Local Reviews
In June 2021, Cristina T said about Mercure Dunkenhalgh Hotel & Spa
My friend and I stayed for one night at this hotel and we just couldn’t recommend it enough and here’s why…
We arrived around 11am from Warwickshire and tried to checkin in the off chance that our room was ready. Being 4hrs earlier than the checkin time, the lovely receptionist on duty on Mon 21st Jun has kindly explained that although the room is not ready, she’ll kindly ask her colleagues to have this done for us, since we arrived earlier - she was ever so nice! (I’m sorry I don’t remember her name).
We had some spa treatments booked and upon arrival, a lovely lady called Anne welcomed us and checked us in for our treatments. The spa manager, Dan, came to say hi and he offered us some drinks which were served by another lovely lady called Jackie! My friend had her treatment booked on Mon afternoon and mine was booked on Tue morning. We explained to Dan that it would be ever so helpful to have both treatments on Mon afternoon, so we can go and explore the area the following morning. Not only he managed to squeeze in my treatment, but he very kindly offered us lunch, without us even having had a booking for this - how very thoughtful!! The cleanliness of the facilities, friendliness of the staff and the quality of the facilities were great too!! So nevertheless to say that our say was going from good to great so far!
After our treatments, we went to checkin to our bedroom and the receptionist from the late shift has given us a lovely welcome, booked us dinner, breakfast and explained a little bit about the hotel (unfortunately, I can’t remember her name). We went to our room, which was a beautiful large room, recently refurbished, very fresh, clean and the bed & pillows were extremely comfortable too!
We were then welcomed for dinner in the restaurant by Krishna, who showed us to our table, being very friendly and nice. Christopher then looked after us for the rest of the night and we enjoyed every part of the dinner! Krishna mentioned that all the team on duty that night were new to the hotel, but oh my God - what a fantastic job everyone is doing! Thank you to all the restaurant team!
The following morning for breakfast, we were welcomed by yet another lovely lady, called Edwena who very kindly served our tea & coffee and got us some nice fresh toast. She explained how the breakfast works at the moment and she gave us the time and space to enjoy breakfast, although someone was always on hand if we needed anything.
All in all, we had such a great stay, spa break and left feeling recharged and ready to return to the daily life!
The hotel has some fantastic staff, great facilities, looking very nice, fresh and loves following an extensive refurbishment!
We can not wait to come back and enjoy more of the northern hospitality! Thank you for a lovely break team Dunk!!
We arrived around 11am from Warwickshire and tried to checkin in the off chance that our room was ready. Being 4hrs earlier than the checkin time, the lovely receptionist on duty on Mon 21st Jun has kindly explained that although the room is not ready, she’ll kindly ask her colleagues to have this done for us, since we arrived earlier - she was ever so nice! (I’m sorry I don’t remember her name).
We had some spa treatments booked and upon arrival, a lovely lady called Anne welcomed us and checked us in for our treatments. The spa manager, Dan, came to say hi and he offered us some drinks which were served by another lovely lady called Jackie! My friend had her treatment booked on Mon afternoon and mine was booked on Tue morning. We explained to Dan that it would be ever so helpful to have both treatments on Mon afternoon, so we can go and explore the area the following morning. Not only he managed to squeeze in my treatment, but he very kindly offered us lunch, without us even having had a booking for this - how very thoughtful!! The cleanliness of the facilities, friendliness of the staff and the quality of the facilities were great too!! So nevertheless to say that our say was going from good to great so far!
After our treatments, we went to checkin to our bedroom and the receptionist from the late shift has given us a lovely welcome, booked us dinner, breakfast and explained a little bit about the hotel (unfortunately, I can’t remember her name). We went to our room, which was a beautiful large room, recently refurbished, very fresh, clean and the bed & pillows were extremely comfortable too!
We were then welcomed for dinner in the restaurant by Krishna, who showed us to our table, being very friendly and nice. Christopher then looked after us for the rest of the night and we enjoyed every part of the dinner! Krishna mentioned that all the team on duty that night were new to the hotel, but oh my God - what a fantastic job everyone is doing! Thank you to all the restaurant team!
