Local Reviews
In July 2023, Peter S said about Mercure Dunkenhalgh Hotel & Spa
We thoroughly enjoyed our 2 night stay. I'm guessing the hotel or its parent (Mercure) must have a meticulous selection and training regime because every single member of staff was truly excellent. All were courteous, attentive and always had a smile. Check in was quick (and they were busy) and informative. The room was excellent and large (in our case room 97). We dined in the restaurant both nights and the food was excellent. The staff also sang happy birthday for me ! Pool and spa are clean and comprehensive. All in all, a great stay and lovely grounds. Thanks to the staff !
Source: tripadvisor.co.uk
In July 2023, Alisonws_13 said about Mercure Dunkenhalgh Hotel & Spa
Stayed here for a ghost hunting weekend with Haunted Happenings. Receptionist on arrival was welcoming and as I had a bad knee she offered then insisted to help carry my bag up to the room. We were given room 99 which was over the spa. The room was spacious but hotter than hell was glad that we were able to open the windows. The shower temperature knob didn't work and after ringing down to reception the duty manager arrived and let us use the room next door. Breakfast was excellent with lots of choice and all the staff were lovely. We used the spa facilties on Friday afternoon and it was a really great place to relax.
Source: tripadvisor.co.uk
In July 2023, Trip544638 said about Mercure Dunkenhalgh Hotel & Spa
My husband and I have just spent 4 nights here and have once again been thoroughly impressed with our experience. Our reservation was made at short notice due to a family bereavement. On arrival we were looked after by Shannon, who welcomed us like long lost friends. They say it’s the little things that can make a difference and she certainly brightened us up during a sad time.
We look forward to returning in the future.
We look forward to returning in the future.
Source: tripadvisor.co.uk
In July 2023, tracey_motby said about Mercure Dunkenhalgh Hotel & Spa
I booked an overnight spa break for my daughter and I through SpaSeekers. The Cameo Bar is lovely and the food was great. The bar service is a little on the slow side though. The Spa and the facilities are great. The double room (307) was nice but the shower dripped all night and it smelt a little musky. The hotel itself is looking a little tired. Worn carpets, scuffed walls, crumbling walls, stained chairs. The bed was comfortable though. I also paid £15.00 for birthday balloons in the room. I was very disappointed to find 3 red heart shaped balloons - looked more for valentines day! Overall I would recommend the spa and their treatments, but the venue itself is tired and needs a lot of TLC.
Source: tripadvisor.co.uk
In August 2023, kerry a said about Mercure Dunkenhalgh Hotel & Spa
I took my mother in law for her first ever spa day and what a spa day she had. We had an amazing day the staff were all so lovely , the facilties spot on, the afternoon tea delicious and the treatments just devine. We were so relaxed. A good thing about the pool is its all one depth so as a non swimmer it was ideal for her and she felt confident enough to walk around in it. It also has walk in steps and a walk in jacuzzi in the pool so she could enjoy that too.
We also stayed over night so after our spa we went to check in.On check in we were informed we had been chosen as guest of the day and there's a treat in our room which has also been upgraded. Our room was beautiful and what we thought was our treat was a pack of popcorn and kitkat each which we thought was cute untill we read the note which stated our guest of the day win means we get a 2 course dinner and a drink each free.I mean how lovely of the hotel.we felt very lucky ladies.
The meal and drinks were gorgeous. we indulged in a pina colada or 2 after dinner in the bar ,which were made to perfection .
We had a good night's sleep in our huge bed and enjoyed a full English breakfast to finish our stay.
We can't wait to return and do it all again 💗 x
We also stayed over night so after our spa we went to check in.On check in we were informed we had been chosen as guest of the day and there's a treat in our room which has also been upgraded. Our room was beautiful and what we thought was our treat was a pack of popcorn and kitkat each which we thought was cute untill we read the note which stated our guest of the day win means we get a 2 course dinner and a drink each free.I mean how lovely of the hotel.we felt very lucky ladies.
The meal and drinks were gorgeous. we indulged in a pina colada or 2 after dinner in the bar ,which were made to perfection .
We had a good night's sleep in our huge bed and enjoyed a full English breakfast to finish our stay.
We can't wait to return and do it all again 💗 x
Source: tripadvisor.co.uk
In August 2023, Victoria P said about Mercure Dunkenhalgh Hotel & Spa
Lovely hotel. Our bedroom was spacious and everything we would require during our stay.
We ate in the restaurant. Starters were delicious but my partners fish wasn't cooked properly and he ended up with an upset stomach. This was reported to staff but they did not take much notice.
Spa was enjoyable but a little too busy at times as there was no space in certain areas
We ate in the restaurant. Starters were delicious but my partners fish wasn't cooked properly and he ended up with an upset stomach. This was reported to staff but they did not take much notice.
Spa was enjoyable but a little too busy at times as there was no space in certain areas
Source: tripadvisor.co.uk
In August 2023, Maxine C said about Mercure Dunkenhalgh Hotel & Spa
We had the best stay for my 30th birthday treat from my best friend, this is the 2nd time I have stayed as I booked this for her 30th last year and it didn't disappoint.
Hotel went above and beyond and decorate the room and also left beautiful cakes and complimentary dressing downs and slippers to use during our stay, not only that decorated our table for our evening meal and a birthday drink. Those little touches really did make my birthday and our stay extra special. It will always be our go to weekend yearly stay now as we just love our stay here.
Staff are happy to help with any requests.
Thank you for an amazing visit we will be back
Hotel went above and beyond and decorate the room and also left beautiful cakes and complimentary dressing downs and slippers to use during our stay, not only that decorated our table for our evening meal and a birthday drink. Those little touches really did make my birthday and our stay extra special. It will always be our go to weekend yearly stay now as we just love our stay here.
Staff are happy to help with any requests.
Thank you for an amazing visit we will be back
Source: tripadvisor.co.uk
In August 2023, LandsBritupNorth said about Mercure Dunkenhalgh Hotel & Spa
The hotel is situated in beautiful grounds, and the outside of the building looks stunning. However, parts of the inside are in need of redecorating and patching up, with peeling walls, dirty carpets etc. The staff were friendly, kind and helpful.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.
Source: tripadvisor.co.uk
In August 2023, laura w said about Mercure Dunkenhalgh Hotel & Spa
Me and my partner went for a 1 night stay, I booked it on wowcher the deal included dinner, breakfast and 1pm checkout. The hotel it's self is okay, the staff were all friendly. We were impressed with the room it was quite big and big bed, spacious shower, no complaints, thought the free pepsis and water was a nice touch.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.
Source: tripadvisor.co.uk
In August 2023, Jayne H said about Mercure Dunkenhalgh Hotel & Spa
Went for a spa break with friends to celebrate a 60th Birthday. Some minor problems with our room booking dinner reservation, which was the fault of the company I booked with, but both problems dealt with professionally and in a friendly manner and we were given a complimentary bottle of prosecco and a glass of the same whilst waiting for the problem to be sorted. Our room was comfortable, clean and tastefully decorated. The spa facilities were great and the staff very helpful. Sadly one of my friends and my main course wasn't very nice, but our waitress dealt with it very professionally and we were offered a dessert free and discount on our drinks. Very comfortable beds and a great selection for breakfast. Definitely felt more relaxed when we left. Will definitely visit again. The menu could be a little more extensive and could possibly do with an overhaul as a bit pub lunching.
Source: tripadvisor.co.uk