzzi was fabulous. We had a gorgeous dinner best fish and chips ever with amazing service !! Lovely staff lovely trip will be back :)
Source: tripadvisor.co.uk
In May 2022, Carol said about Mercure Dunkenhalgh Hotel & Spa
This hotel is set in lovely grounds. We booked our stay directly with the hotel which proved to be better value than using any other booking site. The hotel was extremely well maintained and the staff were friendly and very efficient. A lovely clean pool area
Source: tripadvisor.co.uk