Local Reviews
In July 2021, Tim P said about Mercure Dunkenhalgh Hotel & Spa
The hotel is large and the room was great - deluxe king . We got a bed , breakfast and diner package which at £95 was excellent value . However , we were disappointed with the lack of choice on the lunch and diner menus and the quality of food . To be be honest was no better than an average pub . Staff pleasant . Excellent health facilities included
Source: tripadvisor.co.uk
In July 2021, sue j said about Mercure Dunkenhalgh Hotel & Spa
Stayed at this hotel for an overnight dinner bread and breakfast deal. I must say the staff were lovely. Lauren on reception, Becca in the spa and a wonderful waiter from the bar Aziz(?). They went above and beyond and are a credit to this establishment.
Because we dinned when the football final was on last night , this might have had something to do with the quality of food, but in a nutshell dinner was awful. Example Chicken tikka Marsala which was obviously a cook in - sauce from the supermarket. Just horrible. A shame as the setting as the staff are truly wonderful.
Because we dinned when the football final was on last night , this might have had something to do with the quality of food, but in a nutshell dinner was awful. Example Chicken tikka Marsala which was obviously a cook in - sauce from the supermarket. Just horrible. A shame as the setting as the staff are truly wonderful.
Source: tripadvisor.co.uk
In July 2021, Ian S said about Mercure Dunkenhalgh Hotel & Spa
First impressions were not good. The hotel needs a good external paint job and the double glazing in one of the windows of my room had failed so it was not easy to see outside. The room itself was good with two exceptions - there was no hairdryer and despite reception saying one would be sent up it never appeared, and in addition the hot water was scalding and continued to run until quite a time after the mixer tap had been switched to cold. This is downright dangerous.
Breakfast was OK but the choice was limited and some of the food had been under the hot lights for some time.
Overall I would say it didn't warrant it's 4 star rating and I would not have stayed there if I hadn't got such a reasonable deal.
Breakfast was OK but the choice was limited and some of the food had been under the hot lights for some time.
Overall I would say it didn't warrant it's 4 star rating and I would not have stayed there if I hadn't got such a reasonable deal.
Source: tripadvisor.co.uk
In July 2021, Rosario Z said about Mercure Dunkenhalgh Hotel & Spa
We have just had a great weekend at this hotel It was on a half board offer. Food was really good The staff in the hotel were really professional and friendly. I’d like to name a few staff who were really good. Krishna in charge of the restaurant was excellent as were three of his staff Alissa, Chloe and Charlotte. We will definitely be returning
Source: tripadvisor.co.uk
In July 2021, 910brygom said about Mercure Dunkenhalgh Hotel & Spa
The hotel has changed a lot since our last visit 20 years ago. There was a queue at reception due to an awkward group of guests tying up one receptionist. Our room was massive, very clean, super comfortable beds and plenty of towels for the three of us. Breakfast was generally good, but only a limited range of cereals and the hot selection was not replenished quickly enough whilst we were there. Excellent value for money compared to the wedding venue where we had spent the two previous nights. We will certainly return if the need arises.
Source: tripadvisor.co.uk
In July 2021, heavoh86 said about Mercure Dunkenhalgh Hotel & Spa
I attended the SPA having been bought a voucher (Buy a gift) for Christmas 2019 (Due to COVID we had to extend voucher - there was no issues with this) I went with my Sister in Law and we both agreed we will be going again. It was a lovely relaxing day. We both had a facial and a massage along with some lunch, the Tapas was amazing, not something I would normally choose, however I was not disappointed. All staff are very friendly and approachable. I did find before visiting it was difficult to get through to somebody on the phone, I manage it in the end, but I do feel an answering machine may possibly assist! We had the pleasure of the sun on our day so was able to sit in the nice garden out front. Hopefully be back soon with my partner. We didn't go in the hotel.
Source: tripadvisor.co.uk
In July 2021, Debbie H said about Mercure Dunkenhalgh Hotel & Spa
A lovely country hotel and lady who greeted us at reception was lovely and friendly. Booked into a twin room which.was very spacious and had had 2 double beds, lovely bathroom but that's where it ends. Room boiling hot and no fan plus one of the big windows was painted shut so you couldn't open it. Room view was lovely, but the roar of the M65 in the distance wasn't, so bring earplugs! Asked to book a table for dinner, but was asked if we were on a package?!!! Said no, so was asked to come back after 5pm to see if space as that's when their package guest list comes out. Went back and no availability at all for dinner. Suggested we go to local town for dinner. Erm no that is not what I wanted to do after a 4 and a half hour drive, but had no choice. Had to pay for a taxi there and back with only 1 restaurant open as it was a Monday. On our way out heard reception guiding people who had just checked in to restaurant area, wanted to say no chance of dinner unless you're on a package!!. I have never been to a hotel where you can't book a table to eat. Also the bar area or outside seating area can't serve food as asked to sit there to eat. How ridiculous is that! Luckily the £10 car park fee has been suspended for now, as I certainly wouldn't have paid it due to the above. Thank goodness we only stayed for 1 night. Heard other people complaining too about the fact they couldn't book a table, so wasn't just us.
