Local Reviews
In January 2025, Denise007 said about Mercure Dunkenhalgh Hotel & Spa
After a very very busy Xmas period working hard to the build up to Xmas I booked the stay for myself and my husband to relax and unwind with some relaxation at the spa. I spent 2 days deciding which hotel to book from all around the UK but decided on the mercure as it had a lovely spa and pool and thought we would treat ourselves to some treatments as my husbands Xmas present and for me for pain relief as I have a broken foot and recently recovering from surgery wanted some heat treatment from the sauna and hot tub for pain relief.
I decided instead of doing anything for boxing night or new years eve this would be our little well earned treat. My husband doesn't have much time off work so this was the only opportunity for us to spend quality time together with the children before going back to work.
We drove up for formby in particular wr could of easily stayed in a nice spa hotel closer to home.
I planned the weekend so we would have a nice day in the spa I even called up on the way and spoke to the receptionist to see if we needed to book reserve a place. She said we didn't need to book just turn up and pay 10.00 each. I asked if we had to pay for the kids and she told me kids were free. Not once did she tell me their were time restrictions. We were told we could stay in the spa as long as we wanted.
We got up Sunday morning had breakfast and then got ready for the spa all looking forward to having a nice day relaxing in the pool.
When we got to the spa we were told kids times had finished and the children could not use the pool. This had totally totally spoilt our lovely relaxing weekend that we were all looking forward too.
Too late and no money to book anywhere else . The only reason I booked this hotel was due to the images on the website and booking.com which is basically false advertising if we are unable to use the facilities especially after me phoning up and checking via the spa reception.
This should be made clear at the time of booking and when I spoke to the receptionist enquiring about the children's price for spa.
Also i paid extra money for an upgrade for a family room. After booking a family room I was u her the impression the rooms were adjoining which they were not.
Also having put on a lot of weight after my surgery I found the double bed were 2 singles pushed together which I kept falling down the middle so never had a good night's sleep at all.
Totally spoilt our plans total let down and no sincere aplogies from manage
I decided instead of doing anything for boxing night or new years eve this would be our little well earned treat. My husband doesn't have much time off work so this was the only opportunity for us to spend quality time together with the children before going back to work.
We drove up for formby in particular wr could of easily stayed in a nice spa hotel closer to home.
I planned the weekend so we would have a nice day in the spa I even called up on the way and spoke to the receptionist to see if we needed to book reserve a place. She said we didn't need to book just turn up and pay 10.00 each. I asked if we had to pay for the kids and she told me kids were free. Not once did she tell me their were time restrictions. We were told we could stay in the spa as long as we wanted.
We got up Sunday morning had breakfast and then got ready for the spa all looking forward to having a nice day relaxing in the pool.
When we got to the spa we were told kids times had finished and the children could not use the pool. This had totally totally spoilt our lovely relaxing weekend that we were all looking forward too.
Too late and no money to book anywhere else . The only reason I booked this hotel was due to the images on the website and booking.com which is basically false advertising if we are unable to use the facilities especially after me phoning up and checking via the spa reception.
This should be made clear at the time of booking and when I spoke to the receptionist enquiring about the children's price for spa.
Also i paid extra money for an upgrade for a family room. After booking a family room I was u her the impression the rooms were adjoining which they were not.
Also having put on a lot of weight after my surgery I found the double bed were 2 singles pushed together which I kept falling down the middle so never had a good night's sleep at all.
Totally spoilt our plans total let down and no sincere aplogies from manage
Source: tripadvisor.co.uk
In January 2025, Pete H said about Mercure Dunkenhalgh Hotel & Spa
Excellent hotel, easy to locate not far from motorway. friendly reception staff very helpful.
Comfortable and spacious room. Good shower. Fantastic facilities including pool that's free to use so don't forget your cossie! Excellent choice of hot and cold breakfast and again helpful and friendly staff. Great stay, Highly recommended .
Comfortable and spacious room. Good shower. Fantastic facilities including pool that's free to use so don't forget your cossie! Excellent choice of hot and cold breakfast and again helpful and friendly staff. Great stay, Highly recommended .
Source: tripadvisor.co.uk
In January 2025, Stephanie R said about Mercure Dunkenhalgh Hotel & Spa
We had the Christmas lunch in the Cameo restaurant. The food was excellent. The service was slick. The table decorations were high quality and there were nice attention to detail touches like your name on your menu. We were visited by Santa and a magician who performed phenomenal card tricks for us.
Many thanks to the restaurant manger who was very attentive throughout the meal.
Many thanks to the restaurant manger who was very attentive throughout the meal.