The following morning for breakfast, we were welcomed by yet another lovely lady, called Edwena who very kindly served our tea & coffee and got us some nice fresh toast. She explained how the breakfast works at the moment and she gave us the time and space to enjoy breakfast, although someone was always on hand if we needed anything.
All in all, we had such a great stay, spa break and left feeling recharged and ready to return to the daily life!
The hotel has some fantastic staff, great facilities, looking very nice, fresh and loves following an extensive refurbishment!
We can not wait to come back and enjoy more of the northern hospitality! Thank you for a lovely break team Dunk!!
Source: tripadvisor.co.uk
In June 2021, Charles B said about Mercure Dunkenhalgh Hotel & Spa
Short Review - Overall Decent Place to Stay, food excellent, grounds excellent, staff decent, could just do with a little more money, training and help from Mercure.
Long Review - Came here with friends on a deal with Dinner and Breakfast included in an overnight stay. The hotel reception is welcoming and easy to check in, staff are pleasant. We checked in at around 3pm, our rooms were the Executive rooms and they were spacious, clean and well catered for. Views over open countryside. The bar staff have to wait on you for Covid (Nod to Christopher who was nice, welcoming and pleasant) we ordered several drinks (prices reasonable for a hotel) and enjoyed seating outside in the grounds. Early evening we went to the main restaurant for dinner and we were greeted by the Maître D' (Krishna) who was welcoming also and showed us to our table. Food was excellent, choice was great, we had Pork Belly, Fish of the day and other nice meals. All the staff are excellent in the dining room. Service in the bar was a little slow due to Covid and Customers, I think Mecure could help here with trained Bar Mangers and Staff as it was left to the Dinner Service Team.
Overall though an enjoyable stay for the money, clean, practical, good food and drinks. Would stay again. Come on Mecure invest some money.
Long Review - Came here with friends on a deal with Dinner and Breakfast included in an overnight stay. The hotel reception is welcoming and easy to check in, staff are pleasant. We checked in at around 3pm, our rooms were the Executive rooms and they were spacious, clean and well catered for. Views over open countryside. The bar staff have to wait on you for Covid (Nod to Christopher who was nice, welcoming and pleasant) we ordered several drinks (prices reasonable for a hotel) and enjoyed seating outside in the grounds. Early evening we went to the main restaurant for dinner and we were greeted by the Maître D' (Krishna) who was welcoming also and showed us to our table. Food was excellent, choice was great, we had Pork Belly, Fish of the day and other nice meals. All the staff are excellent in the dining room. Service in the bar was a little slow due to Covid and Customers, I think Mecure could help here with trained Bar Mangers and Staff as it was left to the Dinner Service Team.
Overall though an enjoyable stay for the money, clean, practical, good food and drinks. Would stay again. Come on Mecure invest some money.
Source: tripadvisor.co.uk
In June 2021, Journey607108 said about Mercure Dunkenhalgh Hotel & Spa
Delightful Room - Lady on reception was great at check in. After watching the England Match against Germany in my room I ventured down to the bar for a drink and something to eat. I was informed by Steph that I could not order food for consumption in the bar area. I asked if I could have a pizza to eat outside and I had the Covid sign (from the bar) waved about and the answer was that I was not allowed to sit outside and eat! OK I said can you please ask a member of the restaurant team to come and take an order for a Pizza? and I will finish my drink and take it to the room. Steph asked me to go to the restaurant and give my order in there. I again asked Steph to please fetch a member of the restaurant team. The young girl disappeared and came back to say that they were busy, I said well when they are not busy ask them to come over. She laughed and walked off! Customer service is totally non-existent and the staff need some serious training. What the staff don't know is that I have has a broken back and have difficulty walking and standing for too long. If I had said I really do not think that it would have made any difference - All my career in business I have travelled all over the country and these staff need some serious customer service training.
Source: tripadvisor.co.uk
In July 2021, Jonny and Charlie said about Mercure Dunkenhalgh Hotel & Spa
Came here with my partner for a night away and a walk round pendle hill. The hotel is lovely, in a great location the room is great and the best shower we've ever had! The reception staff were very helpful and more than accommodating but Chris from the cameo bar was above and beyond. He couldn't have been more helpful. What a great place to stay!
