Local Reviews
In August 2023, LandsBritupNorth said about Mercure Dunkenhalgh Hotel & Spa
The hotel is situated in beautiful grounds, and the outside of the building looks stunning. However, parts of the inside are in need of redecorating and patching up, with peeling walls, dirty carpets etc. The staff were friendly, kind and helpful.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
Source: tripadvisor.co.uk
In August 2023, laura w said about Mercure Dunkenhalgh Hotel & Spa
Me and my partner went for a 1 night stay, I booked it on wowcher the deal included dinner, breakfast and 1pm checkout. The hotel it's self is okay, the staff were all friendly. We were impressed with the room it was quite big and big bed, spacious shower, no complaints, thought the free pepsis and water was a nice touch.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
Source: tripadvisor.co.uk
In August 2023, Jayne H said about Mercure Dunkenhalgh Hotel & Spa
Went for a spa break with friends to celebrate a 60th Birthday. Some minor problems with our room booking dinner reservation, which was the fault of the company I booked with, but both problems dealt with professionally and in a friendly manner and we were given a complimentary bottle of prosecco and a glass of the same whilst waiting for the problem to be sorted. Our room was comfortable, clean and tastefully decorated. The spa facilities were great and the staff very helpful. Sadly one of my friends and my main course wasn't very nice, but our waitress dealt with it very professionally and we were offered a dessert free and discount on our drinks. Very comfortable beds and a great selection for breakfast. Definitely felt more relaxed when we left. Will definitely visit again. The menu could be a little more extensive and could possibly do with an overhaul as a bit pub lunching.
Source: tripadvisor.co.uk
In August 2023, kimorg said about Mercure Dunkenhalgh Hotel & Spa
The positives:
- Check-in was quick and the lady on reception offered a toy from a basket for our 4 year old son (lovely touch)
- Executive room great size, comfortable pillows and beds
- children allowed to use the pool 8-11 and 5-7 at weekends
The negatives:
- during family swim time a massive hen do screeching in the hot tub (why during the 5-7 family time which families can only swim after the morning slot are adults without kids allowed in?)
- hotel is poor for coeliacs - menu has gluten free containing ingredients but when we checked everything is cooked in the same fryer so contaminated and unsuitable for coeliacs - is it that hard to have a small separate fryer to prevent cross contamination especially when you are a large chain hotel?
- breakfast the buffet hot food had sausages containing gluten so again not suitable for coeliacs as if someone uses the tongs on the sausages then uses the same tongs for the other food it is instantly contaminated - the de vere have a separate gluten free breakfast selection area so I would have expected something similar.
The stay would have been great if properly gluten free available and family swim time being just that family swim not groups of adults I.e. hen parties.
- Check-in was quick and the lady on reception offered a toy from a basket for our 4 year old son (lovely touch)
- Executive room great size, comfortable pillows and beds
- children allowed to use the pool 8-11 and 5-7 at weekends
The negatives:
- during family swim time a massive hen do screeching in the hot tub (why during the 5-7 family time which families can only swim after the morning slot are adults without kids allowed in?)
- hotel is poor for coeliacs - menu has gluten free containing ingredients but when we checked everything is cooked in the same fryer so contaminated and unsuitable for coeliacs - is it that hard to have a small separate fryer to prevent cross contamination especially when you are a large chain hotel?
- breakfast the buffet hot food had sausages containing gluten so again not suitable for coeliacs as if someone uses the tongs on the sausages then uses the same tongs for the other food it is instantly contaminated - the de vere have a separate gluten free breakfast selection area so I would have expected something similar.
The stay would have been great if properly gluten free available and family swim time being just that family swim not groups of adults I.e. hen parties.
Source: tripadvisor.co.uk
In August 2023, Tony E said about Mercure Dunkenhalgh Hotel & Spa
Stayed overnight on a Sunday night special offer which included dinner and breakfast and use if the spa facilities. It was an excellent experience all 'round. Check in was very friendly and efficient and we were given an unexpected room upgrade because it was our anniversary. The newly refurbished thermal suite/sauna/steam rooms next to the pool are excellent. Considering dinner was from a set menu as part of the deal, there was a good choice of dishes and what we had was very tasty, well cooked and presented. our table was even decorated for our anniversary and we were given a complimentary glass of fizz. Breakfast next morning was also very good. Granted, the decor of this huge magnificent building is dated, as one cannot even imagine how much a place like this must cost to keep running on a daily basis. However, every single member of staff we came into contact with had a smile on their face, the food was very good, the room was large and very comfortable and the pool and thermal suite we excellent, so the decor did not detract at all from our stay and we will definitely return again. Highly recommended for a relaxing overnight break.
