Local Reviews
In August 2023, kerry a said about Mercure Dunkenhalgh Hotel & Spa
I took my mother in law for her first ever spa day and what a spa day she had. We had an amazing day the staff were all so lovely , the facilties spot on, the afternoon tea delicious and the treatments just devine. We were so relaxed. A good thing about the pool is its all one depth so as a non swimmer it was ideal for her and she felt confident enough to walk around in it. It also has walk in steps and a walk in jacuzzi in the pool so she could enjoy that too.
We also stayed over night so after our spa we went to check in.On check in we were informed we had been chosen as guest of the day and there's a treat in our room which has also been upgraded. Our room was beautiful and what we thought was our treat was a pack of popcorn and kitkat each which we thought was cute untill we read the note which stated our guest of the day win means we get a 2 course dinner and a drink each free.I mean how lovely of the hotel.we felt very lucky ladies.
The meal and drinks were gorgeous. we indulged in a pina colada or 2 after dinner in the bar ,which were made to perfection .
We had a good night's sleep in our huge bed and enjoyed a full English breakfast to finish our stay.
We can't wait to return and do it all again 💗 x
We also stayed over night so after our spa we went to check in.On check in we were informed we had been chosen as guest of the day and there's a treat in our room which has also been upgraded. Our room was beautiful and what we thought was our treat was a pack of popcorn and kitkat each which we thought was cute untill we read the note which stated our guest of the day win means we get a 2 course dinner and a drink each free.I mean how lovely of the hotel.we felt very lucky ladies.
The meal and drinks were gorgeous. we indulged in a pina colada or 2 after dinner in the bar ,which were made to perfection .
We had a good night's sleep in our huge bed and enjoyed a full English breakfast to finish our stay.
We can't wait to return and do it all again 💗 x
Source: tripadvisor.co.uk
In August 2023, Victoria P said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel. Our bedroom was spacious and everything we would require during our stay.
We ate in the restaurant. Starters were delicious but my partners fish wasn't cooked properly and he ended up with an upset stomach. This was reported to staff but they did not take much notice.
Spa was enjoyable but a little too busy at times as there was no space in certain areas
We ate in the restaurant. Starters were delicious but my partners fish wasn't cooked properly and he ended up with an upset stomach. This was reported to staff but they did not take much notice.
Spa was enjoyable but a little too busy at times as there was no space in certain areas
Source: tripadvisor.co.uk
In August 2023, Maxine C said about Mercure Dunkenhalgh Hotel & Spa
We had the best stay for my 30th birthday treat from my best friend, this is the 2nd time I have stayed as I booked this for her 30th last year and it didn't disappoint.
Hotel went above and beyond and decorate the room and also left beautiful cakes and complimentary dressing downs and slippers to use during our stay, not only that decorated our table for our evening meal and a birthday drink. Those little touches really did make my birthday and our stay extra special. It will always be our go to weekend yearly stay now as we just love our stay here.
Staff are happy to help with any requests.
Thank you for an amazing visit we will be back
Hotel went above and beyond and decorate the room and also left beautiful cakes and complimentary dressing downs and slippers to use during our stay, not only that decorated our table for our evening meal and a birthday drink. Those little touches really did make my birthday and our stay extra special. It will always be our go to weekend yearly stay now as we just love our stay here.
Staff are happy to help with any requests.
Thank you for an amazing visit we will be back
Source: tripadvisor.co.uk
In August 2023, LandsBritupNorth said about Mercure Dunkenhalgh Hotel & Spa
The hotel is situated in beautiful grounds, and the outside of the building looks stunning. However, parts of the inside are in need of redecorating and patching up, with peeling walls, dirty carpets etc. The staff were friendly, kind and helpful.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
Source: tripadvisor.co.uk
In August 2023, laura w said about Mercure Dunkenhalgh Hotel & Spa
Me and my partner went for a 1 night stay, I booked it on wowcher the deal included dinner, breakfast and 1pm checkout. The hotel it's self is okay, the staff were all friendly. We were impressed with the room it was quite big and big bed, spacious shower, no complaints, thought the free pepsis and water was a nice touch.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
Source: tripadvisor.co.uk
In August 2023, Jayne H said about Mercure Dunkenhalgh Hotel & Spa
Went for a spa break with friends to celebrate a 60th Birthday. Some minor problems with our room booking dinner reservation, which was the fault of the company I booked with, but both problems dealt with professionally and in a friendly manner and we were given a complimentary bottle of prosecco and a glass of the same whilst waiting for the problem to be sorted. Our room was comfortable, clean and tastefully decorated. The spa facilities were great and the staff very helpful. Sadly one of my friends and my main course wasn't very nice, but our waitress dealt with it very professionally and we were offered a dessert free and discount on our drinks. Very comfortable beds and a great selection for breakfast. Definitely felt more relaxed when we left. Will definitely visit again. The menu could be a little more extensive and could possibly do with an overhaul as a bit pub lunching.
