Local Reviews
In August 2022, Katie S said about Mercure Dunkenhalgh Hotel & Spa
Having stayed here before, we knew what to expect with our stay and are familiar with the impressive building and the friendly, accommodating nature of the staff.
This visit was no different.
The family room booked felt wasted as we use the hotel as a base of operations when visiting family in the area and it was bigger and more luxurious than when we stayed last year. Immaculately clean and refreshed on our second day too.
Amy on Reception went above and beyond for our daughter and was a true delight to chat to. We mentioned that last year our daughter had received an activity pack in the room and we wondered whether there were any spare that we could enjoy. Amy said that unfortunately it was a trial with the activity packs and they weren’t available, but that if we returned after our dinner, she would see what she could find. Upon our return, Amy had kindly found and printed off a Treasure Hunt which asked interesting questions about facts about the hotel and a little history too. She had also found a small window decoration for her to paint. So thoughtful and kind. We were then walking around the grounds seeking the answers to the Treasure Hunt and Amy kindly showed us the Portrait Room and gave us a little history about the building and the families that have owned it. The following day our daughter returned her completed Treasure Hunt to Amy who in return, gave her a colouring book. Such a lovely token and we were very grateful. Amy is a true credit to the hotel and an absolute ray of sunshine.
One of the members of the food and beverage team that we remembered from our last stay was Sara, who is very friendly and always takes the time to talk to each and every guest and gives professional, yet personal service. She kindly recommended a few local national parks which are worth a visit. She was working both evenings of our stay with James, who was also welcoming and remembered our order from the evening before. A delightful duo and again, just so friendly!
A final mention to the lovely team in the leisure centre. We enjoyed a swim on both mornings and on the second morning, our Nan thought she had lost her purse in the changing rooms. They were so kind to her and went out of their way to help her. She ended up finding the purse “somewhere safe” in her bedroom and felt quite silly, but we were very thankful for the team for taking the time to assist her.
Thank you to all the team; it has been yet another fantastic stay and we look forward to our next visit.
Best,
Katie, Pete and Gracie
This visit was no different.
The family room booked felt wasted as we use the hotel as a base of operations when visiting family in the area and it was bigger and more luxurious than when we stayed last year. Immaculately clean and refreshed on our second day too.
Amy on Reception went above and beyond for our daughter and was a true delight to chat to. We mentioned that last year our daughter had received an activity pack in the room and we wondered whether there were any spare that we could enjoy. Amy said that unfortunately it was a trial with the activity packs and they weren’t available, but that if we returned after our dinner, she would see what she could find. Upon our return, Amy had kindly found and printed off a Treasure Hunt which asked interesting questions about facts about the hotel and a little history too. She had also found a small window decoration for her to paint. So thoughtful and kind. We were then walking around the grounds seeking the answers to the Treasure Hunt and Amy kindly showed us the Portrait Room and gave us a little history about the building and the families that have owned it. The following day our daughter returned her completed Treasure Hunt to Amy who in return, gave her a colouring book. Such a lovely token and we were very grateful. Amy is a true credit to the hotel and an absolute ray of sunshine.
One of the members of the food and beverage team that we remembered from our last stay was Sara, who is very friendly and always takes the time to talk to each and every guest and gives professional, yet personal service. She kindly recommended a few local national parks which are worth a visit. She was working both evenings of our stay with James, who was also welcoming and remembered our order from the evening before. A delightful duo and again, just so friendly!
A final mention to the lovely team in the leisure centre. We enjoyed a swim on both mornings and on the second morning, our Nan thought she had lost her purse in the changing rooms. They were so kind to her and went out of their way to help her. She ended up finding the purse “somewhere safe” in her bedroom and felt quite silly, but we were very thankful for the team for taking the time to assist her.
Thank you to all the team; it has been yet another fantastic stay and we look forward to our next visit.
Best,
Katie, Pete and Gracie
Source: tripadvisor.co.uk
In August 2022, Stephen H said about Mercure Dunkenhalgh Hotel & Spa
This is a 4 star hotel in nice, quiet grounds but easily accessed from the M65 . Service was good and the staff excellent. I would specially pick out Olivia (or Wednesday as she is sometimes known). Food and drink was good. There was a few maintenance issues but overall our room was good and spacious. The staff did particularly well in dealing with a problem family who seemed intent on causing problems and expecting to get away with packing their room with non-paying guests. I would visit again.
Source: tripadvisor.co.uk
In August 2022, David Tremlin said about Mercure Dunkenhalgh Hotel & Spa
We stayed at the Mercure on 13th August, from our very welcome coffee on arrival to our departure everything was excellent. The staff carried out all their duties efficiently and with an added smile. Despite having two functions on that evening the quality of food and service was exemplary, you should be proud of them all. Our room in the main building was also excellent, with a great bathroom. To round it off our breakfast was devine.
Source: tripadvisor.co.uk
In August 2022, Julie G said about Mercure Dunkenhalgh Hotel & Spa
This visit was to celebrate our 25th wedding anniversary. We had a wonderful time and this was made even more special by the hotel staff. Every member of staff offered excellent customer service- going the extra mile. Nothing was too much trouble for them. Would definitely stay again.
Source: tripadvisor.co.uk
In August 2022, Neil C said about Mercure Dunkenhalgh Hotel & Spa
We had a great two night stay. The grounds to the hotel are immaculate, the hotel itself is very nice indeed, the staff were great, always friendly, professional and happy to help. The food was great. My partner enjoy her SPA treatments, we both enjoyed relaxing my the pool afterwards. Shame the thermal suite is not open yet (still waiting for parts for a repair I believe) but that wasn't a big deal for us. What else? oh yes the room, a nice large accessible room with a wet room, set up for us as a twin. A lot of hotels have a problem with this but not these guys, everything was just like we asked for. Plenty of tables and chairs in the grounds to sit and enjoy a well earner beer after a hard day relaxing by the pool.