Source: tripadvisor.co.uk
In August 2023, glennmillar92 said about Mercure Dunkenhalgh Hotel & Spa
On arrival, the building looked beautiful, easy to park, upon arrival check in was so easy, room was easy to find as easily sign posted, Hotel itself has water damage on the stairwell and not tied away wires on the outside, entering the room it was very nice and spacious, but there was a weird large red/orange stain under the mirror. The beds super comfortable and the shower/bathroom was very nice but noticed a dirty towel when arrived. Dinner was reserved, offered alternative burger as didn’t have 1 of the products. When going to bed all you could hear was doors being slammed, the following day breakfast was adequate and somethings over done, went to the spa which was the highlight of the stay Ella was fantastic with great customer service and professionalism, we spoke to another couple who got a room upgrade and free drinks for a birthday, but it seems this was only for selected guests as this wasn’t offered for my partners birthday. The dinner in the evening was awkward, once again ordered a burger and no alternative offered this time just a burger plain bun and little sauce inside, multiple staff standing about felt like being stared at. Breakfast was better the 2nd day.
Source: tripadvisor.co.uk
In August 2023, THEUSHERS said about Mercure Dunkenhalgh Hotel & Spa
What an amazing stay, shannon on reception was amazing. The bedroom was fantastic, we had a spa day booked, everything was fantastic. Dinner was great, special thanks to Shannon, Katie, Carla, and Ashton for making my birthday special. All staff are a credit to this hotel.
Source: tripadvisor.co.uk
In August 2023, joro034 said about Mercure Dunkenhalgh Hotel & Spa
I booked an overnight spa package for myself and my partner. When we arrived we were both taken aback at how beautiful the building was, and also parts of the inside, although like many have said they're were areas that were run down.
We went to the bar and had some lunch before we checked in, there was a gentleman who seemed to be some sort of manager, unfortunately I can't remember his name, but he was just fabulous, he was around at lunch, in the evening at the restaurant and for breakfast, he was really friendly and welcoming, a true credit to the hotel!
Lunch was good, we shared a selection of starters, it was similar quality to wetherspoons but obviouslya lot more expensive. The evening meal was included, again it was just good, nothing extraordinary. Breakfast was good, nice selection of foods available.
We used the spa facilities and had an ishga Face and Body Experience, this was all very nice, staff were fab as were treatments, however the spa area with a bit of a let down, limited loungers around the pool and most of the rooms were closed except the steam room. The jacuzzi was impossible to figure out, but nice when it worked.
Overall we had a really nice stay, however what put a downer on it and put me off returning was the issue I encountered when I returned home and realised I'd left some items in the room, one of which was a pretty much full bottle of clinique moisturiser.
I rang the hotel on the 5th, I was told nothing g had been noted but I'd recieve a call from the manager of house keeping.... 2 days later I rang back, again no help, on the 9th I called again and the manager of housekeeping rang me back. She told me she'd questioned the maid and there was nothing in the room. Obviously I was disappointed and decided not to leave a review at the time because I felt it would be unfair because I was really upset, this really tarnished the experience, what if I'd have left a really expensive item? Would that also disappear into the ether?
I decided to email the hotel at H6617@accor.com to explain the situation and I haven't even had a response. Fabulous customer service.
Overall mainly good experience, the only outstanding part was the gent wandering around the bar and restaurant. If you book here, please make sure you triple check you r rooms and don't leave anything as no one cares.
We went to the bar and had some lunch before we checked in, there was a gentleman who seemed to be some sort of manager, unfortunately I can't remember his name, but he was just fabulous, he was around at lunch, in the evening at the restaurant and for breakfast, he was really friendly and welcoming, a true credit to the hotel!