Source: tripadvisor.co.uk
In August 2023, kimorg said about Mercure Dunkenhalgh Hotel & Spa
The positives:
- Check-in was quick and the lady on reception offered a toy from a basket for our 4 year old son (lovely touch)
- Executive room great size, comfortable pillows and beds
- children allowed to use the pool 8-11 and 5-7 at weekends
The negatives:
- during family swim time a massive hen do screeching in the hot tub (why during the 5-7 family time which families can only swim after the morning slot are adults without kids allowed in?)
- hotel is poor for coeliacs - menu has gluten free containing ingredients but when we checked everything is cooked in the same fryer so contaminated and unsuitable for coeliacs - is it that hard to have a small separate fryer to prevent cross contamination especially when you are a large chain hotel?
- breakfast the buffet hot food had sausages containing gluten so again not suitable for coeliacs as if someone uses the tongs on the sausages then uses the same tongs for the other food it is instantly contaminated - the de vere have a separate gluten free breakfast selection area so I would have expected something similar.
The stay would have been great if properly gluten free available and family swim time being just that family swim not groups of adults I.e. hen parties.
- Check-in was quick and the lady on reception offered a toy from a basket for our 4 year old son (lovely touch)
- Executive room great size, comfortable pillows and beds
- children allowed to use the pool 8-11 and 5-7 at weekends
The negatives:
- during family swim time a massive hen do screeching in the hot tub (why during the 5-7 family time which families can only swim after the morning slot are adults without kids allowed in?)
- hotel is poor for coeliacs - menu has gluten free containing ingredients but when we checked everything is cooked in the same fryer so contaminated and unsuitable for coeliacs - is it that hard to have a small separate fryer to prevent cross contamination especially when you are a large chain hotel?
- breakfast the buffet hot food had sausages containing gluten so again not suitable for coeliacs as if someone uses the tongs on the sausages then uses the same tongs for the other food it is instantly contaminated - the de vere have a separate gluten free breakfast selection area so I would have expected something similar.
The stay would have been great if properly gluten free available and family swim time being just that family swim not groups of adults I.e. hen parties.
Source: tripadvisor.co.uk
In August 2023, Tony E said about Mercure Dunkenhalgh Hotel & Spa
Stayed overnight on a Sunday night special offer which included dinner and breakfast and use if the spa facilities. It was an excellent experience all 'round. Check in was very friendly and efficient and we were given an unexpected room upgrade because it was our anniversary. The newly refurbished thermal suite/sauna/steam rooms next to the pool are excellent. Considering dinner was from a set menu as part of the deal, there was a good choice of dishes and what we had was very tasty, well cooked and presented. our table was even decorated for our anniversary and we were given a complimentary glass of fizz. Breakfast next morning was also very good. Granted, the decor of this huge magnificent building is dated, as one cannot even imagine how much a place like this must cost to keep running on a daily basis. However, every single member of staff we came into contact with had a smile on their face, the food was very good, the room was large and very comfortable and the pool and thermal suite we excellent, so the decor did not detract at all from our stay and we will definitely return again. Highly recommended for a relaxing overnight break.
Source: tripadvisor.co.uk
In August 2023, glennmillar92 said about Mercure Dunkenhalgh Hotel & Spa
On arrival, the building looked beautiful, easy to park, upon arrival check in was so easy, room was easy to find as easily sign posted, Hotel itself has water damage on the stairwell and not tied away wires on the outside, entering the room it was very nice and spacious, but there was a weird large red/orange stain under the mirror. The beds super comfortable and the shower/bathroom was very nice but noticed a dirty towel when arrived. Dinner was reserved, offered alternative burger as didn’t have 1 of the products. When going to bed all you could hear was doors being slammed, the following day breakfast was adequate and somethings over done, went to the spa which was the highlight of the stay Ella was fantastic with great customer service and professionalism, we spoke to another couple who got a room upgrade and free drinks for a birthday, but it seems this was only for selected guests as this wasn’t offered for my partners birthday. The dinner in the evening was awkward, once again ordered a burger and no alternative offered this time just a burger plain bun and little sauce inside, multiple staff standing about felt like being stared at. Breakfast was better the 2nd day.
Source: tripadvisor.co.uk
In August 2023, THEUSHERS said about Mercure Dunkenhalgh Hotel & Spa
What an amazing stay, shannon on reception was amazing. The bedroom was fantastic, we had a spa day booked, everything was fantastic. Dinner was great, special thanks to Shannon, Katie, Carla, and Ashton for making my birthday special. All staff are a credit to this hotel.
Source: tripadvisor.co.uk