Local Reviews
In September 2024, mitchellgcm said about Mercure Dunkenhalgh Hotel & Spa
A very friendly and professional front of house staff member gave me all the necessary information on arrival. The hotel room I booked was a standard double that was more than adequate. The room was extremely large with plenty of mirrors throughout and had a large comfortable bed with a large TV and plenty of wardrobe space. The bathroom was of a modern design.Overall it was a very good clean well kept room. I was very surprised after reading some negative reviews regarding this hotel and considered changing my room to an upgrade but found everything about this hotel to be of a high standard although some upgrading in places is needed which would be expected of a busy hotel.
Source: tripadvisor.co.uk
In September 2024, Athena G said about Mercure Dunkenhalgh Hotel & Spa
The room was lovely, huge and very clean. They even wrote on the mirror for us which was such a nice touch. Bathroom was very modern and the bed was so so comfy! The bar had a great atmosphere and the bar staff were very friendly. The hotel made us feel very welcome and looked after. The spa was great too the facilities were amazing and we really enjoyed it. Would definitely return!
Source: tripadvisor.co.uk
In September 2024, Sarah h said about Mercure Dunkenhalgh Hotel & Spa
Very much new to writing reviews but I had too today after tonight, when it has been absolutely brilliant service. The staff have gone above and beyond for everyone as I’m writing this from us and another couple in the bar. Chloe was outstanding the level of service she has is impeccable for being just a young girl. She gave us table service in the bar for our food because the bar was getting quite backed up, made our coffees and brought them over so my elderly mum didn’t have too. Another couple mentioned her ability to make people laugh and put a smile on their face, we seen her getting along with every customer she spoke too like she had known them for years. Absolutely brilliant, words can’t express how good the staff work well together. The bar staff were great too, Liam and Sean keeping up with us making the queue never ending. Keep up the good work guys and the banter! Credit to the hotel. Sarah H.
Source: tripadvisor.co.uk
In September 2024, Graham C said about Mercure Dunkenhalgh Hotel & Spa
We were on a coach trip. So I think we were undervalued.
Room 39 in the stables block. Near the covered in entrance to the hotel. Noisy with smokers in the evening.
Room. Ok but reported 3 light not working. 1 replacement and 2 not even having a bulb in?
Bathroom. No heated towel rail or radiator in the room. Very cold at night especially why the small window was jammed open.
Tea tray. Ok but no biscuits? Asked for some had told we do not give them to coach passengers. What???
Food was ok. Service a bit slow and milk for coffee/tea left on table and curled.
I put it down to being a coach trip. Would do better.
Room 39 in the stables block. Near the covered in entrance to the hotel. Noisy with smokers in the evening.
Room. Ok but reported 3 light not working. 1 replacement and 2 not even having a bulb in?
Bathroom. No heated towel rail or radiator in the room. Very cold at night especially why the small window was jammed open.
Tea tray. Ok but no biscuits? Asked for some had told we do not give them to coach passengers. What???
Food was ok. Service a bit slow and milk for coffee/tea left on table and curled.
I put it down to being a coach trip. Would do better.
Source: tripadvisor.co.uk
In September 2024, sarahjards said about Mercure Dunkenhalgh Hotel & Spa
Booked with spa breaks which was DBB a bottle of Prosecco and spa access and complimentary upgrade to an executive room. Should’ve know on check in that it wasn’t going to be great as I had to fight to get the upgraded room that had been part
Of the booking.
To be fair the room was nice and the bed was one of the most comfortable I’ve slept in. That’s about all of the good points.
Spa was not great - the pool was freezing, changing rooms, both male and female, were grotty and in need of refurbishment. Saunas were ok. But It’s not a thermal journey as advertised. No hot tub or anything that made it feel spa like. Didn’t have a treatment so can’t comment on that.
Decided not to eat in the restaurant and asked for room service. This took over 2 hours and 2 visits down to ask where it was. When the food did arrive it was cold and underwhelming.
Breakfast was just ok. Very busy and a basic offering.
Definitely not 4 stars and in need of a revamp was my overall thought and we wouldn’t be back in a hurry.
Of the booking.
To be fair the room was nice and the bed was one of the most comfortable I’ve slept in. That’s about all of the good points.
Spa was not great - the pool was freezing, changing rooms, both male and female, were grotty and in need of refurbishment. Saunas were ok. But It’s not a thermal journey as advertised. No hot tub or anything that made it feel spa like. Didn’t have a treatment so can’t comment on that.
Decided not to eat in the restaurant and asked for room service. This took over 2 hours and 2 visits down to ask where it was. When the food did arrive it was cold and underwhelming.
Breakfast was just ok. Very busy and a basic offering.
Definitely not 4 stars and in need of a revamp was my overall thought and we wouldn’t be back in a hurry.