Lunch was good, we shared a selection of starters, it was similar quality to wetherspoons but obviouslya lot more expensive. The evening meal was included, again it was just good, nothing extraordinary. Breakfast was good, nice selection of foods available.
We used the spa facilities and had an ishga Face and Body Experience, this was all very nice, staff were fab as were treatments, however the spa area with a bit of a let down, limited loungers around the pool and most of the rooms were closed except the steam room. The jacuzzi was impossible to figure out, but nice when it worked.
Overall we had a really nice stay, however what put a downer on it and put me off returning was the issue I encountered when I returned home and realised I'd left some items in the room, one of which was a pretty much full bottle of clinique moisturiser.
I rang the hotel on the 5th, I was told nothing g had been noted but I'd recieve a call from the manager of house keeping.... 2 days later I rang back, again no help, on the 9th I called again and the manager of housekeeping rang me back. She told me she'd questioned the maid and there was nothing in the room. Obviously I was disappointed and decided not to leave a review at the time because I felt it would be unfair because I was really upset, this really tarnished the experience, what if I'd have left a really expensive item? Would that also disappear into the ether?
I decided to email the hotel at H6617@accor.com to explain the situation and I haven't even had a response. Fabulous customer service.
Overall mainly good experience, the only outstanding part was the gent wandering around the bar and restaurant. If you book here, please make sure you triple check you r rooms and don't leave anything as no one cares.
Source: tripadvisor.co.uk
In August 2023, Janet M said about Mercure Dunkenhalgh Hotel & Spa
I have put average 3 stars because the spa treatments were excellent and the room lovely but the standard of food and the night time noise on our 2nd night let the place down massively.
The dinner on night 1 was average and improved on the 2nd night, the breakfast on the 1st morning was good but dry cooked food which had been sitting for a long time put us all off on day 2.
There was a group of people partying until after 3am on our second night, whooping and yelling, I WhatsApped the night manager but got no reply. Once the shouting died down the door slamming went on for ages.
I spoke to the concierge as we left and although he made sympathetic noises he really wasn't bothered.
I suggest you put some mufflers on the room doors as they all slam. Roam about at night to calm noisy guests down. If there are not a lot of people for breakfast, don't put so much food out, refresh it regularly. The pool area could do with some tiles being fixed.
The dinner on night 1 was average and improved on the 2nd night, the breakfast on the 1st morning was good but dry cooked food which had been sitting for a long time put us all off on day 2.
There was a group of people partying until after 3am on our second night, whooping and yelling, I WhatsApped the night manager but got no reply. Once the shouting died down the door slamming went on for ages.
I spoke to the concierge as we left and although he made sympathetic noises he really wasn't bothered.
I suggest you put some mufflers on the room doors as they all slam. Roam about at night to calm noisy guests down. If there are not a lot of people for breakfast, don't put so much food out, refresh it regularly. The pool area could do with some tiles being fixed.
Source: tripadvisor.co.uk
In August 2023, AwayDays_Rich said about Mercure Dunkenhalgh Hotel & Spa
Booked an executive room here as part of a deal for a Saturday night away.
The building is impressive from the outside and I was a little concerned at some reviewers' comments about the interior. I needn't have worried, we were very well looked after. Our room was big and the bed was big and the TV was big. All the facilities you would expect and spotlessly clean.
Check in was a bit of a pain, everyone at 3pm so quite a queue and I did hear that there might be a shortage of rooms available for later arrivals.
Complimentary bottle of wine as part of the deal and we played cards in the spacious bar where there was a good atmosphere.
We ate out locally so can't vouch for the restaurant but breakfast was also very good.
The building is impressive from the outside and I was a little concerned at some reviewers' comments about the interior. I needn't have worried, we were very well looked after. Our room was big and the bed was big and the TV was big. All the facilities you would expect and spotlessly clean.
Check in was a bit of a pain, everyone at 3pm so quite a queue and I did hear that there might be a shortage of rooms available for later arrivals.
Complimentary bottle of wine as part of the deal and we played cards in the spacious bar where there was a good atmosphere.
We ate out locally so can't vouch for the restaurant but breakfast was also very good.
Source: tripadvisor.co.uk