Local Reviews
In January 2024, Elizabeth j said about Mercure Dunkenhalgh Hotel & Spa
The grounds are stunning, the rooms were lovely and the beds were really comfy. The food was stunning! And the food and drink is really reasonably priced too. The spa was amazing, multiple steam rooms, a massive sauna and a pool with jacuzzi. The service was also brilliant, everyone was so friendly and helpful. Will definitely come back here again.
Source: tripadvisor.co.uk
In January 2024, Bethany said about Mercure Dunkenhalgh Hotel & Spa
Average / below average, especially for the price. The food was okay, but very pricey for the quality - same with the drinks. The spa area is nice and appears clean, but limited seating. The rooms were full of dust and had water damage and mould in the bathroom - not an issue for a night but for the price, there shouldn’t be this problem. Staff were nice and the massage therapists explained the services well.
Pros: free parking, room service, large rooms, friendly staff, pretty building, warm pool.
Personally wouldn’t go back, but we don’t regret our experience.
Pros: free parking, room service, large rooms, friendly staff, pretty building, warm pool.
Personally wouldn’t go back, but we don’t regret our experience.
Source: tripadvisor.co.uk
In January 2024, Maxine M said about Mercure Dunkenhalgh Hotel & Spa
No water in room and nowhere to get any water in hotel apart from the bathroom tap or buy it when you order food in restaurant.
Corridors are freezing cold.
Simple repairs not done in room - stain on chair, stained/marked nets, broken tile in bathroom.
Poor quality toilet paper.
A lot of banging at night - hard to get to sleep.
Signage in hotel is confusing - got lost several times.
To get to my room, I had to go through function room where there was a function going on. After swimming, with wet hair, at night, my only option was to go outside, walk around the building and back in.
QR code in room to order room service, but the menu was out of date!
Restaurant staff informedof of current choices available?Also, £5.50 charge for room service.
Bed was comfortable and gym was good. Swimming pool was lovely but changing rooms need refurbishment.
Staff in hotel were very friendly and helpful.
Corridors are freezing cold.
Simple repairs not done in room - stain on chair, stained/marked nets, broken tile in bathroom.
Poor quality toilet paper.
A lot of banging at night - hard to get to sleep.
Signage in hotel is confusing - got lost several times.
To get to my room, I had to go through function room where there was a function going on. After swimming, with wet hair, at night, my only option was to go outside, walk around the building and back in.
QR code in room to order room service, but the menu was out of date!
Restaurant staff informedof of current choices available?Also, £5.50 charge for room service.
Bed was comfortable and gym was good. Swimming pool was lovely but changing rooms need refurbishment.
Staff in hotel were very friendly and helpful.
Source: tripadvisor.co.uk
In January 2024, Terry S said about Mercure Dunkenhalgh Hotel & Spa
We came to Mercure Dunkenhalgh for a Winter Warmer Spa. Arrived at 9.15am and spent a good 4hrs using the facilities. All the staff were friendly and attentive. Couldnt complain about anything really, Spa treatments were great, afternoon tea was lovely.
Some people note the pool area is a bit dated, I would agree to some aspects but for what we paid we couldnt make any faults.
Some people note the pool area is a bit dated, I would agree to some aspects but for what we paid we couldnt make any faults.
Source: tripadvisor.co.uk
In January 2024, chris b said about Mercure Dunkenhalgh Hotel & Spa
We booked this hotel because we wanted to have a belated Golden Wedding meal celebration with family in the area. We explained when booking that it was belated. We received a very warm welcome from reception who noted our special celebration.
Room - We had been upgraded to an executive room which had been specially decorated to celebrate our anniversary (Won't say how as don't want to spoil it for anyone else). We had also been given some freebies. The room was spacious and quiet and we couldn't hear the loud music playing from one of the function rooms. There was only one downside in that it was quite a walk from the bars and restaurant and part of the way was outside. Although it was under cover it was open on one side. As it was a stormy and cold weekend it meant you had to wear a jacket/coat as it was a bit wet.
There is a lovely ambience in the bar and restaurant. The very friendly staff are keen to please. All of the family expressed how much they had enjoyed the food and the relaxed atmosphere. We did have an issue with one meal not having arrived. When mentioned to the restaurant manager it was sorted out very quickly.
We had a wonderful short break here and would like to thank all the staff for making it such a special occasion.
Room - We had been upgraded to an executive room which had been specially decorated to celebrate our anniversary (Won't say how as don't want to spoil it for anyone else). We had also been given some freebies. The room was spacious and quiet and we couldn't hear the loud music playing from one of the function rooms. There was only one downside in that it was quite a walk from the bars and restaurant and part of the way was outside. Although it was under cover it was open on one side. As it was a stormy and cold weekend it meant you had to wear a jacket/coat as it was a bit wet.
There is a lovely ambience in the bar and restaurant. The very friendly staff are keen to please. All of the family expressed how much they had enjoyed the food and the relaxed atmosphere. We did have an issue with one meal not having arrived. When mentioned to the restaurant manager it was sorted out very quickly.
We had a wonderful short break here and would like to thank all the staff for making it such a special occasion.
Source: tripadvisor.co.uk
In January 2024, Sara B said about Mercure Dunkenhalgh Hotel & Spa
Spa treatments and hotel services it wasn’t so bad but restaurant inside the hotel .. I hope soon it’s gonna be closed down!! Service for dinner time was so slowly and unfortunately not organised at all ! Waiting for dinner 55 min and still if my partner wouldn’t go and asked them what’s going on we would not get our food for sure ! Never again stay away as far as you can ..
