Local Reviews
In November 2023, Catherine W said about Mercure Dunkenhalgh Hotel & Spa
I live this place I visit alot with friends we love the spa and the staff and the bar food afterwards. But our special place the lovely warm welcoming pool and whirl pool disappointed us this time The pool and surrounding areas were cold. I have a condition that gets worse when it's too cold. Thank heaven for the kitchen preparing us piping hot delicious soup to warm us up. Hoping it's a one off as we will return.
Source: tripadvisor.co.uk
In November 2023, jeremy p said about Mercure Dunkenhalgh Hotel & Spa
Another lovely Mercure Hotel (the Mercure in Benidorm is superb too!)
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Source: tripadvisor.co.uk
In December 2023, Scenic795750 said about Mercure Dunkenhalgh Hotel & Spa
Just got back from a wonderful weekend break at this lovely hotel. Greeted by the lovely Chutmi and Semoyal at reception! Very friendly and professional!
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
Source: tripadvisor.co.uk
In December 2023, Karen B said about Mercure Dunkenhalgh Hotel & Spa
1st time stay. Fabulous hotel. Room was very comfortable with 2 double sized beds. Tea coffee facilities. Shower and hair products. Meals where fantastic.
Only downfall and this is speaking to other guests. Were the very cold pool. When you go for a spa retreat you expect warmth and relaxation. I didn't get this. I have read reviews on this. Think they need to sort this out.
Only downfall and this is speaking to other guests. Were the very cold pool. When you go for a spa retreat you expect warmth and relaxation. I didn't get this. I have read reviews on this. Think they need to sort this out.
Source: tripadvisor.co.uk
In December 2023, Shena A said about Mercure Dunkenhalgh Hotel & Spa
Today, my husband and I came to this hotel for a spa day. Every staff member was so friendly and welcoming, which is just what you need to feel settled on your first trip to somewhere new. The treatments were amazing! So relaxing, calming and cosy. Staff explained everything that would be happening, so that you could be as relaxed as possible. This whole day was made by Sam on the reception team. He went above and beyond for us both. Nothing was too much for him and he did everything in a kind, friendly and non-judgemental way. The staff is definitely what makes this hotel great. I really hope management realise what a star employee that they have with Sam!
Source: tripadvisor.co.uk
In December 2023, Riley H said about Mercure Dunkenhalgh Hotel & Spa
Stayed overnight for a works party the rooms was clean and comfortable. The shower wasn’t working properly which meant was hard to shower as was so hot. Didn’t have time to call Maintenance so told reception as I left.
We’ve stayed here a few times and always had lovely buffet got breakfast but today you ordered it was served and awful all 3 of us left the food and stopped at McDonald’s on the m65 instead not what you expect to have to do staying and paying 4* hotel prices. Will definitely reconsider hotels for next Xmas party.
We’ve stayed here a few times and always had lovely buffet got breakfast but today you ordered it was served and awful all 3 of us left the food and stopped at McDonald’s on the m65 instead not what you expect to have to do staying and paying 4* hotel prices. Will definitely reconsider hotels for next Xmas party.
Source: tripadvisor.co.uk
In December 2023, tracy l said about Mercure Dunkenhalgh Hotel & Spa
I booked a winter warmer half day spa session with my daughter and this included a 50 minute treatment/ afternoon tea and use of the spa facilities. Firstly the afternoon tea was lovely but I’m not really an afternoon tea person and I would have loved an alternative choice such as soup & sandwich but the afternoon tea was part of the deal and it was plentiful and fresh! All the staff that we met in the day were lovely and friendly and the facilities are good!
But the best part of the day was the beauty treatment; we had upgraded to a back neck and scalp massage and it was amazing ! Ella the masseuse was so skilled and it was one of the best massages I have ever had !
All in all it was a fantastic experience !
But the best part of the day was the beauty treatment; we had upgraded to a back neck and scalp massage and it was amazing ! Ella the masseuse was so skilled and it was one of the best massages I have ever had !
All in all it was a fantastic experience !
Source: tripadvisor.co.uk
In December 2023, Patrick H said about Mercure Dunkenhalgh Hotel & Spa
Spent a family Christmas at this hotel. Firstly the pros: The staff were lovely especially Sara and Aziz. They saw to our every need. The rooms were very spacious and very clean. Prices were reasonable.
The cons. Worst experience we had was seeing a fully grown RAT in one of the reception rooms (the Garden Room). We reported this to the gentleman on reception who informed the manager on duty. We also informed the booking manager.
I understand that this is an old building and that doors may not always be closed properly closed but it was very unsettling to see a rat in a hotel. We were very disappointed that the duty manager didn't bother to contact us, if only to apologise.
Other than that the hotel was lacking a little more Christmas decor especially in the bare room where we had our Christmas singer and the Christmas quiz. It was the staff here that really shone out and made out family Christmas so enjoyable.
The cons. Worst experience we had was seeing a fully grown RAT in one of the reception rooms (the Garden Room). We reported this to the gentleman on reception who informed the manager on duty. We also informed the booking manager.
I understand that this is an old building and that doors may not always be closed properly closed but it was very unsettling to see a rat in a hotel. We were very disappointed that the duty manager didn't bother to contact us, if only to apologise.
Other than that the hotel was lacking a little more Christmas decor especially in the bare room where we had our Christmas singer and the Christmas quiz. It was the staff here that really shone out and made out family Christmas so enjoyable.
Source: tripadvisor.co.uk
In December 2023, Nathcoleandevan said about Mercure Dunkenhalgh Hotel & Spa
Nice place but made outstanding only by Callum and Jess in the bar who delivered superb customer service. Probably the best I’ve ever experienced. I hope these guys are managers as they clearly stood out.
Source: tripadvisor.co.uk
In January 2024, Albert B said about Mercure Dunkenhalgh Hotel & Spa
Stayed here with a coach party for Christmas great hotel to visit very large rooms nice comfortable beds great shower meals excellent good choices for dinner service very good with lots of us breakfast meals good choices for all needs and services great
Source: tripadvisor.co.uk