Source: tripadvisor.co.uk
In October 2024, Susan C said about Mercure Dunkenhalgh Hotel & Spa
Hotel and indulge package stay. On arrival Becky was very helpful and friendly.The room was very spacious and comfortable. Whilst visiting the bar and restaurant Liam and Mal were very welcoming and explained about the restaurant. The food was lovely. Whilst checking out with Lucy in was hassle free and we had the indulge spa package booked at 12 for our treatment face and body which was brilliant by Danielle. We had a light lunch which Ann served us and she was really helpful with information of booking another spa package. Emma booked the spa day in 4 weeks and was very good at explaining the treatments etc. Cannot wait till our next visit. Thanks
Source: tripadvisor.co.uk
In October 2024, Carmel C said about Mercure Dunkenhalgh Hotel & Spa
Very pleasant stay. Room was more of a little house on a little street rather than a stay in a hotel. No umbrellas available, ehich they could do with investing in. I did ask for the heating to be put on/ fixed as a small radiator doesn't do. The radiator at the door did come on the same afternoon but again, other 2 in the room off and broken. Pool is nice and clean. Sauna rooms nice but whilst there I witnessed someone " snot" into the provided shower in the wetroomarea what everyone has to go on and a guy taking a shave in the steam room! Maybe send a member of staff to look about and do a check in there now and then or some signs up ? Food was nice, staff lovely , becky on reception very nice and helpful.
Source: tripadvisor.co.uk
In October 2024, Kate N said about Mercure Dunkenhalgh Hotel & Spa
Amazing experience!
Me and my mum visited for a weekday getaway. We were greeted by Becky and Lucy, they were warm, welcoming and genuinely overall great at introducing us to the hotel. We were upgraded to a different room for free, the breakfast was lovely, and the spa room fantastic.
Thank you again to Becky, Lucy and the Dunkenhalgh Hotel and spa for a lovely, relaxing experience.
Will definitely return 😍
Me and my mum visited for a weekday getaway. We were greeted by Becky and Lucy, they were warm, welcoming and genuinely overall great at introducing us to the hotel. We were upgraded to a different room for free, the breakfast was lovely, and the spa room fantastic.
Thank you again to Becky, Lucy and the Dunkenhalgh Hotel and spa for a lovely, relaxing experience.
Will definitely return 😍
Source: tripadvisor.co.uk
In October 2024, Rocky said about Mercure Dunkenhalgh Hotel & Spa
Recently stayed at the Dunkenhalgh for a few nights.
The very first thing we noticed was how friendly and welcoming all the staff were. This continued throughout our stay. BUT, the ineficiency within the service they provided was evident in all departments. They all worked hard, tried to appear professional but made mistakes all to often. The organisation and staff training is certainly something that should be examined!
The hotel itself is tired and really could do with maintenance and redecoration. The bathroom, door was falling off in our room, the electric radiator did not work.
Food was good but often confused and wrong choice served. Breakfast is Ok (£16.50, I think). But very little choice.
Sadly, like so many hotels in Britain these days, they seem to run with a very tight budget that reflects in poor service and conditions.
The very first thing we noticed was how friendly and welcoming all the staff were. This continued throughout our stay. BUT, the ineficiency within the service they provided was evident in all departments. They all worked hard, tried to appear professional but made mistakes all to often. The organisation and staff training is certainly something that should be examined!
The hotel itself is tired and really could do with maintenance and redecoration. The bathroom, door was falling off in our room, the electric radiator did not work.
Food was good but often confused and wrong choice served. Breakfast is Ok (£16.50, I think). But very little choice.
Sadly, like so many hotels in Britain these days, they seem to run with a very tight budget that reflects in poor service and conditions.
Source: tripadvisor.co.uk
In October 2024, Joanne C said about Mercure Dunkenhalgh Hotel & Spa
Myself and my husband have just returned from an overnight spa break at the Dunkenhalgh. This was our third visit to this hotel and have stayed in a beautiful, spacious room on each stay. This time we have a very pleasant surprise as we had been upgraded for free on arrival to a superior room which was a lovely touch.
Staff are all very friendly and welcoming. The beds are comfy and the rooms have been exceptionally clean on each stay we have had.
The pool and spa areas were also very clean and was nice and quiet whilst we were there so plenty of beds around the pool to relax on and plenty of space to access to steam rooms etc.
We had a 2 course meal in the restaurant which we both enjoyed and was delicious and reasonably priced. Breakfast was lovely (as has been on the last 2 visits as well), plenty to choose from, plenty of choice with hot food and lots of fresh fruit, cereal, yogurt etc.
We will definitely be returning, thank you Dunkenhalgh.
(#Goodiebag)
Staff are all very friendly and welcoming. The beds are comfy and the rooms have been exceptionally clean on each stay we have had.
The pool and spa areas were also very clean and was nice and quiet whilst we were there so plenty of beds around the pool to relax on and plenty of space to access to steam rooms etc.
We had a 2 course meal in the restaurant which we both enjoyed and was delicious and reasonably priced. Breakfast was lovely (as has been on the last 2 visits as well), plenty to choose from, plenty of choice with hot food and lots of fresh fruit, cereal, yogurt etc.
We will definitely be returning, thank you Dunkenhalgh.
(#Goodiebag)
Source: tripadvisor.co.uk