Local Reviews
In May 2023, Kevin o said about Mercure Dunkenhalgh Hotel & Spa
We booked through secret escapes b&b and 3 course evening meal . It was all very good and I would recommend it to anyone. The car park was free at the time of our stay but there is normally a £10 per night charge
Source: tripadvisor.co.uk
In May 2023, Shaun C said about Mercure Dunkenhalgh Hotel & Spa
My wife and I have spent time here on numerous occasions in the past and every time it has been a pleasant stay. This weekend was no different. However that was only made possible by the professional help given to us by Shannon. Unfortunately we had to change rooms twice because of faults that couldn’t have been foreseen by the hotel. But Shannon took it all in her stride and arranged everything to make the changes seamless. We will definitely be back.
Source: tripadvisor.co.uk
In May 2023, freda g said about Mercure Dunkenhalgh Hotel & Spa
We were here with leons coach tours .greeted on arrival by a very pleasant man very smart .off to our room. Staff were on hand to help find our rooms which was great this place is like a rabbit Warren
Our room was very nice double aspect with views over the courtyard and fields the room was clean until we saw behind the very large TV it was absolutely filthy .and had been like that for ages ! Then went into the bathroom it was clean but does need an upgrade then later went to put something in the bin was shocked it was full of tea bags and cigarette ends and smelt awful reported and it was dealt with .breakfast was excellent the evening meals were OK but the service was awful two hours one night for three courses
We did use the pool the staff on the particular day were not very pleasant as I took my key card and not the paper letter !!!! It does say say take the the paper card so much confusion but not dealt with in a very nice manner !!! The pool is lovely water is warm and we had a great swim .all in all we had a lovely stay but these few niggles were a disappointment.
Our room was very nice double aspect with views over the courtyard and fields the room was clean until we saw behind the very large TV it was absolutely filthy .and had been like that for ages ! Then went into the bathroom it was clean but does need an upgrade then later went to put something in the bin was shocked it was full of tea bags and cigarette ends and smelt awful reported and it was dealt with .breakfast was excellent the evening meals were OK but the service was awful two hours one night for three courses
We did use the pool the staff on the particular day were not very pleasant as I took my key card and not the paper letter !!!! It does say say take the the paper card so much confusion but not dealt with in a very nice manner !!! The pool is lovely water is warm and we had a great swim .all in all we had a lovely stay but these few niggles were a disappointment.
Source: tripadvisor.co.uk
In May 2023, Sara B said about Mercure Dunkenhalgh Hotel & Spa
Myself and my mum booked a nights spa stay with 3 course dinner. The hotel is lovely, the spa is really nice and relaxing and the food was great but what made the stay was the staff. The staff at this hotel are absolutely amazing! A special mention for Aziz who is a gem, he could not do enough for us. When he found out it was my birthday he went above and beyond to make our stay special! Thankyou for all the little extra's! We will definitely be going back!
Source: tripadvisor.co.uk
In May 2023, taffydelboy said about Mercure Dunkenhalgh Hotel & Spa
All the staff were very helpful and friendly. Our room was very spacious and the room we had was extremely hot and couldn’t open the windows or operate the air conditioning but as soon as we reported the problem it was all sorted straight away, however the air conditioning was very poor and we still had to use fans that were already in the room, but having said this we were offered a room change but we did decline.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
Source: tripadvisor.co.uk
In May 2023, CatGLancashire said about Mercure Dunkenhalgh Hotel & Spa
We had a great deal for £149 DBB in an executive room. We were greeted very warmly and it was a nice start. The hotel is quite big and our room a fair way from reception but we appreciated the view of field and trees from our window.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Source: tripadvisor.co.uk
In May 2023, Lucy H said about Mercure Dunkenhalgh Hotel & Spa
I stayed at Mercure Dunkenhalgh Hotel and Spa with three friends for a girly weekend and mums night away.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
Source: tripadvisor.co.uk
In May 2023, Holly D said about Mercure Dunkenhalgh Hotel & Spa
Aziz made our weekend! He deserves a pay rise.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Source: tripadvisor.co.uk
In May 2023, Chloe O said about Mercure Dunkenhalgh Hotel & Spa
Olivia was absolutely amazing! Funny and wonderful service! She made sure we were happy and had everything we needed. She also makes a great cocktail which I would definitely recommend 10/10! She deserves a pay rise!!
Source: tripadvisor.co.uk
In May 2023, Michelle B said about Mercure Dunkenhalgh Hotel & Spa
Beautiful hotel & excellent service provided. The facilities are to a very good standard. Ideal for a wedding venue. There’s a spa and swimming pool. The hotel is clean and the grounds are well maintained.
Source: tripadvisor.co.uk