Local Reviews
In July 2023, brigitte said about Mercure Dunkenhalgh Hotel & Spa
Visited hotel for a 2 night break, all staff friendly and helpful especially the reception staff. Shannon was particularly attentive and friendly. Stayed in lovely quiet room and slept well.
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Source: tripadvisor.co.uk
In July 2023, LauraG44 said about Mercure Dunkenhalgh Hotel & Spa
A very warm and friendly welcome at reception. Travelled with 2 friends so you would have thought our rooms would have close to each other but they couldn't be further apart when we found out and due to the size of the hotel it took around 10 mins to walk from each room to the other so we couldn't even celebrate my friends birthday how we wanted to.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
Source: tripadvisor.co.uk
In July 2023, holiday_traveller047 said about Mercure Dunkenhalgh Hotel & Spa
We visited hotel for a weekend stay linked with Haunted Happenings Witches of Pendle tour. Although purportedly a 4 star luxury hotel we found it pretty much run of the mill. Generally, the staff were very positive and would try to accommodate your every need but it was just a cumulative series of events that wore us down. The room, although clean was drab and well overdue a makeover. Stains to walls, blown sealed unit in window and flaking exterior paint. Pillows were hard and when requesting softer ones, we were told that there weren't any. My wife wanted a bath on arrival but there was no hot water until we again made a request to reception. As this was part of an organised tour, evening meals were taken in a private dining area, the Portrait Room I believe. Unfortunately, food quality seemed to suffer.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Source: tripadvisor.co.uk
In July 2023, Aaron L said about Mercure Dunkenhalgh Hotel & Spa
What isn't there to like about this place as soon as you approach the building it resembles a beautiful historical Castle! Beautiful interior with historical features!
As soon as you walk in you are greeted with a smile, made to feel right at home and so very welcome.
Breakfast the next day was so delicious. And once again when you arrive you are greeted so warmly.
Special thanks to Sophie on the desk who made us feel so welcome and gave us a quick brief of the history of this very beautiful building.
Also, special thanks to Aziz, for welcoming us at breakfast. He made everything simple and easy and couldn't do more to make our meal and stay super comfortable. A+++++
As soon as you walk in you are greeted with a smile, made to feel right at home and so very welcome.
Breakfast the next day was so delicious. And once again when you arrive you are greeted so warmly.
Special thanks to Sophie on the desk who made us feel so welcome and gave us a quick brief of the history of this very beautiful building.
Also, special thanks to Aziz, for welcoming us at breakfast. He made everything simple and easy and couldn't do more to make our meal and stay super comfortable. A+++++
Source: tripadvisor.co.uk
In July 2023, Richard W said about Mercure Dunkenhalgh Hotel & Spa
Had a terrible journey to the Dunkenhalgh and arrived later than expected so disappointed no room service after 9.00 pm but what great customer care from Shannon, pleasant caring understanding and very efficient.
Source: tripadvisor.co.uk
In July 2023, Annalise B said about Mercure Dunkenhalgh Hotel & Spa
Had an amazing stay at this beautiful hotel. The reception staff are extremely welcoming and gave us information about the hotel. The room could have done with some TLC but overall nice and modern. Went down for dinner in the Cameo restaurant at 6:30. Was greeted by a lovely young lady Arica, very good customer service and so attentive. the food was amazing. Will definitely stay again!
Source: tripadvisor.co.uk
In July 2023, Peter S said about Mercure Dunkenhalgh Hotel & Spa
We thoroughly enjoyed our 2 night stay. I'm guessing the hotel or its parent (Mercure) must have a meticulous selection and training regime because every single member of staff was truly excellent. All were courteous, attentive and always had a smile. Check in was quick (and they were busy) and informative. The room was excellent and large (in our case room 97). We dined in the restaurant both nights and the food was excellent. The staff also sang happy birthday for me ! Pool and spa are clean and comprehensive. All in all, a great stay and lovely grounds. Thanks to the staff !
Source: tripadvisor.co.uk
In July 2023, Alisonws_13 said about Mercure Dunkenhalgh Hotel & Spa
Stayed here for a ghost hunting weekend with Haunted Happenings. Receptionist on arrival was welcoming and as I had a bad knee she offered then insisted to help carry my bag up to the room. We were given room 99 which was over the spa. The room was spacious but hotter than hell was glad that we were able to open the windows. The shower temperature knob didn't work and after ringing down to reception the duty manager arrived and let us use the room next door. Breakfast was excellent with lots of choice and all the staff were lovely. We used the spa facilties on Friday afternoon and it was a really great place to relax.
Source: tripadvisor.co.uk
In July 2023, Trip544638 said about Mercure Dunkenhalgh Hotel & Spa
My husband and I have just spent 4 nights here and have once again been thoroughly impressed with our experience. Our reservation was made at short notice due to a family bereavement. On arrival we were looked after by Shannon, who welcomed us like long lost friends. They say it’s the little things that can make a difference and she certainly brightened us up during a sad time.
We look forward to returning in the future.
We look forward to returning in the future.
Source: tripadvisor.co.uk
In July 2023, tracey_motby said about Mercure Dunkenhalgh Hotel & Spa
I booked an overnight spa break for my daughter and I through SpaSeekers. The Cameo Bar is lovely and the food was great. The bar service is a little on the slow side though. The Spa and the facilities are great. The double room (307) was nice but the shower dripped all night and it smelt a little musky. The hotel itself is looking a little tired. Worn carpets, scuffed walls, crumbling walls, stained chairs. The bed was comfortable though. I also paid £15.00 for birthday balloons in the room. I was very disappointed to find 3 red heart shaped balloons - looked more for valentines day! Overall I would recommend the spa and their treatments, but the venue itself is tired and needs a lot of TLC.
Source: tripadvisor.co.uk