Amazing that you can "get away from it all" and yes still be only 5 minutes off the motorway, thats why I called it a hidden gem
Amazing that you can "get away from it all" and yes still be only 5 minutes off the motorway, thats why I called it a hidden gem
Source: tripadvisor.co.uk
In August 2022, kath7heaven said about Mercure Dunkenhalgh Hotel & Spa
Fabulous chilled out day with family and friends. Due to the pandemic and other stuff we waited almost 3 years for this! Had the spa day and afternoon tea, we were not disappointed. Friendly and helpful staff. Delicious afternoon tea and Good facilities. We will definitely visit again
Source: tripadvisor.co.uk
In August 2022, Jayb0 said about Mercure Dunkenhalgh Hotel & Spa
My wife booked an overnight stay at the Dunkenhalgh Hotel to celebrate our 10 year wedding anniversary.
On the 18th August 2012, we got married at this Hotel and spent our wedding night in room 58.
On explaining this to the Hotel staff when booking our recent stay, they very kindly upgraded our package, at no extra cost, so that we could stay in the same room as we did on our wedding night.
We attended dinner in the restaurant at 6pm and was greated by a lovely member of staff named Sara B, who tended to our every need and also took the time to genuinely interact with us.
The food within the restaurant was delicious.
All staff were very friendly and accommodating and I could not reccomend the Dunkenhalgh enough for people to stay and dine.
I cannot thank the Hotel and staff enough for help usrecreate past memories.
On the 18th August 2012, we got married at this Hotel and spent our wedding night in room 58.
On explaining this to the Hotel staff when booking our recent stay, they very kindly upgraded our package, at no extra cost, so that we could stay in the same room as we did on our wedding night.
We attended dinner in the restaurant at 6pm and was greated by a lovely member of staff named Sara B, who tended to our every need and also took the time to genuinely interact with us.
The food within the restaurant was delicious.
All staff were very friendly and accommodating and I could not reccomend the Dunkenhalgh enough for people to stay and dine.
I cannot thank the Hotel and staff enough for help usrecreate past memories.
Source: tripadvisor.co.uk
In August 2022, S. TAYLOR said about Mercure Dunkenhalgh Hotel & Spa
We spent four nights at Mercure Dunkenhalgh. From the outset, we were greeted by courteous professional staff who had a focus on ensuring we had an enjoyable stay and they certainly met our hopes and expectations. Thanks you so much Krishna, Duty Manager at our arrival who listened courteously and responded proactively to our request in a kind and generous way - he definitely sorts things at the first time of asking and made us feel very welcome. The hospitality we encountered at this outset was mirrored across all departments.
Thanks to Housekeeping who ensured our room and bathroom were clean and comfortable - thanks especially to Alison who was thoughtful in particular. There are generous supplies of lovely products in the bathrooms which, again is just a reflection of the hospitality that you are met with in this hotel. We were in a privilege room which had coffee machine and mini fridge and really nice seating with a table which was great for when we had room service.
The pool area was attractive, bright and clean with loungers for those that want to relax for a while. there is a coffee bar adjacent where you can enjoy afternoon tea during your spa afternoon.
Very special mention for the chefs and kitchen staff at this hotel. The food was so good and it was a prominent feature of stay at this hotel. Whether you ate at the restaurant or had room service, the food was always hot and beautifully cooked. We especially enjoyed the salmon and chicken supreme - and lovely desserts! The breakfasts were lovely also. The team in the dining room are helpful and warm and we appreciated their service too.
When one person goes out of their way to be helpful then thats always nice but when you get a consistent high and thoughtful standard of service across the board then you have to say thats a culture and not a one off. We never met the manager at this hotel but whoever you are, you certainly lead a great team!
Thanks to Housekeeping who ensured our room and bathroom were clean and comfortable - thanks especially to Alison who was thoughtful in particular. There are generous supplies of lovely products in the bathrooms which, again is just a reflection of the hospitality that you are met with in this hotel. We were in a privilege room which had coffee machine and mini fridge and really nice seating with a table which was great for when we had room service.
The pool area was attractive, bright and clean with loungers for those that want to relax for a while. there is a coffee bar adjacent where you can enjoy afternoon tea during your spa afternoon.
Very special mention for the chefs and kitchen staff at this hotel. The food was so good and it was a prominent feature of stay at this hotel. Whether you ate at the restaurant or had room service, the food was always hot and beautifully cooked. We especially enjoyed the salmon and chicken supreme - and lovely desserts! The breakfasts were lovely also. The team in the dining room are helpful and warm and we appreciated their service too.
When one person goes out of their way to be helpful then thats always nice but when you get a consistent high and thoughtful standard of service across the board then you have to say thats a culture and not a one off. We never met the manager at this hotel but whoever you are, you certainly lead a great team!
Source: tripadvisor.co.uk
In August 2022, Eric F said about Mercure Dunkenhalgh Hotel & Spa
Apart from the hotel ,location, and surroundings being amazing i highly recommend the manager of food and dring Mr Shirodkar , extremely to say the least professional and and real gentlemen
Thanks so very much
Thanks so very much
Source: tripadvisor.co.uk
In August 2022, Phil P said about Mercure Dunkenhalgh Hotel & Spa
Knowing that I would arrive late I called the hotel and asked if they could prepare a sandwich for me. I spoke with Krishna who suggested that if I could arrive for 9pm they could prepare a full meal for me. Upon arrival my table was prepared, the restaurant staff expected me and I was served a super two course meal. Special thanks to Krishna and Olivia who could not have been more attentive or courteous.
Source: tripadvisor.co.uk