Local Reviews
In January 2025, Abi L said about Mercure Dunkenhalgh Hotel & Spa
First, the good: it"s an amazing beautiful historic building. It was cheap. The staff are lovely.
The bad: it was freezing. It was a cold day, the room was unheated beforehand, the hot water wadn't enough to fill a bath. This was also the case in the 2nd room they moved us to. We complained again and were upgraded, to a room that was warmer but no bath, only a shower!
The spa is ok but not as good as the one at the Mercure Norton Grange. Also, we were not warned that there would be an additional charge for the spa.
We wouldn't go back, especially as the Norton Grange is better. And warm.
The bad: it was freezing. It was a cold day, the room was unheated beforehand, the hot water wadn't enough to fill a bath. This was also the case in the 2nd room they moved us to. We complained again and were upgraded, to a room that was warmer but no bath, only a shower!
The spa is ok but not as good as the one at the Mercure Norton Grange. Also, we were not warned that there would be an additional charge for the spa.
We wouldn't go back, especially as the Norton Grange is better. And warm.
Source: tripadvisor.co.uk
In January 2025, AndrewRooney said about Mercure Dunkenhalgh Hotel & Spa
Thanks to Anna, who made us very welcome. Bar service was 11 out of 10. Anna was very professional and very helpful on what to order for dinner.
Thanks, Anna.
When others let us down, you were there to make our stay pleasant.
We all said we would come back as long as Anna is still there.
Thanks, Anna.
When others let us down, you were there to make our stay pleasant.
We all said we would come back as long as Anna is still there.
Source: tripadvisor.co.uk
In February 2025, Lkindo said about Mercure Dunkenhalgh Hotel & Spa
53rd Wedding anniversary was made extra special. We were upgraded, bedroom decorated, thanks to the wonderful housekeeping people, all totally unexpected. We stayed one night, enjoyed drinks in the bar and a meal in the restaurant. The menu was small but enough choices and freshly prepared. Ladies need a shawl if staying in the new annex as to reach this there is a covered walkway but open to any windy weather. We didn't have any problems parking and as long,as you are a resident there is no charge. We didn't have time to sample the pool or spa. The staff were very friendly and helpful. I must say the full breakfast was the best I've ever had. Sausages were tasty, bacon good full rashers, scrambled eggs firm snd not watery like some hotels. There was also a choice of poached or fried eggs. Thus hotel was perfect for our stay. Not too far to travel from Huddersfield for a one nighter.
Source: tripadvisor.co.uk
In February 2025, Janet T said about Mercure Dunkenhalgh Hotel & Spa
We stayed here using a Wowcher voucher bought as gift, there was a mix up whilst checking in which was dealt with quickly and professionally by the reception staff. We were allocated a lovely room and enjoyed the excellent Spa facilities. Breakfast was plentiful and the staff were attentive and friendly.
Now for the negatives... we booked for dinner at 7pm and arrived promptly, we were shown to a table at the back of the restaurant after waiting approx 20 minutes someone came to take our drinks and food order,both which arrived promptly. Once finishing our mains 30 mins or more passed with out anyone coming to see if we needed more drinks or to order dessert,We eventually managed to catch the eye of a waitress to enquire about the dessert menu, she seemed most put out that we didn't have one and that she had to fetch one, so much so that after 15 minutes she hadn't brought one. We had had enough by then and walked out. I don't think it was too much of a coincidence that most of the other tables were occupied by young men all who appeared to receive much better service from the young female staff. Our stay would have been perfect had it not been for the shocking service received in the restaurant.
Now for the negatives... we booked for dinner at 7pm and arrived promptly, we were shown to a table at the back of the restaurant after waiting approx 20 minutes someone came to take our drinks and food order,both which arrived promptly. Once finishing our mains 30 mins or more passed with out anyone coming to see if we needed more drinks or to order dessert,We eventually managed to catch the eye of a waitress to enquire about the dessert menu, she seemed most put out that we didn't have one and that she had to fetch one, so much so that after 15 minutes she hadn't brought one. We had had enough by then and walked out. I don't think it was too much of a coincidence that most of the other tables were occupied by young men all who appeared to receive much better service from the young female staff. Our stay would have been perfect had it not been for the shocking service received in the restaurant.
Source: tripadvisor.co.uk
In February 2025, Billgc said about Mercure Dunkenhalgh Hotel & Spa
Disappointing in some levels mainly the distance between reception and rooms. You pass through several rooms then cut across a covered walk way another long corridor and down a flight of stairs. The room was big with a huge hard bed. The restaurant food we had first night was underwhelming for the price. Building looking tired, dated and wouldn’t rush back
Source: tripadvisor.co.uk
In February 2025, Marianna M said about Mercure Dunkenhalgh Hotel & Spa
The service from Jack, Mal and Louis was brilliant and they went above and beyond to make the night a fantastic experience, they had great manners and were extremely charming. Jack in particular provided constant table service and seemed genuinely interested in what we had to say. He even offered to give us free drinks as we had just recently lost a loved one. I wish we had more jacks in the world.
Source: tripadvisor.co.uk
In February 2025, Paige N said about Mercure Dunkenhalgh Hotel & Spa
I had a great experience at the NODA awards and the staff on the bar specifically, Jack, Mal and Louis, who made the experience very memorable and provided great service throughout the night, could not recommend them enough. They were very down to speak to us and were extremely helpful
Source: tripadvisor.co.uk
In February 2025, Passport21491993322 said about Mercure Dunkenhalgh Hotel & Spa
Grand hotel. We were in the main part.Large room very clean. Staff service was mixed. Aziz was very friendly and helpful at breakfast he couldn't do enough to help us and totally made our stay. Thank you Aziz.
Book in seemed unnecessary complicated.
Book in seemed unnecessary complicated.
Source: tripadvisor.co.uk
In February 2025, Charles said about Mercure Dunkenhalgh Hotel & Spa
Although only a short stay, it was the excellent staff who made it a really pleasant experience. From the warm welcome on arrival to the bar and restaurant we were looked after by polite and courteous staff. Aziz was particularly attentive, he couldn’t do enough to ensure we didn’t want for anything and we were enjoying our stay. I watched him with other guests too; such a warm, polite and personable member of staff. We ate in the hotel restaurant on Saturday night. Again the waiting staff were particularly attentive, polite and courteous. I will mention them because they made us feel valued throughout: Amanda, Sara, Chloe, Ben, Carla and Nina. The food was excellent too! I’ve stayed in this hotel before so I’m happy with the rooms and other hotel facilities. I think it’s the staff that makes hotels stand out from each other, hence my review. Thank you.
Source: tripadvisor.co.uk
In February 2025, Becky B said about Mercure Dunkenhalgh Hotel & Spa
My 5 star review is for the staff who looked after us so well in one of my favourite hotels. Semoyal/Samuel, Amy-Elizabeth, Becky and Aziz, your professional care and friendly approach are much appreciated. All the best,see you again hopefully in a few months, Becky from Bradford
Source: tripadvisor.co.uk