Source: tripadvisor.co.uk
In July 2021, Sally_Andrew said about Mercure Dunkenhalgh Hotel & Spa
We booked a package for my best friend birthday. I was beginning to regret it after reading the reviews but couldn’t have been happier. The staff without exception were so friendly and helpful- special shout out to Alissa and Aziz who were superb.
The dinner and breakfast we’re excellent, house wine was good, service great, rooms large, clean and comfortable.
A really good stay and we would definitely return.
The dinner and breakfast we’re excellent, house wine was good, service great, rooms large, clean and comfortable.
A really good stay and we would definitely return.
Source: tripadvisor.co.uk
In July 2021, Jane B said about Mercure Dunkenhalgh Hotel & Spa
The long awaited Wedding Day finally day came and it was everything we had hoped for and more.
Karen and her team made the whole process stress free and took care of every last detail to ensure that we were in a position just to enjoy the day.
The venue - The Dunkenhalgh hotel is the perfect venue from the approach down a tree lined driveway and then to be greeted by a 700 year old manor house full of character and style...simply stunning with lots of great places for lovely wedding pics
The staff - the reception staff were warm and welcoming, the wedding day mc, Edweena, was friendly, efficient, always smiling and had absolutely everything under control at all times. Although there had been some relaxation to the covid rules, Edweena and her team managed the day and it felt totally normal
The room - we used the Townley Suite and had around 70 guests and it was just perfect, although room for a few more if required. The room opened out in to the gardens and because it was such a lovely day Edweena arranged for garden furniture to be laid out . It was like a beautiful summer garden party, being served canapes and fizz, with the string quartet playing in the background
The food - everyone at the wedding could not praise the food highly enough, it was absolutely delicious and where necessary the kitchen catered for the veggies and vegans. We couldn't have asked for more
The accommodation - the entire hotel had been refurbished during one of the lockdown periods and it now looks modern, contemporary and fresh. What a transformation. Our guests commented on how lovely their bedrooms were and would definitely be back for a longer stay.
All in all, impossible to fault any of the organising, flow of the day, surroundings, environment, food, service, people. It was all just perfect and to top it off terrific value for a venue of this calibre.
Thanks you Dunkenhalgh Team
Karen and her team made the whole process stress free and took care of every last detail to ensure that we were in a position just to enjoy the day.
The venue - The Dunkenhalgh hotel is the perfect venue from the approach down a tree lined driveway and then to be greeted by a 700 year old manor house full of character and style...simply stunning with lots of great places for lovely wedding pics
The staff - the reception staff were warm and welcoming, the wedding day mc, Edweena, was friendly, efficient, always smiling and had absolutely everything under control at all times. Although there had been some relaxation to the covid rules, Edweena and her team managed the day and it felt totally normal
The room - we used the Townley Suite and had around 70 guests and it was just perfect, although room for a few more if required. The room opened out in to the gardens and because it was such a lovely day Edweena arranged for garden furniture to be laid out . It was like a beautiful summer garden party, being served canapes and fizz, with the string quartet playing in the background
The food - everyone at the wedding could not praise the food highly enough, it was absolutely delicious and where necessary the kitchen catered for the veggies and vegans. We couldn't have asked for more
The accommodation - the entire hotel had been refurbished during one of the lockdown periods and it now looks modern, contemporary and fresh. What a transformation. Our guests commented on how lovely their bedrooms were and would definitely be back for a longer stay.
All in all, impossible to fault any of the organising, flow of the day, surroundings, environment, food, service, people. It was all just perfect and to top it off terrific value for a venue of this calibre.
Thanks you Dunkenhalgh Team
Source: tripadvisor.co.uk
In August 2021, rebeccahodgson2 said about Mercure Dunkenhalgh Hotel & Spa
I had rang two days before to secure room 72 and told this would be put against my details, on the system as loyalty card holder. Room had been given away to someone else. My room booking had not been made however the girl on reception was a little hostile.
Source: tripadvisor.co.uk