Source: tripadvisor.co.uk
In July 2021, Julie N said about Mercure Dunkenhalgh Hotel & Spa
First impressions lovely. On closer inspection not so !!! Sorry. Staff in the treatment rooms absolutely faultless, patient, relaxing and caring. No complaints here at all. There was an obvious lack of staff which became more apparent as their working day progressed. The young ladies working in the restaurant area where absolutely amazing, polite, funny and they were happy to help and assist. Worth far more than they are probably paid, especially when you compare the absolute rudeness of the restaurant manager!!!!! We all have a bad day, I get that, but wow, we were there to help our best friend celebrate her hen party. We were barked at in no uncertain terms and especially at breakfast we were all told off like children - so disappointing, the lady serving up the hot breakfast was also rude, slopping food on plates like an old fashioned dinner lady. Sorry not impressed. I will not be recommending this hotel. One last thing, perhaps another look at the ladies on the reception desk might be something to do, again one very helpful others condescending and if honest a little rude
Source: tripadvisor.co.uk
In July 2021, Stewart H said about Mercure Dunkenhalgh Hotel & Spa
Tried booking this hotel through Booking.com, as far as we were aware the booking was fine until one of the group rang up to check something and the hotel said they had issues with booking.com it was sorted an their room conformed at the rate of £69 per night. She then check that all the other booking had gone through all but one had gone through ours. we rang the hotel to sort it and were told there was no booking and no issue with booking.com if we wanted to stay we could book the same room for £169 the staff member was extremely rude and obnoxious not at all helpful so my wife ended the call in disgust. I contacted the hotel through facebook and twitter but got no reply the hotels website complaints never replied hence this review wedding ruined for us early Uber home Thanks Mercure Blackburn Dunkenhalgh Hotel & Spa
Source: tripadvisor.co.uk
In July 2021, Tim P said about Mercure Dunkenhalgh Hotel & Spa
The hotel is large and the room was great - deluxe king . We got a bed , breakfast and diner package which at £95 was excellent value . However , we were disappointed with the lack of choice on the lunch and diner menus and the quality of food . To be be honest was no better than an average pub . Staff pleasant . Excellent health facilities included
Source: tripadvisor.co.uk
In July 2021, sue j said about Mercure Dunkenhalgh Hotel & Spa
Stayed at this hotel for an overnight dinner bread and breakfast deal. I must say the staff were lovely. Lauren on reception, Becca in the spa and a wonderful waiter from the bar Aziz(?). They went above and beyond and are a credit to this establishment.
Because we dinned when the football final was on last night , this might have had something to do with the quality of food, but in a nutshell dinner was awful. Example Chicken tikka Marsala which was obviously a cook in - sauce from the supermarket. Just horrible. A shame as the setting as the staff are truly wonderful.
Because we dinned when the football final was on last night , this might have had something to do with the quality of food, but in a nutshell dinner was awful. Example Chicken tikka Marsala which was obviously a cook in - sauce from the supermarket. Just horrible. A shame as the setting as the staff are truly wonderful.
Source: tripadvisor.co.uk
In July 2021, Ian S said about Mercure Dunkenhalgh Hotel & Spa
First impressions were not good. The hotel needs a good external paint job and the double glazing in one of the windows of my room had failed so it was not easy to see outside. The room itself was good with two exceptions - there was no hairdryer and despite reception saying one would be sent up it never appeared, and in addition the hot water was scalding and continued to run until quite a time after the mixer tap had been switched to cold. This is downright dangerous.
Breakfast was OK but the choice was limited and some of the food had been under the hot lights for some time.
Overall I would say it didn't warrant it's 4 star rating and I would not have stayed there if I hadn't got such a reasonable deal.
Breakfast was OK but the choice was limited and some of the food had been under the hot lights for some time.
Overall I would say it didn't warrant it's 4 star rating and I would not have stayed there if I hadn't got such a reasonable deal.
Source: tripadvisor.co.uk
In July 2021, Rosario Z said about Mercure Dunkenhalgh Hotel & Spa
We have just had a great weekend at this hotel It was on a half board offer. Food was really good The staff in the hotel were really professional and friendly. I’d like to name a few staff who were really good. Krishna in charge of the restaurant was excellent as were three of his staff Alissa, Chloe and Charlotte. We will definitely be returning
Source: tripadvisor.co.uk