Source: tripadvisor.co.uk
In January 2025, Cazspence said about Mercure Dunkenhalgh Hotel & Spa
Nice hotel food good at breakfast. The location is ideal central just off the motorway bit disappointed to have to pay for kids to use pool as member of hotel group as this was a reason for choosing that hotel carpet in room dirty but generally clean
Source: tripadvisor.co.uk
In January 2025, Sale3497 said about Mercure Dunkenhalgh Hotel & Spa
Overall the experience was very average. Starting with the food which was very mediocre with not many options on the menu available, the first night the started were brilliant and the chicken burger my partner got was good however I myself ordered from the specials menu and had the beef two ways which said it came with a 4oz rump steak which was never in a million years 4oz I got a strip of beef but the rest of the meal was brilliant and alright quality. Night 2 we both got hummus and garlic bread and one was cold and barely cooked and the other was nearly burnt- lack of consistency is really annoying. Then for mains my partner got a pepperoni pizza, what came was a pizza with pepperoni and also slices of salami which had clearly been used as a substitute. I ordered a burger and it came raw and inedible, however they did refire and the second one that came was edible but not brilliant. Didn’t even bother getting deserts that night and went to bed early.
The spa/pool facilities would’ve been really nice if they were working! We were there for three days and the showers in the facility never worked, the first day one of the steam rooms wasn’t working. However on the second day it had been fixed which was good. However, on the last day none of the facilities were working at all apart from the sauna however there was nowhere to fill up water bottles so to use it ran the risk of becoming dehydrated so we didn’t use it for long. We ended up checking out early because of this.
Shoutout to Molly from the spa team as she was very nice and the most welcoming person I met at the hotel whilst we were there, as well as pierce on reception and Paul in the restaurant and aziz behind the bar and the lovely lady on breakfast on our final morning but didn’t catch her name. But it was clear that most of the other staff didn’t really care. As when having food at all times we were never once was asked if the food was alright. So would advise some serious customer service training for some staff members unfortunately.
Glad we got a decent deal but wouldn’t have been happy paying full price if that’s what the standard is all the time. However it wasn’t busy so I struggle understand how they would cope with a full hotel.
The spa/pool facilities would’ve been really nice if they were working! We were there for three days and the showers in the facility never worked, the first day one of the steam rooms wasn’t working. However on the second day it had been fixed which was good. However, on the last day none of the facilities were working at all apart from the sauna however there was nowhere to fill up water bottles so to use it ran the risk of becoming dehydrated so we didn’t use it for long. We ended up checking out early because of this.
Shoutout to Molly from the spa team as she was very nice and the most welcoming person I met at the hotel whilst we were there, as well as pierce on reception and Paul in the restaurant and aziz behind the bar and the lovely lady on breakfast on our final morning but didn’t catch her name. But it was clear that most of the other staff didn’t really care. As when having food at all times we were never once was asked if the food was alright. So would advise some serious customer service training for some staff members unfortunately.
Glad we got a decent deal but wouldn’t have been happy paying full price if that’s what the standard is all the time. However it wasn’t busy so I struggle understand how they would cope with a full hotel.
Source: tripadvisor.co.uk
In January 2025, Clarissa H said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely time , had a spa overnight package witch was use of spa facilities and 30 min treatment over night stay rooms were lovely we had the rooms with 2 double beds in , dinner in the evening which was lovely , bar was really nice and we slept really well Breakfast was good xx couldn’t fault it for the money , start were delightful
Source: tripadvisor.co.uk
In January 2025, Charles C said about Mercure Dunkenhalgh Hotel & Spa
Convenient location for travel. Lovely and friendly staff and great ambience. Clean and comfortable and good breakfast too. Just a shame they need to charge residents an extra £10 to use the swimming pool. I suppose it help keep the pool quiet!
Source: tripadvisor.co.uk
In January 2025, Ian M said about Mercure Dunkenhalgh Hotel & Spa
Great friendly hotel with bags of history and two ghosts apparently!! Thankfully I didn’t meet them!
Large, spacious room with plenty of desk space.
Great food at dinner, lunch and breakfast.
Shout out to Chuti who checked me in, Becky at check out, Edwena at breakfast and lunch and Stephen F.
Large, spacious room with plenty of desk space.
Great food at dinner, lunch and breakfast.
Shout out to Chuti who checked me in, Becky at check out, Edwena at breakfast and lunch and Stephen F.
Source: tripadvisor.co.uk
In January 2025, Nigel C said about Mercure Dunkenhalgh Hotel & Spa
I often stay at the hotel when I travel up north for a client I consult with. The staff are very accomodating and flexible to my needs as often check in late and have preferd room requirements
With the spa deal and breakfast + parking onsite, its very good value for money
Can highly recommend
With the spa deal and breakfast + parking onsite, its very good value for money
Can highly recommend
Source: tripadvisor.co.uk
In January 2025, Prudol said about Mercure Dunkenhalgh Hotel & Spa
Stayed here one night whilst walking the local area.
The check-in staff were friendly, efficient and helpful.
We were upgraded to a double bedded double room. It was quite a walk to get there. Couldn't fault the room in any respect. A good night's sleep.
We ate in the bar, which was a pleasant area to relax in.
The food was OK. The bottled beer expensive.
Buffet breakfast was, as you would expect, good.
We didn't use any of the hotel's facilities.
The check-in staff were friendly, efficient and helpful.
We were upgraded to a double bedded double room. It was quite a walk to get there. Couldn't fault the room in any respect. A good night's sleep.
We ate in the bar, which was a pleasant area to relax in.
The food was OK. The bottled beer expensive.
Buffet breakfast was, as you would expect, good.
We didn't use any of the hotel's facilities.
Source: tripadvisor.co.uk