Source: tripadvisor.co.uk
In January 2024, Resort55109654953 said about Mercure Dunkenhalgh Hotel & Spa
Excellent stay and all the staff were amazing , Jess on reception and Amanda , Sarah, Hinna, Sean and Jess in the resteraunt gave us a special evening
We really enjoyed our stay
We had a lovely room and the staff really looked after us at all times.
Very impressed
We really enjoyed our stay
We had a lovely room and the staff really looked after us at all times.
Very impressed
Source: tripadvisor.co.uk
In January 2024, leeceyfaith said about Mercure Dunkenhalgh Hotel & Spa
Came as a birthday treat for my husband. I told the staff it was my husbands birthday and purchased balloons for the room. This was dealt with very discreetly and was a lovely surprise when entering the room. Staff also went the extra mile with extra birthday wishes in the room and at the meal.
Thank you for making our stay special.
The hotel is an Old building, hiccups with the room key kept voiding. However, the rooms are decorated well, clean and tidy. The food was also good at the evening meal and breakfast.
Thank you for making our stay special.
The hotel is an Old building, hiccups with the room key kept voiding. However, the rooms are decorated well, clean and tidy. The food was also good at the evening meal and breakfast.
Source: tripadvisor.co.uk
In February 2024, Amy W said about Mercure Dunkenhalgh Hotel & Spa
I booked the dunkenhalgh for my mums birthday for a one night spa break. We upgraded to the executive suite and added early check-in and late checkout. Friendly staff on welcome.
We went to our room which was in the back part of the hotel. Very tidy. Our room was lovely however we noticed the shower was still dirty where hair had been overlooked by some previous guest wiping it high up in the tiles. I rang reception and they offered to change our room. I said no need if at 2pm someone comes to clean the shower. At exactly 2pm the cleaner came and she was extremely apologetic and ended up having a nice chat. The room was clean and tidy apart from that. Only other fault of the rooms where the pillows or should I call them lumps of cement. They were so hard my recommendation would be high quality pillows for executive guests as this interrupted my sleep trying to get a boulder comfortable hahaha
The staff gave us complementary drinks for the bathroom mishap and was very considerate for my mums birthday. They decorated our room whilst at the spa and treated her to balloons and a cocktail at dinner.
The spa facility was clean and tidy. Pool was a good temp and staff were very helpful and friendly. There were a couple of tiles that had damage in the blue room but nothing to cry about like some reviews.
The spa treatments were good too. Kim and Chelsea was very good at explaining the products and recommendations for routines
Dinner and breakfast had good selection. We ate late in the evening so one dish had sold out but that’s expected if you eat later on. Was very tasty and came out at a good time. Breakfast had proper branded items. So no cheaper supplements which iv had in other hotel chains.
Overall we have had a lovely stay and will be visiting again. A trip is what you make of it and don’t always believe the bad reviews some people have too much time on their hands. Yes there was an issue which was sorted and the pillows are a preference
We went to our room which was in the back part of the hotel. Very tidy. Our room was lovely however we noticed the shower was still dirty where hair had been overlooked by some previous guest wiping it high up in the tiles. I rang reception and they offered to change our room. I said no need if at 2pm someone comes to clean the shower. At exactly 2pm the cleaner came and she was extremely apologetic and ended up having a nice chat. The room was clean and tidy apart from that. Only other fault of the rooms where the pillows or should I call them lumps of cement. They were so hard my recommendation would be high quality pillows for executive guests as this interrupted my sleep trying to get a boulder comfortable hahaha
The staff gave us complementary drinks for the bathroom mishap and was very considerate for my mums birthday. They decorated our room whilst at the spa and treated her to balloons and a cocktail at dinner.
The spa facility was clean and tidy. Pool was a good temp and staff were very helpful and friendly. There were a couple of tiles that had damage in the blue room but nothing to cry about like some reviews.
The spa treatments were good too. Kim and Chelsea was very good at explaining the products and recommendations for routines
Dinner and breakfast had good selection. We ate late in the evening so one dish had sold out but that’s expected if you eat later on. Was very tasty and came out at a good time. Breakfast had proper branded items. So no cheaper supplements which iv had in other hotel chains.
Overall we have had a lovely stay and will be visiting again. A trip is what you make of it and don’t always believe the bad reviews some people have too much time on their hands. Yes there was an issue which was sorted and the pillows are a preference
Source: tripadvisor.co.uk
In February 2024, Pierce said about Mercure Dunkenhalgh Hotel & Spa
We hosted a charity Burns Night event at the Dunkenhalgh and cannot thank the team enough. From its initial concept, Athena was fantastic, replying to any queries promptly and allaying any worries we had.
Fergus and Steven ensured everything went smoothly so we could sit back and enjoy the night. Fergus went the extra mile and organised the piping in of the haggis and donned his kilt for the evening. The kitchen even added a nice touch to our desserts.
We would recommend the Dunkenhalgh for any event you are considering as the management team are fantastic! Thank you for all your help!
Fergus and Steven ensured everything went smoothly so we could sit back and enjoy the night. Fergus went the extra mile and organised the piping in of the haggis and donned his kilt for the evening. The kitchen even added a nice touch to our desserts.
We would recommend the Dunkenhalgh for any event you are considering as the management team are fantastic! Thank you for all your help!
Source: tripadvisor.co.uk