Local Reviews
In February 2025, Helen M said about Mercure Dunkenhalgh Hotel & Spa
Booked a regular overnight spa with a friend. We return to the a Dunkenhalgh as the staff are always accommodating, friendly and nothing is too much trouble. Had an amazing treatment with the lovely Sarah C, felt so relaxed when I came away. Ann in the spa cafe goes above & beyond and has become almost family to us. And then we have the lovely Aziz in the Cameo restaurant who welcomes you with open arms and again nothing is too much trouble. The reception team are very knowledgeable and will help with your needs. All in all a fabulous hotel … we will return again & again. Helen & Paula 💞
Source: tripadvisor.co.uk
In February 2025, Saz said about Mercure Dunkenhalgh Hotel & Spa
Booked a overnight stay on a wowcher deal.
The hotel is a very old building with some parts needing a little bit of love giving to them.
However our room had pretty modern fixtures/fittings and was nice and warm on check in.
We found the bed comfy and robes & slippers were provided for spa use.
The pool was ok and we had a nice relaxing swim.
Would like to give special praise to Chloe who was brilliant and looked after us when we had our evening meal in the restaurant.
The menu could do with a bit of refresh as nothing really stood, average pub grub type of fare.
The only real negative I’d give was we finished our evening with a drink in the bar and it was freezing 🥶 so didnt feel relaxing. We couldnt couldnt wait to finish up and get back to the room to warm up.
Breakfast was decent in the morning, lots of choice and nice fresh juices & pastries.
All in all not a amazing stay but not bad either.
The hotel is a very old building with some parts needing a little bit of love giving to them.
However our room had pretty modern fixtures/fittings and was nice and warm on check in.
We found the bed comfy and robes & slippers were provided for spa use.
The pool was ok and we had a nice relaxing swim.
Would like to give special praise to Chloe who was brilliant and looked after us when we had our evening meal in the restaurant.
The menu could do with a bit of refresh as nothing really stood, average pub grub type of fare.
The only real negative I’d give was we finished our evening with a drink in the bar and it was freezing 🥶 so didnt feel relaxing. We couldnt couldnt wait to finish up and get back to the room to warm up.
Breakfast was decent in the morning, lots of choice and nice fresh juices & pastries.
All in all not a amazing stay but not bad either.
Source: tripadvisor.co.uk
In February 2025, CB500F said about Mercure Dunkenhalgh Hotel & Spa
The main building is lovely but the newer wings are in need of some work. More signs are needed. The room was clean and comfortable. Breakfast was fine.
The bar staff seemed inexperienced and in need of training.
A supervisor spoke harshly to the bar staff in our hearing which was rather unprofessional.
The bar staff seemed inexperienced and in need of training.
A supervisor spoke harshly to the bar staff in our hearing which was rather unprofessional.
Source: tripadvisor.co.uk
In February 2025, Alison H said about Mercure Dunkenhalgh Hotel & Spa
My sister and I booked a 2 night spa break package. Lovely big room with 2 double beds. Housekeeping team helped us with an issue and left us a treat of complimentary drinks.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Ann at Spa reception was fab and made us very welcome. All the staff in the Spa café area were also lovely, except one female on Sunday afternoon. Sadly she stood out due to her curt manner and unprofessional approach when speaking to staff member and a customer.
I received 2 top notch treatments from Sarah, the best I've ever had here or anywhere else. My sister was unlucky on Sunday and received her treatment with an agency lady who was well below standard. However, her Monday's treatment was great - delivered by an experienced member of the spa staff who's name I missed.
All in all a relaxing, self indulgent break, made special by some dedicated staff.
Source: tripadvisor.co.uk
In February 2025, Zara Z said about Mercure Dunkenhalgh Hotel & Spa
We always come back here, the beds are super comfy, we love the hotel, and big shout out to the restaurant staff Amanda, Chloe, Arica, David and Danielle who are super helpful. Special mention to Amanda who always looks after us and goes that extra special mile and is very helpful. And the restaurant manager Azis who is super friendly x
Source: tripadvisor.co.uk
In February 2025, Janet S said about Mercure Dunkenhalgh Hotel & Spa
Have over the years used the hotel many times but this time very disappointing. The radiator was broken in the room and they brought a plug in heater which took ages to warm the room up . I was surprised to be charged 10 pounds to use the pool most 4 star hotels with the pool facility don't charge . I was with my 9 year old granddaughter and was told I must be in the pool with her as this was hotel policy . This policy is obviously not enforced as there were children in the pool and their adults were not even in the pool area let alone in the pool. I must say we had no problems with the staff and the food at lunch and the evening meal were good and value for money
Bit of a pedantic thing but the answerphone
with the options on doest even pronounce the hotels name correctly. .
As a resident of Clayton le moors I hope things improve .
Bit of a pedantic thing but the answerphone
with the options on doest even pronounce the hotels name correctly. .
As a resident of Clayton le moors I hope things improve .
Source: tripadvisor.co.uk
In February 2025, Janet L said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel , food nice , very nice setting , room very clean , staff very nice , we had a lovely meal in the restaurant, will go here again as it so nice , the hotel is in a nice position and was not noisy , we stayed for one night , enjoyed a look around , we did not use the spa or pool , but it looked very nice
Source: tripadvisor.co.uk
In February 2025, Louhod3 said about Mercure Dunkenhalgh Hotel & Spa
Enjoyed the bar experience in the Cameo area. Lovely decor and nice atmosphere. Friendly and welcoming bar staff offered us table service as well. Young man called Henry was very helpful with the wine choice and looked after us making us feel very welcome.
Source: tripadvisor.co.uk
In February 2025, Andrew L said about Mercure Dunkenhalgh Hotel & Spa
Away from the bar and restaurant areas the hotel and room decor is a bit tired and shabby in places and in need of freshening up. Our room hadn't been cleaned very well (dusty surfaces and smudges on the mirror)
Of note the gym is very well equipped with free weights and machines.
We stayed for one night, our evening meal was excellent with good quality food and the staff were friendly, welcoming and approachable.
Of note the gym is very well equipped with free weights and machines.
We stayed for one night, our evening meal was excellent with good quality food and the staff were friendly, welcoming and approachable.
Source: tripadvisor.co.uk
In March 2025, Kate M said about Mercure Dunkenhalgh Hotel & Spa
Really the hotel deserves a four star review but we've given five because of the excellent service and welcoming attitude of the staff. In particular Becky on Reception and Aziz in the bar and at breakfast went out of their way to be extremely helpful. We (six friends) visit this hotel every year for a swim, dinner, overnight stay and breakfast. It is excellent value, comfortable, clean and well facilitated .
Source: tripadvisor.co.uk