Local Reviews
In January 2023, Maria said about Mercure Dunkenhalgh Hotel & Spa
We ha a great overnight stay, the pool and steam rooms were brilliant and the rooms large and had everything we needed. Great staff and service.
Source: google.com
In January 2023, Michael winstanley said about Mercure Dunkenhalgh Hotel & Spa
Great place friendly staff bar too small for a large hotel lesuire facilities great enjoyed our stay
Source: google.com
In January 2023, Paul Major said about Mercure Dunkenhalgh Hotel & Spa
Got a package through secret escapes. A night in an executive room, 3 course meal and breakfast. We enjoyed the spa facilities thoroughly. The 3 course meal was excellent, good selection to choose from. Breakfast was a buffet, everything was good quality and there was plenty of choice. I would definitely stay here again.
Source: google.com
In January 2023, Blessing Taiwo said about Mercure Dunkenhalgh Hotel & Spa
Everything is just too perfect. Will go again
Source: google.com
In January 2023, Angel Eyaife said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed everything.
The food and restaurant were nice and clean, the leisure facilities were fun, the room was very large. masseuse (shelby) was very kind throughout the treatment
The food and restaurant were nice and clean, the leisure facilities were fun, the room was very large. masseuse (shelby) was very kind throughout the treatment
Source: google.com
In January 2023, christine fraser said about Mercure Dunkenhalgh Hotel & Spa
Absolutely enjoyed my spa afternoon.Staff very helpful and welcoming .Lovely food and great facilities .Very impressed
Source: google.com
In January 2023, W W said about Mercure Dunkenhalgh Hotel & Spa
Nice surroundings but no access to the fields surrounding the hotel - it is all fenced off and this is a bit of a let down. The hotel is quiet, serene and mostly, away from the noisy roads.
Staff at breakfast were lovely on Sunday - Aziz and his team were polite and friendly and kind. The breakfast staff on Monday however were a little disrespectful. Having asked for a pot of tea, the waitress seemed to have taken offence and then the manager, though they did bring me hot milk, made a point of telling me I can get tea and milk myself from the machine. The only reason I asked the waitress was because Aziz and his team kindly offered the day before informing us that coffee was available at the machines. Edwina and her team are a little rude and not welcoming or forthcoming to provide customer service. They could learn how to be better and be more respectful.
The hotel room was an executive room and it was big, spacious and lovely. The room was a biiiig trek to get to and from but worth the trek as it was nice and quiet and comfortable.
The staff seem either a little uniterested or a bit authoritative. There is no need and it does take away from the hotels intention of being a relaxing destination. Staff need to be more welcoming and pleasant. Amy at reception for example was stern and authoritative in their demeanour for some strange reason. You are not in a school. People are paying several hundreds of pounds to enjoy serenity and a peaceful holiday- there is no need to be a mean school lunch attendant. You will only get higher customer service ratings and a higher overall hotel repution if you manage somehow to be more welcoming and respectful.
The cleaning staff around the hotel were lovely and respectful. Others might be able to learn from them too.
Staff at breakfast were lovely on Sunday - Aziz and his team were polite and friendly and kind. The breakfast staff on Monday however were a little disrespectful. Having asked for a pot of tea, the waitress seemed to have taken offence and then the manager, though they did bring me hot milk, made a point of telling me I can get tea and milk myself from the machine. The only reason I asked the waitress was because Aziz and his team kindly offered the day before informing us that coffee was available at the machines. Edwina and her team are a little rude and not welcoming or forthcoming to provide customer service. They could learn how to be better and be more respectful.
The hotel room was an executive room and it was big, spacious and lovely. The room was a biiiig trek to get to and from but worth the trek as it was nice and quiet and comfortable.
The staff seem either a little uniterested or a bit authoritative. There is no need and it does take away from the hotels intention of being a relaxing destination. Staff need to be more welcoming and pleasant. Amy at reception for example was stern and authoritative in their demeanour for some strange reason. You are not in a school. People are paying several hundreds of pounds to enjoy serenity and a peaceful holiday- there is no need to be a mean school lunch attendant. You will only get higher customer service ratings and a higher overall hotel repution if you manage somehow to be more welcoming and respectful.
The cleaning staff around the hotel were lovely and respectful. Others might be able to learn from them too.
Source: google.com
In January 2023, Philip Browne said about Mercure Dunkenhalgh Hotel & Spa
Warm welcome, room was clean and well decorated with comfortable bed but the pillows were very hard.
Evening meal was good and service was excellent. Breakfast had a good choice of food and Aziz made sure that everything went to plan.
Evening meal was good and service was excellent. Breakfast had a good choice of food and Aziz made sure that everything went to plan.
Source: google.com
In January 2023, Firebird Star said about Mercure Dunkenhalgh Hotel & Spa
Really enjoyable - all the staff were friendly and helpful. Very relaxing.
One small niggle pool and jacuzzi could have been a tad warmer, did not spoil overall stay.
One small niggle pool and jacuzzi could have been a tad warmer, did not spoil overall stay.
Source: google.com
In January 2023, Kelly Moore said about Mercure Dunkenhalgh Hotel & Spa
Very friendly staff. Food and drink was excellent. All facilities were well maintained and clean as were the rooms. Very happy stay.
Source: google.com