Local Reviews
In September 2023, john said about Mercure Dunkenhalgh Hotel & Spa
Been here a few times in the past, really love this place. The staff are just outstanding. Chris on the dining room is a top guy, really welcoming and so helpful. As are the ladies serving. All really helpful and lovely people. The girls doing massage in the spa are also excellent. Drifting in and out of consciousness whilst lying down in a state of euphoria. Defo one of our faves and defo be back. Few little things that have changed that we wished hadn’t 1) food from the Spa bar has been moved, 2) thermal suites gone smaller. 3) can’t sit at the main bar in robes (although this may have always been the case but in the past we could purchase food from the spa bar). Still a beautiful place though. 4) bring back fillet stakes!
Source: tripadvisor.co.uk
In September 2023, LEANDRA M said about Mercure Dunkenhalgh Hotel & Spa
Absolutely wonderful stay! We visited here for a weekend Spa break for my friend’s 40th. The hotel is stunning, the room was perfect and the food (we had afternoon tea, dinner and breakfast) was delicious. Great spa treatments and I used the gym too, all super clean with great facilities! The icing on the cake though was the amazing staff. Literally from checking in right until we left, they went above and beyond to make us feel special and were all so friendly and helpful. Special shout out to Aziz and Olivia, also the lovely housekeeping lady who helped us with our bags and wrote ‘Happy 40th birthday’ on the room mirror for my friend and left us treats, such a lovely surprise! You really made the weekend so special and memorable and Mercure should be proud to have such wonderful employees. Thank you so much - we will be back!
Source: tripadvisor.co.uk
In September 2023, CaseyWanderer said about Mercure Dunkenhalgh Hotel & Spa
We stayed at this Hotel with a group on a coach holiday. When we found our room it was at the bottom of an open courtyard, the door opening out to the yard. Because we had torrential rain for the first 3 days, we got very wet going for our meals, The room was not too bad, could do with an upgrade, there was holes in the bathroom door. Being OAP’s it was quite difficult getting into the high bath to use the shower. Food - the breakfast was very good, lots of variety, but the dinner was poor, particular the main course. After dinner there was no where to sit as the bar/lounge was always full. Finally on the last night we were woken in the early hours by party goers trying to get into the room next door. It was a concern that to get to these rooms, who don’t have to go through the hotel entrance. I see from one of the other reviews they were not pleased with room 41. We expected better from this hotel, and had enough after 4 nights.
Source: tripadvisor.co.uk
In October 2023, Todmordenbanjoplayer said about Mercure Dunkenhalgh Hotel & Spa
Glad I didn’t pay full rate but hey ho ! Decent room
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
Source: tripadvisor.co.uk
In October 2023, Hassan A said about Mercure Dunkenhalgh Hotel & Spa
Always use this hotel when in the area as the staff are a credit (Sarah is always super helpful and goes above and beyond)
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
Source: tripadvisor.co.uk
In October 2023, amelpa93 said about Mercure Dunkenhalgh Hotel & Spa
We came here for a spa break for my 30th. I wouldn’t recommend coming here for a spa break though as the facilities aren’t up to scratch. We had a facial which was lovely but that’s about as far as the positives go on the “spa” side of things. The pool was freezing cold, including the hot tub area. We spoke with 2 people who were regular members and they mentioned that there was an issue with the boiler a few weeks ago which was supposedly fixed but they said it had been cold ever since then in the pool/whirlpool area. We told the staff in the spa reception but they weren’t much help and advised that the temperature is “regulatory” and they would check it.. the whirl pool was literally shooting in ice cold water. They also told us the spa access was complementary with a hotel stay but we specifically booked a spa break so that was incorrect - we came to primarily use the pool/whirlpool and could only stay in for 10 minutes.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
Source: tripadvisor.co.uk
In October 2023, Debbie M said about Mercure Dunkenhalgh Hotel & Spa
We had a lovey stay with some friends, good parking, lovely welcoming staff , 700 year old building , plenty of history , bedroom and bathroom large and clean , spa good , restaurant good , staff exceptional especially Sarah ,
Breakfast really good thoroughly enjoyed our stay .
Breakfast really good thoroughly enjoyed our stay .
Source: tripadvisor.co.uk
In October 2023, Lesley F said about Mercure Dunkenhalgh Hotel & Spa
Overall a good stay. Incredibly busy and at times I felt for the staff. Could tell they were understaffed but they did their best. Pool definitely needed to be warmer but spa staff didn't seem to want to be there or deal with guests. Hotel staff genuinely cared and wanted to make our stay the best it could be. Aziz was brilliant on breakfast as was Jess on check out. We left with a smile on our face forgetting any negatives after a lovely morning. Sara and Sean on the bar were great and efficient.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
Source: tripadvisor.co.uk
In October 2023, Hlm said about Mercure Dunkenhalgh Hotel & Spa
We had a lovely time here for a one night stay. The building is beautiful and steeped in history. We stayed in the courtyard and we had no major complaints about the room. The only minor thing was that the electric towel radiator doesn't switch off so was really warm in the night but I would prefer that instead of being to cold. We spent time in the pool and steam/sauna which helped us to relax before having a two course meal in the evening. We could not fault the food and the staff were all friendly and welcoming. We had breakfast the following morning and there was ample selection of cooked and cold foods, so something for everyone. We will definitely be returning again for another stay.
Source: tripadvisor.co.uk
In November 2023, Ann S said about Mercure Dunkenhalgh Hotel & Spa
Just returned from two nights at this lovely hotel, staff went out of their way to make sure we were looked after. We were given an upgraded room which was huge and spotlessly clean . Spa was great warm pool . Food was lovely and the resteraunt manager very welcoming in a morning we were spoilt at dinner and given free drink for anniversary from very nice waiting staff , we will definitely recommend and be returning at some point . Very relaxing stay and lovely visiting the forest of Bowland and Yorkshire dales very scenic .
Source: tripadvisor.co.uk